When I was young, I would sit in the car with my father, waiting for my mother, and we would play the “I spy” game. He would say, “I spy something green,” and I would have to ask questions to guess what it was. Today, I still play the “I spy” game with a little different spin. My passion is finding new and creative ways to attract and serve clients and exceed their expectations. I listen to their needs and ask thought-provoking questions to dig beyond their initial answers. I look for innovative ways to address their challenges. I form genuine relationships focused on helping them meet their goals. Ultimately, this grown-up version of the “I spy” game creates a win-win for my clients and my employer. With this approach, as a Marketer and Business Development professional, I:▪ Identify trends and analyze market conditions to strategize with principals and market leaders about key client targets (45% hit rate)▪ Work with management and subject matter experts to identify project opportunities, (approximately 20% of sales)▪ Assist clients in finding funding sources to ensure the right project at the right time (more than $1million awarded)As a Customer Service professional, I : ▪ Build a culture that has customer service in its DNA▪ Manage, train and motivate staff to lead positively▪ Continually learn unique service techniques to meet the high demands of educated customers/clients▪ Build strong customer service relationships which resulted in a 96% customer satisfaction rateAs a Social Media professional, I: ▪ Develop current and educational content to assist clients on social media platforms ▪ Produce press releases and develop relationships with the press ▪ Measure KPIs (4% increase in website traffic)
Listed skills include Marketing, Marketing Strategy, Business Development, Brand Development, and 25 others.