Customer Success and Business Strategy Executive. Leads productive client partnerships, improves revenue and manages multi-million-dollar portfolios for technology and marketing organizations. Recognized for building, operationalizing and managing high-performing client services teams, and creating a positive and empowering company culture. I’m deeply invested in making clients’ businesses successful. I’m a trusted advisor who partners with customers to understand their unique needs, challenges and goals, and provides strategic solutions that help reach their objectives. Creating mutually beneficial, long-term relationships between client partners and the company has been the consistent theme throughout my career. I’ve never met a challenge I couldn’t handle. I take a positive, tenacious approach to problem solving, and am an action-oriented decision maker. My colleagues greatly appreciate my grace under pressure, cross-functional collaboration, and ability to formulate a plan while chaos may be swirling around me. Those who know me say I’m energetic, confident, and funny, with an amazingly good memory. I strive to be the type of leader I’d like to work for: I believe in leveraging a team’s strengths and empowering them to achieve results, while making sure everyone has opportunities for growth and development. Away from work I love traveling and being active either outdoors or at the gym. I’ve taken a number of vacations involving hiking, biking and whitewater rafting. One hike included an encounter with a moose and a grizzly bear! I’m an avid Patriots fan who loves watching, reading and listening to everything about the team. My additional areas of expertise are: Strategy, Planning and Execution, Revenue Growth, Budgets and Forecasting, Contract Negotiation, Change Management, Cross-functional Collaboration, Business Development, Sales Enablement, Process Improvement, Communication, Customer Satisfaction and People Development.