Jennifer Tim Email & Phone Number

Atlanta, Georgia, Us

Design and deliver employee service center with a mobile app to enable 15000 front line Delta employees supported by 250 back office users - build was executed in 14 weeks by a team of 5 developers & admins!Manage a team of remote and onsite developers, consultants, and architects to drive delivery in Salesforce solutions.Help Delta envision simple, secure, and stable ways to solve complex business problems.Oversee a governance framework enabled by automated code reviews coupled with Salesforce security products including Shield, Data Mask and Security Center to protect Delta and our customers.

Atlanta, Georgia, Us

Manage the Center of Excellence for Salesforce at Delta with a team of an architect & developers.Establish best practices across 8 distinct divisions using Salesforce.com tools and enable organizational compliance with security policies.Work with teams on their existing configurations to recommend optimizations and enhancements to user experience.Enable Lightning migrations for all organizations still using the Classic interface (including Delta’s Customer Care 1300+ seat service center).Lead regular admin summits and success reviews to encourage collaboration and knowledge sharing across Delta’s Salesforce organizations.Serve as primary point of contact between Salesforce and Delta.Make recommendations to additional teams considering Salesforce products as to feasibility & scope of their project on the Salesforce platform.

Atlanta, Georgia, Us

New Windsor, New York, Us

Report to Senior VP of Marketing, responsible for research into existing and potential clients, their industries, marketing programs' efficiencies, and ways to better position PRG within the entertainment technology industry.Responsible for Customer Data (Track 1) on a global systems' integration project. Recommend and aid in the mapping of integrations between Salesforce CRM, server-based asset management system, and Oracle Fusion.Recommend and carry out system customizations for roll out of Salesforce CRM in previously excluded locations: develop separate page layouts, field requirements, validation rules, workflows, processes, and documentation.Gather systems requirements, make recommendation, and implement marketing automation platform (Pardot)Develop marketing dashboard for local team and executives to demonstrate marketing's efficiencies and potential areas for improvementCompleted Salesforce.com Advanced Administration course.

New Windsor, New York, Us

Data integrity administrator for SalesForce.com CRM for all divisions of PRGWork with the Director of Sales Administration to develop and update all internal SalesForce.com training materialsWork with all European, Australian, and North American depots to clean & verify their customer data before integration into the CRMRecommend, manage, and deploy new objects, fields, page layouts, validation rules and dependencies in Salesforce.com CRM to address business needsRecommend and execute reports to users and executive managementDevelop workflow around objects to enhance system capabilitiesEncourage and enable adoption of campaigns within Salesforce.com for marketingTravel to train Sales users and General Managers in SalesForce.com CRM in depots in North America Train the trainers for UK deployment of Salesforce.com CRM, developing materials and providing remote assistance as needed Continually follow up with users, monitoring their adoption of CRM, addressing any and all questionsIssue materials detailing system updates, conducting additional one-on-one training as neededResearch existing and potential accounts to support the Atlanta Sales team and Global Corporate & Trade Show team as needed

Chestnut Hill, Ma, Us

Developed the syllabus for and taught one section of Boston College's Freshman Writing Seminar.Met weekly with students, advising them on their progress and areas for improvement.Taught students how to approach writing at the college level.Courses Taught: EN01044, EN01055

Worked as a writing tutor, helping students develop their thoughts and ideasTutored ESL students in writing and English conversationTaught students how to identify their own errors in writing

Developed a system facilitating the involvement of students in college ministry throughout the churchMaintained database of weekly visitors for dissemination to leadershipCoordinated events ranging in size from 50-700 people, including weekend retreats, banquets, and service projects with the larger church body May 2007-2008: worked on a team with 2 other interns; May 2008-2009: worked as the only intern, maintained relations with campus officials and ministry leadership team

Advanced use of Microsoft Excel, SQL Server, CubeSlicePerformed various administrative functions, organizing the office and refining internal processesSummer 2008: tasked with rebuilding and simplifying a complex web of data tables for a single client

Masters Of Arts, English Literature

Bachelor Of Arts, International Studies

Education record