Jennifer Erickson Email & Phone Number

Denver, Colorado, US

Denver, Colorado, US

Tampa, Florida, US

• Senior field HR role within global organization, supporting up to 3000 virtual employees, leaders, $40M annual sales as well as divisional home office. Charged with re-establishing HR processes and cross-functional.
• Created an Engagement Toolkit for operations leaders, with engagement guide, recommended no and low-cost incentives, and supplemental activities.
• Currently working to improve new employee experience by re-creating a personal touch onboarding program in the Denver corporate office.
• Participated in defining a new hiring process from pre-intake through Day 1 for new agents.
• Updating New Employee Orientation and reorganized orientation for a more succinct and positive employee experience.
• Leads HRMs in employee relations activities and serves as a resource for complex situations.

Lake Forest, Illinois, US

• Responsible for building the Human Resources and Client Services departments for virtual start-up company from scratch to promote Topgrading products, tools, services and training to assist human resources and.
• Created policy manual, corrective action/PIP forms with instructions, goal setting and annual evaluation forms, LoA forms, Accommodations forms, all HR processes.
• Collaborated with other departments to create and document other business processes into cross-functional flow diagrams which led to greater accountability of and stronger performance by employees across all departments.
• Researched best practices and developed benefits package for employees. Won improvements to the package 2 years later.
• Point of contact for employment law, to include labor law, wage and hour, EEOC, and FLSA inquiries for multiple states.
• Consult with clients on their recruiting and hiring processes utilizing our recruiting software and tools, advising changes resulting in stronger hires.

Greenwood Village, Colorado, US

• HC/HR Manager (2010 - 2012)Sr. HC/HRG (2009 - 2010)HC/HRG (2008 - 2009)Earned multiple promotions, assuming progressive leadership roles at this leader in the call center industry based on strong operating, human.
• Process Improvement exercises resulted in the following notable innovations and significant cost savings: 1. Created “Ask HC”, an interactive website that responded to FAQs and common requests that didn’t require.
• Developed supervisor training so successful, operations leaders made it a requirement of new supervisors going forward.
• Single-handedly repaired horrible reputation of dishonestly and non-reliability left by the team before me. The @Home division was not engaging with HR when I first arrived, but the strong relationships I built through.

• HR Specialist (2005 - 2008)HR Coordinator (2000 - 2005)A constant eye on potential for improvements to processes led to cost savings and significantly fewer human errors in HR processes, such as pre-employment.
• Created the new hire experience resulting in 100% completion of new hire paperwork and positive employee experience. All set up activities completed prior to Day 1, all paperwork completed with me the first hour of an.
• Won enhancements to the tuition reimbursement program each year for the last three years of my employment.
• POC for all corporate employee complaints until our department expanded to include generalists.
• Saved $45,000 in print costs each year by recommending electronic delivery of company policy manual.

HR Manager (1998 - 1999)Executive Assistant to CEO (1996 - 1998)