Responsible for review and payment of invoices and application of large payments to appropriate accounts and invoices. Responsible for monitoring account profits and maintaining various reports and spreadsheets.

Dunlap's Doodads is a small homemade consumer goods company that I started with my Mother-in-Law. We specialize in the manufacturing and sale of various desk accessories and paper goods, such as greeting cards and specially designed scrapbook pages, etc. We sell our goods on Etsy and at local craft fairs and events.

Responsible for the remote management of 580+ properties in the state of Illinois. This included being responsible for everything from payment of rent and eviction of tenants, to setting up work orders and hiring contractors to go out to repair issues and monitoring the progress of repairs to ensure the tenant's issues were resolved as quickly as possible.

Responsibilities:*Reviewed Truck Driver Logs with the Driver to confirm compliance with Department of Transportation Regulations. *Taught Log Compliance and DOT Regulations to newly hired Truck Drivers and refresher course to experienced Drivers. *Informed Drivers of Log Violations and discussed/enforced disciplinary action as a result of violations. Maintained and reviewed Driver Personnel Files. Accomplishments: Started as a front desk clerk and was able to learn regulations so proficiently I was advanced to teaching the regulations to other employees in one month's time. Skills Used:Customer Service, Problem Solving, Time Management, Multi-tasking, Critical Thinking, Conflict Resolution

Responsibilities:*Provided safe, intact, and on time delivery of various goods and hazardous materials throughout the contiguous United States. *Inspected vehicle and trailer on a daily basis to confirm it met Department of Transportation Regulations. *Worked directly with shippers and receivers to ensure proper loading and securement of cargo. Accomplishments:Consistent on time delivery record, with no accidents or traffic violations. Was eligible for a guaranteed pay rate and route, due to excellent record with company. Maintained Doubles and Triples Licensing requirements and also received Federal clearance to transport hazardous materials across state lines. Skills Used:Customer Service, Problem Solving, Expense Management, Time Management, Organization, Safe Driving, Defensive Driving, Route Planning

Responsibilities:*Handled General Liability, Premises Liability, and Product Liability claims for Nestlé USA, Inc. *Investigated claims made against client and handled to conclusion. *Reviewed Claims for possible courtesy settlements to uphold my client’s customer service standards. *Dealt with Public Relations issues regarding multiple media outlets; ensuring my client’s good name. *Provided Customer Service by listening to Claimants with patience, understanding, and empathy. *Evaluated medical documents to determine related, reasonable, and necessary charges for bodily injury claims. *Negotiated settlements with Plaintiff Attorneys to avoid costly litigation, if possible, and prepared files for litigation, if it was unavoidable. *Processed payments timely once a settlement agreement had been reached. *Directed Defense Attorneys when necessary to defend client in litigated matters. Accomplishments: Consistently handled 100+ claims per month. Met all goals in regards to file closure and client satisfaction. Maintained Insurance Licenses in 49 states and Federal background clearance to handle sensitive and private information. Skills Used:Time Management, Negotiation, Customer Service, Problem Solving, Conflict Resolution, Active Listening, Critical Thinking, Investigation, Evaluation, Inductive Reasoning, Organization

Responsibilities:*Set up new losses and handled calls from insured customers and claimants on existing automobile claims.*Provided Customer Service by actively listening to customers with empathy and was able to calm customers during stressful situations.*Determined applicable coverage for loss and identified any potential coverage issues.*Completed thorough investigations to determine liability.*Negotiated settlements and processed timely payments.Accomplishments:Consistently handled 250+ claims on a monthly basis and met all file closure goals. Received numerous awards for providing excellent customer service. Maintained required Insurance Adjuster License and Federal background clearance.Skills Used:Time Management, Negotiation, Customer Service, Problem Solving, Conflict Resolution, Active Listening, Critical Thinking, Investigation, Evaluation, Inductive Reasoning, Organization