Jennifer Garcia Email and Phone Number

Lead operational planning to drive success of insurance and OEM product portfolios for AI, web, and mobile solutions. Develop and manage plan to drive operational excellence with focus on scale, speed, and efficiency. Define and manage OKRs and KPIs for strategic growth initiatives, and lead collaboration across product teams, business, sales, IT operations, marketing, and legal. Proactively identify, develop and deliver process improvements to deliver efficiencies across teams and maximize resource capacity.CCC Intelligent Solutions is the leading provider of advanced software and SaaS-based technologies for automotive claims, collision repair, telematics, and casualty.

Led strategic vision and product lifecycle for portfolio of AI, mobile, and web-based solutions that enable digital claims management and workflow automation for the P&C Insurance sector. Accountable for P&L and business plans to deliver revenue growth. Delivered new product innovation through market analysis and customer engagement to identify and vet customer needs. Coached and managed team of high-performing product managers and product lifecycle management for multiple product lines including mobile apps, digital communications, audit and fraud solutions, and workflow automation tools. Partnered closely with corporate strategy and partnership teams to engage with ecosystem network partners. Developed use cases and technical flows, defined product roadmaps and requirements for integrations. CCC Intelligent Solutions is the leading provider of advanced software and SaaS-based technologies for automotive claims, collision repair, telematics, and casualty.

Led product management for workflow, telematics, and mobile solutions for Insurance Customers and OEMs. Managed product lifecycle, defined product strategy, conducted market and industry research.

Developed business plans, product roadmap, business requirements for corporate expense management solution and reporting, and commercial card product line for 40+ international Diners Club Franchises

Developed product strategy, defined business plans, and managed product roadmap for suite of prepaid cards including payroll, campus, incentive and gift cards

Developed and launched Discover Zip, a contactless payment technology for Discover Card. Responsible for vendor management for technology development, internal business plans, contract negotiations and merchant point-of-sale acceptance and deployment with national accounts (e.g. Walgreens, McDonalds...)

Managed marketing communication plan for new domestic merchant acceptance model, and internal communications to C-level and cross-functional teams for project status and merchant integration updates. Awarded Discover President’s Plate for creating and executing multi-channel B2B marketing campaigns, delivering record level merchant activations for Discover Network acceptance.