• Serves as a trusted advisor to Small & Mid-Market accounts by leading constructive conversations, providing guidance on product features, and encouraging full use of available Duo edition and licenses • Optimizes the reporting of account information needed for accurate forecasting and business analysis • Leads internal project initiatives to provide supplemental resources for the customer success organization• Builds inner-team collaboration by presenting on knowledge-based… Show more • Serves as a trusted advisor to Small & Mid-Market accounts by leading constructive conversations, providing guidance on product features, and encouraging full use of available Duo edition and licenses • Optimizes the reporting of account information needed for accurate forecasting and business analysis • Leads internal project initiatives to provide supplemental resources for the customer success organization• Builds inner-team collaboration by presenting on knowledge-based topics and sharing in constructive feedback sessions • Fosters relationships across the customer success organization by actively seeking learning opportunities from peers Show less

• Managed Small & Mid-Market and Quick Start accounts through the customer lifecycles of onboarding, deployment, project success, retention, and renewals • Motivated customers to gain max value from Duo by fully leveraging their subscriptions and services through ongoing sync meetings, monitoring KPIs, reviewing client dashboards, and conducting quarterly business reviews • Developed supporting documents to help clients and internal staff with knowledge on Duo… Show more • Managed Small & Mid-Market and Quick Start accounts through the customer lifecycles of onboarding, deployment, project success, retention, and renewals • Motivated customers to gain max value from Duo by fully leveraging their subscriptions and services through ongoing sync meetings, monitoring KPIs, reviewing client dashboards, and conducting quarterly business reviews • Developed supporting documents to help clients and internal staff with knowledge on Duo capabilities• Identified prospects for growth with current business by collaborating with the sales team to ensure subscription growth• Participated in mentorship opportunities with teammates and new employees for a positive and inclusive experience for all• Collaborated with Customer Success Engineers to further documentation available to clients to ease deployment practices Show less

• Organized and managed private club, member, and sponsored events • Managed over 80 events with budgets ranging up to $150k • Cultivated relationships with members, vendors, and colleagues to create collaborative event designs and execution • Designed concise communication and visual collateral for club event promotions• Identified opportunities for upselling club features while maintaining customer satisfaction • Analyzed member feedback, comparable club data, and… Show more • Organized and managed private club, member, and sponsored events • Managed over 80 events with budgets ranging up to $150k • Cultivated relationships with members, vendors, and colleagues to create collaborative event designs and execution • Designed concise communication and visual collateral for club event promotions• Identified opportunities for upselling club features while maintaining customer satisfaction • Analyzed member feedback, comparable club data, and industry research to maintain up-to-date and effective skillsets • Managed internal projects, developments, and strategies to ensure deadlines were met Show less

• Managed over 40 events and over $500k in total sales over the span of 9 months• Handled sales inquiries and built catering proposals based on clients specific needs and budget parameters • Coordinated events ranging from 10 – 1,500 guests from the beginning planning phase through the day-of logistics • Developed innovative menus that followed the Star-K: Kosher Certification while fulfilling clients vision • Curated day-of timelines for success and communicated to all parties… Show more • Managed over 40 events and over $500k in total sales over the span of 9 months• Handled sales inquiries and built catering proposals based on clients specific needs and budget parameters • Coordinated events ranging from 10 – 1,500 guests from the beginning planning phase through the day-of logistics • Developed innovative menus that followed the Star-K: Kosher Certification while fulfilling clients vision • Curated day-of timelines for success and communicated to all parties involved• Determined staffing needs, created equipment lists, and ensured all teams were prepared for each event • Implemented organization systems and techniques to create streamlined systems and processes Show less

• Managed over 200 groups and nearly $4.1M in total group revenue for 2018 • Overall Planning Experience in Event Satisfaction Survey scores of 88.9% for 2018• Maintained full responsibility for planning, forecasting, billing, and executing events for up to 2,000 attendees with financial impacts of over $300K for some groups• Lead the execution of high profile groups including corporate, association, government, religious, professional, social, medical, and non-profit• Developed… Show more • Managed over 200 groups and nearly $4.1M in total group revenue for 2018 • Overall Planning Experience in Event Satisfaction Survey scores of 88.9% for 2018• Maintained full responsibility for planning, forecasting, billing, and executing events for up to 2,000 attendees with financial impacts of over $300K for some groups• Lead the execution of high profile groups including corporate, association, government, religious, professional, social, medical, and non-profit• Developed new employees and Voyagers to ensure skills and knowledge progressed from initial transition Show less

EVENT MANAGER, March 2017 – March 2018 • Managed over 140 events and nearly $2.4 million in total group revenue from March – December 2017• Held a 93.8 in Overall Planning Experience in Event Satisfaction Survey scoring for 2017• Prepared event documentation and coordinated with hotel departments and customers to ensure consistent, high-quality service throughout pre, post, and event phases of hotel events• Provided exceptional customer service through creating personal… Show more EVENT MANAGER, March 2017 – March 2018 • Managed over 140 events and nearly $2.4 million in total group revenue from March – December 2017• Held a 93.8 in Overall Planning Experience in Event Satisfaction Survey scoring for 2017• Prepared event documentation and coordinated with hotel departments and customers to ensure consistent, high-quality service throughout pre, post, and event phases of hotel events• Provided exceptional customer service through creating personal connections and by recognizing and responding to cues BANQUET MANAGER, September 2016 – February 2017• Supervised, coached, trained, and developed over 50 banquet staff members while ensuring standards of the Collective Bargaining Agreement were met • Responsible for staff scheduling, event execution, accuracy of room sets, food safety, and high-level staff and client interaction • Displayed leadership in hospitality by maintaining consistent communication between guest and hotel departments to create a positive atmosphere while exemplifying excellent customer service Show less

• Implemented and organized actions for three Hospitality Management department events including the department career fair, a professional lecture series, and a department fundraising event• Assisted professors with research processes such as survey development, data collection, and literature search for ongoing research studies • Performed routine clerical duties such as proof-reading reports, completing assignments, and maintaining project-related correspondence • Contributed as… Show more • Implemented and organized actions for three Hospitality Management department events including the department career fair, a professional lecture series, and a department fundraising event• Assisted professors with research processes such as survey development, data collection, and literature search for ongoing research studies • Performed routine clerical duties such as proof-reading reports, completing assignments, and maintaining project-related correspondence • Contributed as a teaching assistant in select coursework• Served as a liaison between various department student organizations Show less

• Registered guests and assigned rooms in a full-service hotel with 142 rooms, 6,100 square feet of banquet space, and a restaurant• Adhered to proper monetary or credit handling policies and procedures for daily transactions • Engaged in upselling to promote additional hotel services • Checked daily record sheets, guest accounts, receipts and vouchers using computerized and manual systems • Communicated with guests and co-workers in an effective and empathetic manner to resolve… Show more • Registered guests and assigned rooms in a full-service hotel with 142 rooms, 6,100 square feet of banquet space, and a restaurant• Adhered to proper monetary or credit handling policies and procedures for daily transactions • Engaged in upselling to promote additional hotel services • Checked daily record sheets, guest accounts, receipts and vouchers using computerized and manual systems • Communicated with guests and co-workers in an effective and empathetic manner to resolve problems and ensure satisfaction Show less

• Tracked, monitored, and guided assigned client jobs through account service, creative, media and communications departments • Prepared media plans and space based on media authorizations• Drafted and distributed client change orders and creative briefs• Updated status reports for the job of their assigned clients• Checked creative revisions for accuracy prior to submitting to the account executive or client

• Assisted with daily account management, execution and client relations• Worked towards the development and execution of plans and activities that supported client goals and objectives • Researched agency prospects, clients, client competitors or other subjects • Developed presentations for internal and external clients

• Responded to requests for information from the media or designated an appropriate spokesperson or information source• Wrote timely and effective press releases and prepared information for media kits • Maintained and fashioned company Internet web pages and social media including Facebook, Twitter, Pinterest, Flicker and Foursquare• Assisted in the planning and execution of large charity events held by the zoo catering to up to 2,500 guests