Checking clients in and out, scheduling, assisting with billing issues

Working with internal customer service representatives, vendors, customers, and other internal departments to resolve customer concerns. Train newly hired employees in effective customer service resolution and on internal systems. Peer coaching to sit with, monitor, support and coach new hires as they transition from the training environment Continue to coach sales and service representatives to utilize the tools and resources available and necessary to perform their job duties as processes and procedures change often Investigate and correct technical problems with web based item descriptions and order processing Remove blocks, place orders, resolve issues, and collect payments Send and receive escalated e-mails to and from customers to assist with resolving issues and concerns regarding orders, accounts, and technical problems Use creative problem solving skills to come up with resolutions that please both our customer and keep within company guidelines.

 Created and implemented co-pay collection sheet for all front office staff to ensure that all managed care co-pays, deductibles, and other out of pocket expenses were collected at time of service  Implemented new process of verifying insurance oat six month increments to prevent losses due to inaccurate insurance information  Supervise and manage front office staff for 18 clinics in the state of Georgia  Ran and worked A/R reports to collect and follow up on unpaid balances  Made phone calls to patients, referring doctors, and insurance carriers to resolve errors and collect balances  Reviewed EOB’s for adjustments and posted payments  Wrote and filed necessary appeals to various government and commercial insurances  Communicated payment trends to clinical staff to prevent losses and maximize reimbursement  Taught Medicare billing classes, HIPPA guideline classes, and technical classes for using MedManager software  Negotiated payment arrangements for large patient balances  Reconciled daily charges, payments, and deposits posted at all Georgia clinics  Balance weekly and monthly deposit log reconciliation to ensure proper deposits being made  Ran monthly profit and loss reports and reviewed quarterly with other department managers

Created and implemented co-pay collection sheet for all front office staff to ensure that all managed care co-pays, deductibles, and other out of pocket expenses were collected at time of service Implemented new process of verifying insurance oat six month increments to prevent losses due to inaccurate insurance information Supervise and manage front office staff for 18 clinics in the state of Georgia Ran and worked A/R reports to collect and follow up on unpaid balances Made phone calls to patients, referring doctors, and insurance carriers to resolve errors and collect balances Reviewed EOB's for adjustments and posted payments Wrote and filed necessary appeals to various government and commercial insurances Communicated payment trends to clinical staff to prevent losses and maximize reimbursement Taught Medicare billing classes, HIPPA guideline classes, and technical classes for using MedManager software Negotiated payment arrangements for large patient balances Reconciled daily charges, payments, and deposits posted at all Georgia clinics Balance weekly and monthly deposit log reconciliation to ensure proper deposits being made Ran monthly profit and loss reports and reviewed quarterly with other department managers

Met with new patients to explain their individual benefits and coverage prior to beginning treatment Verified insurance benefits for commercial, government, and PIP insurances Reviewed aging and AR reports to follow up on unpaid claims Reviewed EOB's to insure proper payment and adjustment taken Filed necessary appeals to obtain proper payment Provided coverage and support for both check in and check out staff Weekly review with both physicians to foster open communication between front and back office staff and resolve any concerns or trends