Jennifer Morris Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

• Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, and following proper escalation paths• Provide leadership to team members and peers by collaborating with others, articulating ideas and viewpoints to C level executives and peers, delivering reporting, identifying and initiating projects, managing resources, driving the resolution of issues, and holding self and team accountable for results• Collaborate closely with developers and other IT functions to implement the requirements, and provide necessary guidance to testers during QA process• Demonstrate up-to-date expertise in Information Technology and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices• Identify improvement opportunities (proactive and reactive) leading to revenue growth• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts

Louisville, Kentucky, United States

• Drove the delivery of various marketing communications by performing implementation tasks and serving as the central point of execution activities. In partnership with various internal and external partners, evaluated operational feasibility, defined execution strategies, and developed implementation and validation plans.• Maintained strong working relationships while coordinating with stakeholders to ensure operational excellence while providing oversight of flawless execution of initiatives• Assisted in the generation and provided insights to reporting of key performance metrics pulled from multiple sources summarizing quality and process adherence• Supported the efficient and accurate delivery of quality member communications across a wide range of implementation channels• Collaborated and coordinated with internal/external partners in order to develop professional & comprehensive information to determine best approach for implementation• Effectively managed work while serving in different capacities including project task coordination and execution, testing lead activities, and customer service issue research and resolution

Remote/Louisville, Kentucky

• Improved client loyalty through strong product knowledge, relationships, and customer service• Managed client relationships, sales, on-boarding, marketing plans, data-driven strategy, budgets, and renewals for email, print, and social media marketing programs/campaigns for 50+ customer accounts with multi-million-dollar companies (ie: Mercedes, Toyota, Audi)• Led clients in executing digital and direct solutions including driving customers to website, increasing social media engagement, and launching successful sales promotions• Exceeded sales growth and retention goals; 105% increase in client spending and 98% renewal rate • Successfully increased adoption of marketing campaign tracking programs through customer trainings and feedback sessions

Louisville, Kentucky Area

• Managed digital campaigns including marketing plans, budget, evaluation, and delivery of results for 90+ client accounts, which included Fortune 500 companies • Ensured customer success and consistently exceeded client renewal goals by 10% • Project Manager; developed project plans and met timelines for clients with up to $1M budgets• Served as SEO Consultant; assisted clients with generating organic traffic, managing local listings (Google, Yahoo), and translating traffic into sales• Awarded Employee of the Month four times over three years and recognized with Customer Satisfaction Award for consistently achieving positive responses on client feedback surveys• Served as Chair of Philanthropy and Charitable Contributions Committees; facilitated nonprofit fundraising opportunities and company involvement with the community

Louisville, Kentucky Area

• Provided direct support to Design and Marketing teams—conducted research, fact-checked and provided support through all stages of content delivery. • Managed all proofreading activities—satisfied and remained authentic to diverse clientele core business values and brands.• Served as an Assistant Copy Editor—proofread brochures, web pages, mailers, etc.

Louisville, Kentucky Area

• Provided product/contract system support to ensure the integrity of product information and generate accurate member contracts and certificates of coverage in a timely manner. • Created and maintained contract text pages with exceptional analytical and proofreading skills. • Coordinated/performed text management and positive testing to ensure the accuracy of printed documents.