Jennifer Parker Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

United States

Head of Digital Transformation - Document Management Team for North America. Top team of iManage Project Managers, Business Consultants and Technical Consultants for iManage Projects.

Greater Atlanta Area

In my role as Chief Experience Officer, I am responsible for customer relations, business development, partner relationships and management of the consulting team within the ECM Division. In addition to this leadership role, I enjoy functioning as an industry leader in user adoption and work with Adaptive’s clients to assure that the correct solutions are purchased and implemented for maximum user acceptance. Most recently, my projects have included general technology/business assessments and user interviews, interim CIO assistance, ECM system evaluation and selection, DMS implementations and upgrade, DMS re-designs, records management implementations, evaluations and implementations for file sharing solutions, security reviews, and evaluations and implementations of scanning solutions. I assist clients with both on-premise and cloud-based solutions and have worked in both large and small law firms as well as corporate legal departments.

Greater Atlanta Area

As Director of ECM Services, I was brought on to start a new division of Adaptive Solutions. We grew the division from four employees to over 20 in the first two years and provided a profitability model that was so compelling that the company has pivoted its entire focus to be an ECM company.

Marietta, Ga

Project Management Consulting including:o Needs Assessment o Project Scopingo Task Planningo Implementationo Vendor Managemento Risk Managemento Budget Managemento Departmental roll out coordinationo Project Evaluationo Hands on project implementationTechnology Planning Consulting including:o Needs Assessmentso Project Prioritizingo Product Comparisonso RFP Assistanceo Project Management Office (PMO) Formation/EvaluationUser Adoption Consulting including:o Needs Assessmentso Communication Planning and Implementationo Trainingo Documentation User Support Help Desk and AssistanceDatabase managementBusiness analysisFocus Group FacilitationSoft-Skills Training including:o Customer service training and coachingo Conducting Successful meetingso Team Building

o Manage a staff of eleven across offices as well as on-site consultantso Responsible for budget creation and management o Set strategic direction for firm technologyo Solicit and act upon regular user feedback o Oversee departmental communications from formal presentations to informal emailso Manage consultant and vendor relationships including RFPs, contract negotiations and supportProject Management Office: Manage project managers, projects and portfolios. o Developed the PMO including written processes and supporting softwareo Brought a focus to major project components such as scope definition, quality assurance, and evaluation o Projects managed include – Introduction of document management system and associated workflow (FileSite with Mate Centricity), implementation of enterprise search (Recommind), conversion of time entry software (from DTE to Elite), automation of client intake (MetaStorm), major upgrade of conference room reservation software (Meeting Room Manager), change in document comparison software and metadata scrubbing software (Litera Suite), Windows 7/Office 2010 Upgrade, implementation of a CRM system (InterAction), transfer of all firm contacts from Groupwise to Outlook, Design and implementation of an alumni program, programming and facilitation of management retreats, design of a professional development program and department for attorneys, coordination of firm’s disaster recovery procedures User Support: Manage outsourced helpdesk and on site support personnel. o Develop SLAs and manage user expectations to those levels; use reporting and feedback to assure appropriate service levels o Brought focus to training and tools for analysts so that they provide more effective and timely serviceTraining: Manage a training manager and technical trainers. o Provide just-in-time, highly retained training including e-learning, at-desk training, and quick start classes o Coach trainers on facilitatating user adoption

Managed strategic firm projects for COO. Projects included:o Design and automation of associate review processo Due diligence and business plan development for opening an overseas officeo Opening of Salt Lake City office including business plan review, staffing, coordination of operational departmentso Coordination of budgeting and reporting for all five satellite officeso Development and management of training programs for management, paralegals and secretarieso Administration of attorney CLEo Facilitation soft-skills training using Achieve Global curricula

Non-profit organization focused on leadership training and experiential education for students in third grade through college.o Supervised 12 member high school board o Responsibilities included: budgeting, supervision of regional advisors, facilitating leadership training, retreat planning, fundraising, newspaper editing, publicity, liaising with parents

Mba

Ab, Psychology

Graduated summa cum laude