Project Manager for • Professional Development• Product Release• Product Training• User Interface ReleaseAugust 2013 - Present• Created procedures in a joint effort that increased CSat scores by 90% in one year.• Lead Project Manager for the successful roll out of a new product to over 4000 customers and 12,000 admins with a combined total of over 20 million members.• Work closely with development team and product team to simplify communication and process for product releases• Facilitated the onboarding of ZenDesk for the customer success team• Supported clients and staff through the acquisition of three companiesAs the market leading member engagement platform and niche industry career center provider, YM serves 4,000+ member-centric organizations, publishers, and corporations, millions of job seekers, and 20 million members in over 30 countries.

Project Manager for the Product Release roll outs in Support Services.Increased product training to customers by 125% in six months.Created and executed product release roll out to customers.Managed the team that led to a successful completion of the new system.

I organized, evaluated, and cost managed the STEM Summit at USF Sarasota Manatee Campus.