Jennifer Kirby, Sphr Email & Phone Number

Lancaster, Sc, Us

Rock Hill, South Carolina, United States

Rock Hill, South Carolina, United States

Trusted associate to Executive Director; served as Interim Director to 80 person inpatient/outpatient staff during ED absences lasting up to three months.Oversaw Human Resources department; coached and supervised staff; directed activities related to employee recruitment and retention, benefits, compliance, and confidentiality.Coached and mentored the Billing Manager; encouraging her technical and supervisory development.Supervised the Outcomes Manager; providing ongoing support for collecting and reporting agency-wide and programmatic outcomes. Created efficiencies by developing SQL based, push button reporting for staff use, set up Excel pivot and VLOOKUP template tools for staff to populate with data for analysis. Results were used for agency deliverables, developing grant proposals, and grant evaluations.Assisted the ED in assuring compliance with Commission on Accreditation of Rehabilitation Facilities (CARF), DHEC, DAODAS, and other federal, state, and county authorities.As a member of Executive Management Team; developed, revised, and reviewed policies and procedures, managed the donor content management system, and assisted with outreach in securing donations and sponsorships.Oversaw Grant Committee; primary thought leader for projects and programs, researched and wrote grants collaboratively, provided final grant application review, and delivered outcomes and eval data.

Rock Hill, South Carolina

Implemented balanced, zero-based budget annually; sped up delivery of new FY budget to BOD by four months by working with CPA to develop better internal financial policies.Secured PPP loan funds to retain staff and freed up dollars to pay out 4% annual salary, lump sum hazard pay to staff during COVID-19 pandemic. Advanced my SQL skills to become sole developer of EHR database extractions,Sharpened my Excel analytical skillset to optimize agency reporting to identify financial needs, trends, outcomes, and problems related to service delivery.Secured unqualified 3 year CARF accreditation in 2020 in one of CARF’s first virtual surveys.Directly supervised 10 departmental staff responsible for Accounting and Finance, Business Development, Billing, Utilization Review Management, Human Resources, and Outcomes.Directed the activities of the Billing Department including bad debt recovery program improvements, patient accounts maintenance, Medicaid and Insurance utilization.Hired and trained new HR staff; designed new performance evaluations.

Rock Hill, South Carolina, United States

Became subject matter expert on EHR for 80 person clinical staff; developed training and documentation, and provided troubleshooting for entire agency. Awarded seat on EHR system admin team for 33 drug and alcohol treatment agencies in SC.Cultivated strong relationships with leadership and front line staff to improve agency communicationTransitioned Leadership committee to Performance Improvement committee and supported development of program level accessibility, efficiency, effectiveness, and satisfaction measures that resulted in unqualified 3 year CARF accreditation in 2017.Directly supervised 10-15 departmental staff responsible for Utilization Review, Billing, Patient AccessDeveloped and implemented screening and waitlist process for Detox and Residential admissions.

Lancaster, South Carolina

Successfully transitioned county agency from paper records to electronic health by using change management techniques, being patient, supportive, and encouraging.Identified need for clinical data from EHR and began learning SQL to create queries for data extraction, analysis, and reporting for agency systems.Managed and retained all the Business Office, Intake, and Reception staff. Directed the generation, billing, collection, and posting of all client fees via private insurance, Medicaid/MCO, and self-pay.Developed and balanced the agency annual budget with Executive Director.Provided EHR training and guidance to technically deficient clinical and support staff.Created agency website which increased public visibility: CounselingServicesLancaster.org.

Lancaster, Sc

Performed the legal and fiduciary duties of a Commissioner and applied the LCCADA’s philosophy to the achievement of its objectives to prevent and treat substance misuse in Lancaster County, SC.Resigned as Commissioner upon invitation of formal employment as Director of Operations for agency (see above).

Lancaster, South Carolina

Developed partnerships with area businesses to develop job seeker training and opportunities. Achieved a job seeker employment rate of 59% within 90 days of program entry.

Lancaster, South Carolina

Supported Partners for Youth in administration of DOE’s Early Reading First Grant by organizing trainings and patiently giving IT support to preschool teachers.Promoted LCPFY and its goals at community events and fundraisers.

B.A., Economics, Psychology

A.S., Business

Music Performance