Responsible for resource management and workforce planning processes, implementation, and operations at CNSI.

Providing leadership support for the program management group supporting complex systems work in the Government organization. Serving as the Workforce Management Program Executive. The role indirectly participates and supports customer-facing activity, partners with business leaders to ensure alignment and clear accountability across the Government organization, and works with a peer group in advancing process maturity, including process definition and practices such as resource planning, governance, data & metrics collection and standardization.

Responsible for defining, implementing, managing project documentation quality strategy and goals. Led team of technical writers responsible for quality review, and delivery of all contractual deliverables for Medicaid implementation project for the State of Utah. Team responsibilities included: documentation standards, documentation processes, document delivery estimation, and document delivery. Provide leadership and guidance to the entire MMIS project team responsible for planning, building, and performing software quality assurance (SQA) functions, including, but not limited to:• All internal processes for managing the account activities• Documentation standards internally and externally with the client• Content management solutions• Process improvement internally and externally with the client• Leading team of quality analystsAchievements:• Addressed critical issues related to quality of deliverables and on-time delivery of deliverables• Developed estimation model for delivery of all design documents• Developed tools to synchronize data between CNSI and State of Utah SharePoint servers• Developed tools to assist in review of use case design documents against documented standards

Responsible for the design, integration, and development of the toolsets required for the implementation of workforce planning in Government Healthcare Solutions. Responsible for driving a 60-Day Medicaid Implementation re-planning effort and the associated infrastructure re-design and environment implementation. Achievements:• Developed skill inventory application• Developed Workforce Planning application• Developed simple workforce planning database of integrated data from across five (5) disparate systems• Project Manager of 60-day re-planning effort for Medicaid implementation

Lead business architect in the design and implementation of workforce planning processes and strategy for Global Healthcare organization for 7,000+ employees.Provide consulting, mentoring, and program management to ensure process, standards, and policies are adhered to across the organization.Achievements:. Delivered 4-Phase workforce strategy.. Implemented rigorous labor planning processes to drive the right mix of resources to delivery our healthcare solutions.

Lead the facilitation, documentation, and gathering of workforce management requirements across all industry and geographic sectors encompassing 150,000 professional services employees. Prepared detailed gap analysis between existing solution and the “Adopt ‘n Go” solution identified by the HP-EDS transition team.Provided business and technical architecture expertise to HP IT, so that HP IT could understand the legacy EDS operating model.Achievements:• Delivered detailed business requirements for workforce management and planning. • Created high level data model for workforce management in anticipation of conversion to HP PPMC tool.• Worked with development team to design initial prototype for HP PPMC implementation.• Worked with development team to design interfaces from corporate HP applications.

Spearheaded architectural solutions for the global deployment of EDS’ workforce management and planning, including processes/tools, skills management, resource management, and resource demand forecasting for approximately 150,000 employees. Provide business/technical architecture to support the various strategic and operational labor requirements of EDS’ business units. Interface and collaborate with subject matter experts in the business units, corporate organizations, and technical support teams to resolve issues. Design, develop and deliver process and tool training. Act as the primary interface to the vendor regarding EDS’ business strategy in the workforce management sector..Achievements:• Executed the design and development of the workforce planning toolkit to support understanding of workforce gaps and surpluses, as well as tactical labor decisions. Patent submission in progress. • Delivered subject matter expertise in the business design, technical design, and implementation of a comprehensive workforce analytics dashboard for use by EDS top executives.• Received Distinguished Engineering Award in 2005 for creating re-usable collateral and knowledge in workforce management.

Participated on the Enterprise Productivity & Digital Transformation team chartered by the CFO. Personally responsible for establishing the technical strategy and developing the application to capture/manage the metrics for numerous productivity initiatives, targeting to save $1B.

Led the technology planning and implementation function to increase automation and productivity enhancements for the Enterprise Consulting Practice. Created unique methods for data analysis, interpretation, and reporting to assist client sales and delivery. Achievements:• Successfully led and executed the implementation of a complex workforce management solution across an organization of 5,000. • Led the integration of delivery methodologies into an enterprise-level Delivery Framework. The Framework resulted in assisting sales with the necessary collateral to better articulate the integration of deliverable services. The Framework has been patented.• Created a best practice solution to provide insight, status, and trending details on sales opportunities, as well as critical data for tactical/strategic sales decisions. This application was adopted and deployed by numerous organizations. • Developed an executive web-based dashboard integrating marketing, sales, human resources, and financial information that enabled the leadership team to make decisions and measure their performance against business objectives.Project managed the design and deployment of all internal initiatives ranging from standards, weekly reporting, business processes, tool implementation, sales reporting, and the marketing portfolio. Assigned as the SME for any initiatives impacting technology or operational business processes.

Project managed the design, development, and implementation of technology to support the operational business processes of the unit including the business unit’s web sites. Coordinated the synergy between web sites within the business unit. Managed expenses for unit with goal of reducing unnecessary costs.Achievements:• Developed a tracking application for Y2K incident reporting eliminating the manual daily consolidation of more than 100 client status reports. • Reduced M&A expenses by more than $10,000 per month, requiring due diligence and attention to enormous detail in tracking expenses that each had different cycle times and processes. • Coordinated the reduction in fixed and leased assets across the unit to be in compliance with corporate asset policies.

Responsible for project managing Internet/intranet solutions. Collaborated with the application development teams to establish a seamless intranet technology strategy ensuring alignment to business requirements, EDS branding guidelines, and technology policy guidelines. Developed strong collaborative relationships between Human Resources and Corporate Communications.Achievements:• Created, developed, and implemented the first Internet-based knowledge management solution/system for both MIT Center for Organization Learning, and EDS’ Human Resources organization.• Spearheaded the design, development and deployment of EDS’ corporate intranet.• Designed prototypes demonstrating use of intranet to create interactive business processes. CIO highlighted these prototypes at conferences/trade publication interviews illuminating EDS’ thought leadership in web application.