-Collaborated with and influenced senior leaders, market and store teams to establish strategic plans and objectives to achieve/exceed performance and customer experience expectations.-Developed talent at multiple levels of leadership through leading and coaching which enabled my team to accomplish best in class results-Inspired and challenged store teams by building team members’ confidence in their skills and by recognizing performance as well as progress through consistent and timely feedback-Supported an inclusive culture through open dialogue and transparency at all levels-Championed change and supported teams through overcoming change resistance and building change resilience

-Managed vision and purpose for the team in order to deliver on our daily commitment for our people and our customer -Supported the Genius Bar team and leaders to deliver timely, personalized service in order to exceed customer expectations-Supported the Product Zone team and leaders to deliver on the Apple Steps of Service in every interaction to deliver on customer expectations and results

- Facilitate a developmental culture focusing on preparing leaders for next level assignments and promotional opportunities within field leadership- Utilize succession and talent planing tools to staff multiple buildings at the district level thru effective external and campus recruiting tactics- Guide my leadership team to plan and organize workload for teams ranging from 100 to 250 team members- Analyze guest shopping patterns to ensure staffing and execution are effective while meeting payroll and expense budgets- Teach, train, and coach my leadership team to deliver operational excellence and exceed all financial accountabilities- Led both low volume ($25M) and high volume ($50M) stores to gain different sets of operational experience as well as opened a new store in Pittsburgh, PA.

- Led my team leaders to effectively train, develop, and manage team performance in a poor performing store- Led my team to deliver on time transitions, exceptional merchandise presentations, and a consistently great looking store- Led my team to execute operational routines to successfully drive storewide improvements- Engaged the leadership in fostering an inclusive culture resulting in the store being removed from the culture focus store list

- Leveraged my organizational skills to lead a team of fifteen team members to execute all price changes, transitions, promotions and signing for the total store.- Refined my merchandising skills by drawing and preparing all store visual presentations and strategic moves- Developed my coaching skills by leading and coaching 25-40 consultative associates to sell large ticket products such as home appliances and electronics