Jennifer Full Simms Email & Phone Number

Washington, DC, US

Global

• Conducts weekly meetings with respective business units
• Consults with line management, providing HR guidance as appropriate
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies and improve employee retention
• Manages and resolves complex employee relations issues
• Conducts effective, thorough and objective investigations
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance

Global

• Supported Vice President of Global Business Services, with approximately 1300 employees globally
• Advised executive leaders regarding change management of technology and data strategy evolution and organizational restructure projects
• Drove employee engagement via strategies constructed using communications survey results and communication council feedback loops

Baltimore, Maryland, United States

• Served as Chair of ERG board, responsible for leading group through execution of strategy to increase engagement, retention, and development of minority population which strengthens and diversifies leader talent within.

• Owned HR function, supporting the regional Vice President and executive leaders in the people strategy of approximately 450 employees through COVID pandemic impacts and business recovery strategies
• Managed risk and compliance initiatives, such as mandatory trainings, EEOC investigations, and risk mitigation in the day to day business decisions
• Leveraged data to create diverse hiring strategies within target markets to impact diversity goals
• Facilitate process to evaluate our talent and identify a diverse pipeline for critical talent needs, including execution of EBRs and developmental assessment tools
• Interpreted and presented results of employee engagement survey to partner with leaders in development and execution of strategies which increase engagement and satisfaction during the employment cycle, identifying.
• Created leadership multi-dimensional development program and facilitated selection of participants, focusing on diversity and retention

Tempe, Arizona/ Baltimore, Maryland/ Jacksonville, Florida

• Serve as member of the corporate leadership team to develop and lead business strategy
• Execute HR strategy and functions within the corporate population
• Pursue DE&I strategy development and implementation within corporate population
• Facilitate and interpret data from VOE survey to inform and guide people strategy and increase employee engagement
• Guide succession planning and talent management processes to support business continuity and strengthen leadership pipeline

Phoenix, Arizona Area

• Monitor employee relations trends and identify opportunities for development in the region
• Partner with Employee Relations Manager and Allegis Associate Counsel to resolve escalated issues
• Maintain current and updated knowledge of ongoing changes in employment laws of assigned region
• Improve employee relations processes and procedures through the development of SOPs

Tempe, AZ

• Managed approximately 100 contract employees working for various clients under a co-employment theory
• Provided coaching to employees regarding performance or policy violations
• Partnered with the employee relations team to support employee complaints and investigations
• Researched answers and responded to questions regarding benefits and payroll

Marion, NC

Individual Counseling sessions with studentsGroup WorkClassroom GuidanceCollaboration with other professionals504 managementConnection and Communication with ParentsOrganization and Planning Special Events

Cullowhee, NC

• Assisted in the production of the following instructional DVD: Curtis, R., & Goetz, K. (Microtraining an imprint of Alexander Street Press, 2013). Positive Psychotherapy: Helping People Thrive [DVD]. Available from.
• Designed First Year Experience course for college freshmen
• Taught lessons regarding transition to college life
• Scheduled speakers from various university departments on campus to present relevant topics to the class
• Surveyed student satisfaction and topic interest of class
• Assessed student development throughout semester

Las Vegas, Nevada Area

Escorted guests to and from cabanas and throughout pool areaProvided guests throughout the day with Food and Beverage ServiceAssisted guests with various needs outside of pool ( i.e. show tickets, dinner reservations, and other special requests)Maintained cleanliness of cabanas and surrounding areasStocked cabanas with amenities and commonly needed items

Las Vegas, Nevada Area

Responsible for overall dining experience of guestsLearned basic knowledge of wine and sake Presented proper service of food and beveragesLearned cuisine in restaurant- preparation and ingredientsProvided information about property of TI and its amenities

Las Vegas, Nevada Area

Met guest upon arrival and assessed individual special needsResponsible for meeting all needs of guests throughout the day (i.e. made dinner reservations, bought show tickets, etc.)

Las Vegas, Nevada Area

Grew and maintained clientele baseDeveloped relationships with other businessesCommunicated with current clients and companies to ensure customer service Responsible for documenting application process, and all service/ communication with client

Las Vegas, Nevada Area

Responsible for daily operations of rental car branchTrained new employeesMarketed to local corporationsBalanced cashbox and handled money dailyEnsured excellent customer serviceOverlooked reservations, deliveries, and maintenance of vehicles

Master'S Degree, Counselor Education/School Counseling And Guidance Services

Activities and Societies: •COUN 140/ LC 101 Instructor (Fall 2011- Fall 2012) •Graduate Assistant for Program Director, Dr. Lisen Roberts.

B.A., Psychology

Activities and Societies: Delta Zeta Sorority