• Help apply project management methodologies to existing and new initiatives• Manage security and IT operations projects• Iterative project planning and tracking• Communication to end users and executives• Presentation and reporting skills• Solicit feedback based on project outcomes• Vendor and procurement management• Participate in troubleshooting new solutions during the implementation phase• Project scoping• Schedule and run delivery meetings with stakeholders• Record dependencies and maintain timelines• Help create recorded training when new solutions are deployed

Manage client technical/operational relationships and communicationSingle-point-of-contact for critical technical issues and projectsPoint of escalation for client technical/operational managementDevelopment and management of specific client action plans as neededShadow new clients through the Implementation processCreate and manage cross-functional internal teams for client projectsCoordination of client Change Management and cross-functional projectsInternal / external status reporting

• Monitored the health of thousands of servers beginning with network connectivity up through application functionality.• Led a site operations center team made up of 15 different engineers transcending technologies, clients and job descriptions.• Drove client integrations.• Increased efficiency by reducing unnecessary information entering the site operations center.• Resolved technical client issues relating to hardware, operating systems, and applications.• Created an enjoyable atmosphere for employees within a high stress environment, increasing job satisfaction.• Coordinated change and problem management. • Scaled the site operations center to address our growing client base.• Implemented and administered a new call software solution.• Increased efficiency by reducing unnecessary information entering the site operations center.• Managed an in-house email alert to protect service level agreements.• Interviewed potential employees.

Customer Care Representative/Inside Sales• Process mortgage applications for potential borrowers in First Mortgage and Equity categories.• Evaluate the customers needs in obtaining a loan and recommend accurate product information based on their answers.• Update internal and external company databases to reflect any progress on active jobs. • Respond to customer inquiries relative to home improvement loans.• Determine credit-worthiness of borrowers by assisting them through the pre-qualifying process for mortgage loans.• Manage and process a pipeline of loan applications on a weekly basis, ensuring they are assigned to the appropriate Loan Consultant.• Create and update a spreadsheet logging all loan applications taken and their current status for customer satisfaction as well as reference within the department.• Input and maintain customer information in a company-wide database.

Contact customers to obtain payment on all new construction jobs over $50,000.Create and distribute a database to our regional office that displays the status of pending collections. Create and update a database with any kind of status change in terms of payments or arrangements made or further delinquency.Process checks received to our regional collection department.

Supervise a group of five administrative assistants in various departments including new construction, service, and payroll.Evaluate and redefine the existing administrative duties so as to better the workflow in all departments.Process work hours spent on jobs by Mechanics, Technicians, Drivers and Superintendents to ensure accurate billing to building owners and customers.Interview and evaluate potential new employees for administrative positions within the company.Coordinate new hire processes with the regional office.Underwrite, evaluate and process contracts for new elevator installations.Construction Coordinator Evaluate client specs and building drawings or blue prints to ensure accurate product ordering and customer satisfaction.Submit elevator drawings for customer to choose finishes and approve.Order all elevator equipment for new elevator installations.Input and run daily reports to track progress of new construction jobs and sales reps.Organize and officiate a weekly coordination meeting between the coordination department, sales reps, and superintendents, in which status of jobs in progress would be discussed and updated.Respond to all customer and contractor inquiries relative to installations in progress.