Responsible for embedded application support for multiple solutions across One Revenue Cycle. Serve as the lead analyst for new application features, customizations and other programming/design considerations. Able to anticipate ORC needs and articulate this to appropriate technical resources. Monitor, track and report on system performance issues insuring downtimes and application problems are communicated and resolved in a timely manner. • Lead ORC Analyst for new applications features, customizations and other programming/design considerations including more than 230 new clinic acquisitions, department moves and major hospital builds.• Implemented a new payment system ministry wide that streamlined the payment collection process. • Provides training to ORC personnel on system usage and upgrades. • Facilitates meetings with staff and leadership level resources to address and resolve system issues.• Responsible for initiating and leading projects involving system optimization, new application implementation or major system upgrades• Responsible for user set up and security with 3rd party vendor. • Develop and execute test plan and test scripts for unit testing and maintain log of test results.• Provides Help Desk Support, and escalation to in-house development team and/or 3rd party vendor.

Business Analyst IIProvide Business Analysis support to the Single Family Lending Department including Analysis, project initiation, project management, workflow design and documentation, system configuration, testing and change management. • Coordinated with technical and non-technical teams to implement project requirements for the Single Family Lending Group.• Managed evolving requirements and constraints for the addition of new project offerings and functionalities. • Translated requirements into concrete functional specifications and technical deliverables. Requirements were 100% completed within set deadlines. • Managed requirements analysis and development for Phase 1 of Single Family Lending Loan Origination System implementation.• Organized Business Stakeholder meetings for case analysis and requirements approval.• Served as Project Manager for Secondary Marketing including workflow analysis, requirements gathering and configuration for companywide automated pricing.• Administered Quality Assurance testing, developed test strategy, defect remediation and documentation of test results for each release. • Analyzed and documented existing workflows, processes and procedures; realized cost savings $78,160.• Gathered business requirements using subject matter interviews & diagrammed streamlined process workflows.