Jennifer Sims Email & Phone Number

Truganina, Vic, Au

Truganina Fire Brigade

Melbourne, Victoria, Australia

Glamazon Australia New Zealand Board Member- Work with Trans and Gender diverse Amazonians to ensure they can be nothing short of their full selves at Amazon.- Working with the wider boards globally to assist in setting policy and procedure for Trans/Gender diverse folk globally.- Guide and develop workplace policy/procedure in ANZ

Melbourne, Victoria, Australia

AWS Data Center Operations designs install and maintain the world's largest cloud computing infrastructure.- Execute design documentation to the exacting standard of AWS requirements- Provide "remote hands" to teams globally for their networking/software/host kit- Data cabling (both fibre and copper)- Execute hardware repairs including RMA (Return Material Authorisations)- Enhance customer security ensuring data is maintained to 110% secure standards- Site Safety Champion including executing safety walks, safety committee meetings, investigations- Train and develop new team members troubleshoot and resolve skills to broaden their skill set- Work with scaling and development teams to prepare, configure and deploy their vision inside our data centres (including core network, out of band, security and more)

Melbourne Airport, Victoria, Australia

Network Operations Centre (NOC) engineer supporting a vast array of clients and technologies across:- Microsoft 365 (including Licensing, Cloud based Email, Windows, inTune)- Microsoft Teams (including PSTN Calling)- Skype for Business (including PSTN Calling - S4BaaS)- VoIP Calling and PSTN Services (via SBCaaS)- Virtual Datacentre Services (DCaaS)- Windows Server 2016- Windows 10 Desktop Support- Internet Circuits- Network Services and support (Routing, Switching, Wireless, VPN)- Watchguard Firewalls including AuthPoint 2FA Authentication- Design and implementation- Vendor management and escalation for faults- Full Level 1, 2 and 3 support for managed support clients- Level 2 and 3 for Teams based calling - VoIP Call Management

Carrum Downs Fire Brigade

Lynbrook, Victoria, Australia

Level 2 Support Team - escalations from consultants for both technical and accounts based issues - Liaison with network operations teams - provide support, training and guidance to the level 1 team members on fault handling - manage escalations with wholesale providers - Assist site leadership as required - Provide team leadership as required

Lynbrook, Victoria, Australia

* Level 1 Technical Support for all NBN Products (Except Satellite)* Accounts and Billing for Aussie Services (Residental and Small Business)* General Office Nerdery

Melbourne, Australia

Qualified Tram Driver - Melbourne- Class 1 Rail Medical- Z3 Class Certified Driver- B Class Certified Driver- D1 and D2 Class Certified Driver- Route Certified: 3, 3a, 5, 6, 16, 58, 64, 67, 72 and Sports Precinct Special Trams

Frankston, Victoria

As an emergency response operator, my goals are to support the patients of the service and ensure their requests for help are quickly triaged, actioned to the appropriate allied health service or family member to support them.- Respond to clients in a timely and friendly manner- Liaise with Emergency Services (Police, Ambulance, Hatzola, etc)- Liaise with Patient care support services (Australian Home Care, etc)- Liaise with family members of the patient- Complete monthly testing of alarm units to ensure functional operation and improve client confidence in use- Educate clients in the use and care of their units

Monash University - Peninsula Campus

Southland T-Life

Everything Telstra from a retail face to face perspective including- New Connections and Porting- Upgrading and plan alterations- Contractual disputes and resolution- Complaint resolution and first point of contact resolution- Tech Bar

Melbourne, Australia

● Telephony and email based support for customers Australia Wide● Supported multiple brands including Jumba, Uber, SmartyHost, Ilisys● Resolve customer concerns with website issues (Including CMS systems)● Migrate sites between platform(s)● Support Email client issues (Mac/Mobile/Windows)● Supported Microsoft Exchange Client(s)● Referral to Wholesale Sales team for large client(s).● cPanel and WHM Support● DNS Support including A, CNAME, PTR entries● Virtual Server Support● Dedicated Server Support● Escalation to Level 3 support when beyond scope(s)

Melbourne

Provided first line technical support for the Deloitte Australia member firm. This was provided via telephone, web and email. As an experienced support professional I continually provided high quality support to the member firm staff receiving a number of accolades for my support experience.* Telephone / Web / Email Support* Supported over 5000 Australia Wide Clients* Software and Hardware First Level Technical Support* Knowledge Base Article Contributor* Lenovo hardware support* Windows 7 support* Telstra NextG data cardSoftware Supported: Windows 7, Windows Server 2008 R2 Enterprise, SCCM 2007, SCCM 2012, Microsoft Office 2010 Suite (including Publisher, Project and Visio), Custom Applications within Deloitte, APS Tax Suite, Citrix Xen App.Hardware Supported: Lenovo laptops and Telstra 320U data cards.

Moorabbin Vic

* All support requirements for small and medium businesses with IT issues* Service Desk via Phone, email and web ticketing tools* Desktop Support including purchasing, provisioning, deployment and repair* Server Support including Active Directory User Account changes, backups, software patching and installation* LAN / WAN Support (Cisco specialist)* Sales and post-sales support* Project WorkSoftware Supported: Windows 7, Windows XP, Server 2003 (including SBS), Server 2008 R2 and SBS.Hardware: Dell, HP, Netgear, Cisco, WatchguardCompleted a major project to replace the WAN of a medium business with 4 remote sites and a hub site with Cisco equipment. The equipment was chosen for its reliability, support offerings in the event of an emergency, and ensured the routing would allow the sites to fail over via another site where a link was available. To ensure complete uptime, monitoring and full support by the agency.

Belrose, Nsw

Complete network monitoring and after hours support for major clients who had selected the complete service offerings of UXC Connect.* Monitoring of network system alarms via CA Spectrum* Response to critical network alarms including ticketing and initial triage* Working closely with Major Incident Managers to ensure timely restoration of business critical faults* Supported major organisations in Australia for their complete needs* After Hours Service Desk for 24 hour operations for password and SAP issues.* Knowledge Article ContributorMajor Project: Created and designed a major incident wall board which was brought to management as a demonstration to better utilise and knowledge share with the teams. This included upgrading one of the "wallboards" so it had a rotating design between alarms, software systems and the call centre management tools.

Sydney Technical Assistance Centre

Graduate Technical Assistance Engineer with multiple rotations throughout the teams within the Sydney TAC.3 month rotation through the "Technical Assistance Lab" which is a data centre filled with every Cisco product. This ensures the engineers can fully support their customers by having access to the technology to troubleshoot faults, write technical documentation, test and confirm fixes.* Data Centre Experience including OHS, Static Electricity* Data Centre relocations of equipment including heavy routers* Completing "Rebuilds" for Technical staff to test their problems/fixes for customers* Auditing every piece of equipment in the LAB* Receiving and shipping of stock with senior LAB staff3 month Rotation in the Routing Protocols Team:* Answering customer queries/faults via Web, Email and telephone* Priority 1/2 calls including full network outages requiring critical assistance* Solved major cases for some very large organisations* Participated in Case Management Seminars within the team* BGP, OSPF, EIGRP including in a VRF.* Multicast including Voice and Music on Hold* Collaboration with many teams including Switching and Call Management

Melbourne, Australia

Senior IT Service Desk operator on-site with client in East Melbourne supporting the full environment including custom applications used by the client* Day to day IT Support tasks* Web/Email/Phone case support* Escalation and complaint management* On-boarding products and Services* Work closely with the business units of the client to enhance their IT Experience* Reimage PCs* Network Account support (Active Directory)Major Project: Conceived and created an idea that would streamline the ordering of telecommunications products for the client. The idea involved removing the middle man of ordering the additional products and services and went to a web based ordering solution offered by the provider. This meant the IT Support operator who took the request for the product, could then place the order with the relevant detail, the "middle man" would then review/approve the order and it would workflow straight to the provider for provisioning. This sped up the delivery process for mobile devices and reduced errors/misconfigurations due to misunderstands with jargon.Major Success: As I had developed a number of relationships with various business units, one unit came to me with a problem regarding an invoice. After reviewing the invoice and reviewing the details with the provider, I had found a major flaw in the design and delivery of mobile data products to the clients of the site I was working on. Staff were misusing the device (mostly through misunderstanding). After bringing the project to the attention of management in IT and business units, this ensured the business reviewed its processes, and ultimately lead to a significant 6 digit cost saving for the businesses involved. Through intelligent "work harder not smarter" processes I employ, this ensured the business received a win win.

Melbourne

Sales and Service for the GIO Insurance Unit:* Sales/Service for their Strata, Home, Motor, Caravan and Boat insurance products* Quotation preparation and resolution of customer objections to ensure high sales targets* Resolving customer queries and concerns regarding the Product Disclosure Statements* Complaint Resolution* Creation of policies and procedures to help improve call handlingMajor Success: For the remaining quarters of my time with GIO/Suncorp, I received a number of accolades for my high sales achievements and customer support. I was the number 1 representative for 2 quarters running.