Jennifer Fernandez Email & Phone Number

Colombo, Wp, Lk

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

L&D and Talent Management – across 5 Verticals, People Development Strategy Mapping, TNI/A, Training Effectiveness Evaluation, Collaborative Stakeholder Alignment (Legal, Procurement, Finance, Vendor), Glocalization, Leadership Competency Building, Digitization in Learning, Business Critical Succession Mapping, Team and people Management & Culture Enrichment, Learning Budgets

Leading the behavioral & leadership culture through L&D interventions aligned to business drivers. Endorsing facilitation skills across regional facilitation/trainer pool group.Building revenue efficiency through budget optimization and industry best practice bench marking.Consulting Business Vertical Heads for data driven, customized learning interventions, Blended Learning methods, ROI / YOY calculation and impact on business metrics.Senior Management coaching for effective leadership, succession planning, talent management & employee career development (8 Avg. progressions impacted/year)Vendor Management Lead Consultant- Quality & Process Improvement initiatives. Implemented quality driven model to enhance cultural sensitivity for assimilation of expatriates in Indian work environment and operational productivity enhancement.•Facilitated change management associated with acquisitions •Built end-to-end mechanisms to counter & enhance CSAT scores and to impact revenue collections •Launched a specially designed & successful program on Business Communication to achieve increased productivity and reduced headcount Certified by Global Leadership Institute – Memphis, US, to deliver key senior level leadership programs.Certified & implemented Appreciative Enquiry, Executive Coaching & Counseling and EI Coaching skills.Created & institutionalized the ‘Train The Trainer’ program across global region.Culture Audit Documentation, Leadership Audit Outcome Analysis – People development and improve leadership index scores YOYResearched global dysfunctions and bench marked industry best practices for organizational team excellence. Introduced peer to peer learning through leadership forums including industry leaders/guest speakers.Leading projects aimed at sustainable ISO compliance and customer corridor experiences.Facilitating the decision making process at Director forums on high impact Customer Excellence business projects

Mumbai Area, India

 Joined as Behavioral Training Facilitator for the British Airways and Virgin Atlantic processes – process training with voice culture, accent and communication and leadership skills Moderated discussions with clients (British Airways and Virgin Atlantic) on expectations as a Business Partners and reported on these to the management to facilitate enhancements to existing processes. As senior facilitator, Developed a team of 4 trainers and cross utilized them for optimizing resources and reduce training days. Worked with trainers and trainer pool for developing their competencies, factoring in regular recertification processes. Facilitated training programs for senior leadership on leadership skill sets ( 7 Habits, Lost Dutchman's Goldmine, Six Thinking Hats). Facilitated development programme for aspiring managers. Promoted as Assistant Manager Training in Nov 2010; involved in planning of the training calendar with business leaders inputs; implemented cost saving processes to training budget to a bring about business revenue impact. Brainstormed with British Airways in providing inputs for developing a customized training module for Asia Pacific.  Managed various projects employing DMAIC, Lean techniques to achieve training day reductions, resource optimizations, cross utilization of trainers through process and behavior enhancements saving 30% budgeted cost. Developed online intervention through webinars and created interactive modules as a mode of training for addressing multi-location teams. Certified as internal quality maintenance auditor for processes across verticals; resulting in 100% successful external ISO audits. Assisted on selection and recruitment panels for behavioral screening of candidates, to ensure right job fitment thereby lowering attrition by 15%.

Mumbai Area, India

 Joined as Trainer for process training of new hires on time management, communication essentials, team development, etc. besides process training. Underwent airline fare auditing and developed a pool of 7 trainers with process knowledge capabilities for customers like Qantas, Singapore Airlines; promoted as Team Lead in 2005 to develop a team of 7 trainers. Involved in startup of 2 airline processes in Goa and stabilized them within 6 months; won appreciation for setup and mobilization of process while infusing creative energies in the newly developed Goa-based team

Mumbai Area, India

Commenced career as Trainer; delivered process training as well as communication skills, time management, work place etiquette for the students.