Jennifer Dockter

Jennifer Dockter Email and Phone Number

Multi-Level Customer Service Professional @ Stanford University
Jennifer Dockter's Location
Fremont, California, United States, United States
Jennifer Dockter's Contact Details

Jennifer Dockter work email

Jennifer Dockter personal email

n/a
About Jennifer Dockter

Program manager with substantial experience in creating, developing and implementing supportive programs for scientists and engineers . Especially focused on diversity in science and engineering programs at the university and corporate levels. Dedicated to quality written communications as a means of achieving program goals.Specialties: Excellent written and oral communication skills. Efficient multitasker and independent worker. Analytical and critical thinker. Extensive experience designing and managing mentoring programs with a mission of increasing diversity in science and engineering. Experience teaching science at the undergraduate level, including knowledge of gender equitable teaching methods. Excellent computer skills, including common email clients and Internet browsers, and Microsoft Office programs.

Jennifer Dockter's Current Company Details
Stanford University

Stanford University

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Multi-Level Customer Service Professional
Jennifer Dockter Work Experience Details
  • Stanford University
    Reference Librarian
    Stanford University Nov 2022 - Present
  • Barnes & Noble, Inc.
    Sales And Inventory Manager
    Barnes & Noble, Inc. Oct 2019 - Mar 2020
    Redwood City, California, United States
    Supervise booksellers on duty, ensuring good customer service, providing information as necessary and intervening in difficult customer interactions.Ensure that products are put on the selling floor when received, identifying, organizing, and shelving, in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines.Recover the selling floor during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases and performing other store housekeeping tasks as required. Perform opening and closing procedures including counting cash and store receipts and preparing nightly depositsPrepare store performance reports daily
  • Barnes & Noble, Inc.
    Bookseller
    Barnes & Noble, Inc. Nov 2018 - Oct 2019
    Redwood City, Ca Usa
    Provide world-class customer service by delivering the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering. Leading bookseller at location in products sold. Greet and establish rapport with customers, engaging them in conversation. Ask questions to identify customer needs and provide information, recommendations and products. Respond to customer's concerns and questions and wrap up the sale. Ensure that products are put on the selling floor when received, identifying, organizing, and shelving, in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines. Assist in any area of the store when necessary; including but not limited to cashwrap.  Help orient new booksellers, ensuring a smooth acclimation to the store and bookselling culture.
  • Mentornet
    Director Of Programs
    Mentornet 2003 - 2004
    Implemented, maintained and enhanced MentorNet’s online mentoring program, including program development, communications to over 14,000 participants, writing of program materials, development of web site content, communications with representatives at over 120 partnering organizations and oversight of participant recruitment. Developed partnership program and built partnerships with professional societies and other non-profits. Co-wrote and acted as project director on $300,000 NSF grant aimed at providing support for students seeking academic careers in science and engineering. Assisted in dissemination and promotion of MentorNet’s results and activities including grant reports, conference presentations and trade show exhibits. Conducted hiring searches. Supervised Assistant Director of Programs, work-study students and independent contractors, including negotiating and writing contracts. Directed program evaluation, including establishing evaluation goals, developing survey instruments and coordinating with independent program evaluators.
  • Mentornet
    Program Manager
    Mentornet 1999 - 2003
    Responsible for MentorNet’s online mentoring program, including program development, participant communications, creation of materials such as web site content, communications with partnering organizations and recruitment of mentors and students. Coached and facilitated over 3000 online mentoring relationships between women college students studying engineering, science and math and mentors working in those fields in industry. Created and distributed coaching messages, responded to participant inquiries and tracked communications. Established and standardized internal protocols and materials. Wrote and distributed monthly electronic newsletter.
  • San Francisco State University
    Lecturer
    San Francisco State University Jan 1999 - Nov 1999
    Taught lecture portion of an undergraduate human anatomy class. Designed the syllabus and lesson plans for the class. Delivered 3 hours of lecture per week and conducted office hours. Wrote and graded all exams and quizzes. Advised students. Created a web site for the class.
  • Dockter Scientific Communications
    Owner
    Dockter Scientific Communications 1998 - 1999
    Established freelance science writing business. Projects included the development and writing of the educational content for a CD-ROM on embryonic heart development.

Jennifer Dockter Skills

Program Management Nonprofits Program Development

Jennifer Dockter Education Details

Frequently Asked Questions about Jennifer Dockter

What company does Jennifer Dockter work for?

Jennifer Dockter works for Stanford University

What is Jennifer Dockter's role at the current company?

Jennifer Dockter's current role is Multi-Level Customer Service Professional.

What is Jennifer Dockter's email address?

Jennifer Dockter's email address is od****@****ast.net

What is Jennifer Dockter's direct phone number?

Jennifer Dockter's direct phone number is +151039*****

What schools did Jennifer Dockter attend?

Jennifer Dockter attended University Of California, San Francisco, University Of California, Berkeley.

What are some of Jennifer Dockter's interests?

Jennifer Dockter has interest in Motorcycling, Kids, Cooking, Gardening, Electronics, Home Improvement, Reading, Crafts, Gourmet Cooking, Sports.

What skills is Jennifer Dockter known for?

Jennifer Dockter has skills like Program Management, Nonprofits, Program Development.

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