Jennifer Downer, Mba Email & Phone Number

Athens, Ga, Us

Athens, Georgia, United States

Athens, Georgia, United States

Cardinal Storage Management is a concierge third-party management company that specializes in the self-storage industry. Our mission is to build trust through availability, agility, and honest communication so our clients will allow us to watch over their investments, so they do not have to.

Cordova, Tn

• Serve on Executive Leadership Team, reporting directly to the Board of Directors.• Operational oversight and budgetary supervision for 135 self-storage locations, and 250 team members in the field. • Establish organizational and operational policies to promote company culture and vision. • Evaluate year-over-year performance by analyzing and interpreting data and metrics. • Oversee operations and coordinate with managers to increase annual profits by 15% in 2021. • Negotiate and draft contracts with business partners, clients, and vendors. • Implement Senior Operations team plan, clarify roles of members and introduced new processes to boost quality across departments. • Coordinate and implement effective training for over twenty operations professionals to improve knowledge and processes. • Improve performance management system and introduced online auction and collections program to streamline processes and increase profitability.

• Strategically coordinate operations of over seventy properties according to objectives and capabilities, effectively distributing resources to meet demands.• Resolve issues and recommend actions based on property performance and team member issues.• Attend trade shows and client meetings, promoting company brand, and building rapport with prospects and partners.• Support Executive Team in reviewing, identifying, and prioritizing strategic initiatives.• Manage cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.• Establish performance goals for department and supplied methods for reaching milestones.

• Monitor customer buying trends, market conditions and competitor actions to adjust strategies through competitive market analysis and achieve sales goals.• Leverage profit opportunities by recruiting top talent and managing brand image to exceed plan performance.• Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.• Establish and maintain operational standards for fifteen locations.• Lead targeted training programs to educate staff on product benefits and service capabilities.• Assess each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

• General Manager of 100-room hotel located off busy interstate serving corporate and leisure travelers• Oversee two major branding changes including implementation of new CSR, marketing programs, and training on brand policies and procedures• Supervise complete renovation of hotel including all rooms, lobby and exterior by vetting and negotiating with vendors, following budget and schedule timelines• Oversee maintenance, housekeeping and front desk staff• Responsible for payroll, accounts payable, accounts receivable, marketing, and all other administrative tasks

• Assistant Editor of weekly community newspaper serving college town in Northeast Georgia• Research, interview, write and edit content in the news, sports, editorial and community news categories• Award-winning photographer and journalist by the Georgia Press Association and Community Newspapers, Inc.• Layout and design of assigned newspaper pages, meeting publication deadlines

Master Of Business Administration (M.B.A.), Mba, 4.0

Activities and Societies: 2016 Business Management Student of the Year Who's Who Among Students In American Universities & Colleges

Communications, Communication