Jennifer French Email and Phone Number
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Executive Leader with extensive experience developing and managing enterprise partnerships and customer success initiatives with a focus on improving expansion of enterprise accounts, driving customer retention, improving the customer journey, and synchronizing product and business teams. Particular expertise working collaboratively with C-Level leadership to define and implement strategic business initiatives and efficiencies. Outstanding organization and communication skills with a fluent understanding of the customer journey and the ability to impact customer adoption, success metrics, retention and expansion. KEY COMPETENCIES • Executive Leadership / Business Strategy• Customer Success / Customer Retention Strategies• Customer Expansion / Cross Selling / Upselling• Department Leadership / Client Strategy • Customer Experience / Journey Mapping• Global Technology / Global Account Management• Product Strategy / Product Roadmap Integration• Strategic Partnerships / Enterprise Account Strategy • Rapid Growth / Scaling / Startup Environments• Staff Management / Training / Customer Lifecycle• Cross Functional Collaboration / Teamwork• Presentations / Public Speaking / Negotiation
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Head Of Global Strategic PartnershipsWine BerserkersSan Clemente, Ca, Us
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Vice President Of Customer SuccessGifts For Good® Jul 2024 - PresentLos Angeles, Ca, UsGifts for Good is a woman-owned business and Certified B Corporation dedicated to empowering the world to help people and the planet through gift giving. We envision a world where every gift purchased gives back. -
ExecutivePavilion Dec 2023 - PresentNew York, Ny, UsThe world's #1 private community for GTM leaders. -
Vice President Of Customer SuccessPathify Jan 2024 - Jun 2024Denver, Co, UsExecutive role with responsibilities for leading the organization’s Customer Success initiatives with a focus on driving strategic direction, customer expansion, and success metrics. Managed 15 staff including entire CS team comprised of implementation, training, onboarding, and account management and customer service, with full authority for training and managing customer facing teams across the client lifecycle.• Participated in C-level meetings to drive business vision and goals, and drive strategic direction• Met biweekly with Product Managers to champion client priorities and product developments which influenced client success initiatives in the product roadmap• Collaborated cross functionally with internal teams to enhance program delivery, client outcomes and success metrics• Maintained ownership of key metrics for client success (adoption rates, retention revenue, renewal rates, and advocacy)• Oversaw leadership team responsible for technical support and managed the entire lifecycle effectively• Coached and trained client teams to improve service, efficiency, ticketing, and customer facing interactions• Joined quarterly business reviews with Account Managers and clients to showcase product value, areas for improvement, and to identify cross sell and upsell opportunities• Played a key role in driving client satisfaction and building strong relationships with our valued clients• Liaised between service, support and product teams to align goals, mediate agendas and streamline processes -
Vice President Of Us Sales And Global PartnershipsSquiz Aug 2022 - Jan 2024Sydney, New South Wales, AuSquiz is a SaaS global digital experience company helping complex, service-led organizations (higher ed, gov, finserv) harness the power of digital and create experiences online which improve lives offline. • Coach and manage the US sales team in strategic selling to hit new logo and revenue targets (Customer examples: Southwest Airlines, University of Southern California, and National Center of State Courts)• Foster a customer-centric culture, drive continuous improvement and innovation, and train teams on empathic communication, collaboration, and a seamless client journey• Develop short and long-term market strategies and forecasts by analyzing and interpreting sales results, and communicating the sales and partner activities to the executive team • Create, drive and align the global partnership strategy and roadmap for increasing revenue and global market reach with solutions partners and ISVs• Work cross functionally with partner teams in sales, customer success, marketing, legal, product and engineering to optimize joint selling and co-marketing strategies (Partner examples: Slalom Consulting, AWS, and Cloud Flare)• SME on digital experience in the public sector with multiple appearances at private and public sector conferences -
Vp Of Strategic Partnerships- Np Accel At Np DigitalNp Digital Aug 2021 - Aug 2022San Diego, California, UsHired to build a strategic partner program at this leading digital marketing agency. Built partner program from scratch by creating a referral partnership program, creating co-marketing activities, and generating revenue from partner-generated activations.• Developed and executed creative virtual onboarding events to engage sales teams and account managers• Generated referral revenue by using account mapping technology to identify overlap opportunity• Increased lead generation 20% by executing multiple comarketing programs to drive revenue and brand awareness -
Vice President Of Business DevelopmentFmg Suite 2018 - Jul 2021San Diego, Ca, UsProgressively promoted as part of the executive leadership team over 15+ years from startup through the final acquisition of MarketingPro, Inc. to FMG. Full authority for designing and managing the sales and support strategy and strategically influencing product development in the rapidly-expanding marketing automation industry. FMG is a MarTech organization specializing in providing marketing automation solutions to drive growth for independent financial service advisors (FINS). Enterprise Customer examples: LPL, Cetera and Asset Mark. -
Vice President, Business Development (Marketingpro, Inc., A Subsidiary Of Peter Montoya, Inc.)Fmg Suite 2008 - 2018San Diego, Ca, UsExecutive-level position with responsibilities for leading the company’s product evolution, modernization and transformation from a full-service advertising agency into a monthly recurring revenue model on a SaaS-based subscription platform.• As Vice President, participated in strategic planning meetings and provided executive direction to technology, sales and support teams while continually prioritizing new technology development projects• Onboarded new enterprise partners to drive 90% of the company growth• Created, implemented and managed sales strategy, support strategy and product strategy • Directly managed sales team, support team, and indirectly managed technology team
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Director Of Business Development (Marketingpro, Inc., A Subsidiary Of Peter Montoya, Inc. )Fmg Suite 2003 - 2008San Diego, Ca, UsPromoted to scale the next phase of Peter Montoya, Inc. in the evolution of the company. Managed the company’s various aspects of growth including sales, marketing, and promotional activities for the digital marketing coaching program and advertising agency. • Managed sales team of 6 ensuring the consistent meeting or exceeding of sales quotas• Carried a personal quota and exceeded all sales goals by managing enterprise clients with a strong focus on customer retention, satisfaction, low customer churn, generating referral business, and establishing new partnerhsips
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Relationship Manager (Millennium Advertising)Fmg Suite 2002 - 2003San Diego, Ca, UsHired by Peter Montoya, the CEO of LiveOffice’s advertising agency partner. Grew enterprise accounts and sold brand packages and advertising services to financial advisors and broker-dealers.
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Manager Of Business DevelopmentLiveoffice 2000 - 2002Torrance, Ca, UsPivotal role with responsibility for establishing a new niche market selling web and digital tools to financial advisors during the tech boom. Developed a comprehensive understanding of the emerging digital space, recognizing the importance of pivoting and adjusting to market changes and evolving industry trends as a startup company.• Performed extensive outreach to prospect, pitch, demo and close enterprise accounts • Educated executives at leading broker-dealers and presented as marketing SME at tradeshows to establish LiveOffice as an expert and industry leader on digital marketing for financial services professionals• Consistently won sales contests for exceeding sales goals and closing individual reps at conferences -
Senior Outside Sales ManagerMci Worldcom 1998 - 2000Sold telecommunications packages to small-medium sized companies face-to-face in outside meetings. Promoted to Sales Manager and relocated to open Los Angeles office. Hired, trained and managed high performing team of 10 in the rapidly-changing telecommunications industry.
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Brand Marketing Intern (Brazil)General Motors 1997 - 1997Detroit, Michigan, UsInternational marketing Intern on the Corsa Brand Management team. Conceptualized and executed brand promotions and contests to consumers to attract families to dealerships, and represented the brand at international car show. Collaborated with team to select model cars, autos for advertisements, and staff to represent at car shows. Coordinated plan to cross-communicate between departments to streamline daily operations and provided feedback to managers on operational improvements and efficiencies.
Jennifer French Skills
Jennifer French Education Details
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Wilbur O. And Ann Powers College Of Business At Clemson UniversityBusiness -
Thunderbird School Of Global ManagementInternational Business
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The London School Of Economics And Political Science (Lse)Law
Frequently Asked Questions about Jennifer French
What company does Jennifer French work for?
Jennifer French works for Wine Berserkers
What is Jennifer French's role at the current company?
Jennifer French's current role is Head of Global Strategic Partnerships.
What is Jennifer French's email address?
Jennifer French's email address is je****@****ite.com
What is Jennifer French's direct phone number?
Jennifer French's direct phone number is +131048*****
What schools did Jennifer French attend?
Jennifer French attended Wilbur O. And Ann Powers College Of Business At Clemson University, Thunderbird School Of Global Management, The London School Of Economics And Political Science (Lse).
What are some of Jennifer French's interests?
Jennifer French has interest in Children, Civil Rights And Social Action, Education, Human Rights, Arts And Culture, Health.
What skills is Jennifer French known for?
Jennifer French has skills like Marketing Strategy, Marketing, Strategic Planning, New Business Development, Sales Management, Sales, Customer Service, Direct Sales, Business Development, Management, Strategic Partnerships, Strategy.
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