Jennifer Thomas Email & Phone Number

Greater Chicago Area

Greater Chicago Area

● Conduct adult education seminars for long-term care service and supports Personal Care Attendants (PCAs) under the Department of Human Services Home Services Program to ensure that PCAs are better able to provide safe health care services.● Facilitate active learning discussions to PCAs to improve the quality of care for people with disabilities.

Greater Chicago Area

● Counsel, advise, investigate, problem-solve, and resolve issues for prospective and current students.● Manage caseloads of students and conduct proactive outreach to students who have been identified as being at-risk.● Work cooperatively with various academic departments to assist students with questions or issues relating to their educational experience.

Greater Chicago Area

● Facilitate a nine-week group training program that instructs reintegration skills at three community locations concurrently, five training cycles annually with a goal to deinstitutionalize 100 members. ● Conduct consumer intake and assessment to determine health care needs and eligibility for the Stepping Stones Program in order to serve the target audience.● Initiate and develop community partnerships to enroll and engage new participants to the program. ● Coordinate and prepare monthly and quarterly reports and billing statements to state agencies.● Field practicum supervisor for MSW students to teach professional skills for the Member-focused model of care and health care risk assessments of people with disabilities.

Greater Chicago Area

● Serve as a point of contact for long-term care service and supports waiver service providers for all incoming inquiries regarding waiver authorizations to ensure members receive in-home supports.● Perform initial Health Risk Surveys to determine risk score and pro-actively triage members to match them with care coordination programs within a Medicaid Managed Care organization.● Within an interdisciplinary care team, analyze health care needs and engage members to take an active role in their healthcare plan in order to reduce readmission rates and assist them to manage chronic health conditions through care coordination programs.● Engage and empower the member's abilities to exercise choice and make decisions as it relates to their chronic health conditions and treatments.● Represent CCAI at external member engagement programs, committees and stakeholder meetings to raise awareness of Medicaid Managed Care programs.● Maintain updated authorizations in CCAI's case management system for all home- and community-based waiver programs, service implementation, and transfer of authorizations to other managed care organizations or state agencies to provide uninterrupted health care services. ● Contact identified members to inform and educate them on health care programs.● Respond and resolve high volumes of customer service support inquiries via telephone.● Audit and review care management system documentation for compliance with state requirements and resolve identified issues.● Subject matter expert to Care Coordinators and membership regarding transportation services, in-home care programs, home and community-based waiver services, ADA regulations, and community and social service resources for seniors and people with disabilities.● Develop, maintain relationships, and liaison with community partners and contribute to the design of community health outreach efforts

Greater Chicago Area

● Program Manager for long-term care service and supports Personal Care Assistant Referral Program, providing training to PCAs and assisting clients with placement, selection, and management of PCAs. ● Empowered people with disabilities to self-assess and manage home health care needs.● Recruited, trained, and deployed Personal Care Assistants (PCAs) serving over 300 Access Living clients annually. ● Conducted monthly training seminars for new Personal Care Attendants, training over 150 new PCAs annually. ● Co-developed Emergency On-Call Homecare PCA Program to provide emergency PCA back-up services to prevent hospitalization.

Bachelor Of Arts - Ba, Speech Communication And Rhetoric

Associate Of Arts - Aa, General