Jennifer Hampton Email & Phone Number

Woodland Hills, Ca, Us

• Collaborated effectively with cross-functional teams to address client needs and provide comprehensive insurance solutions. • Demonstrated excellent attention to detail by proofreading and editing various documents, including emails, and marketing materials • Handled all aspects of policy renewals, endorsements, and claims for the assigned book of business, maintaining accurate records and ensuring timely resolution. • Managed a book of business consisting of 50 commercial insurance clients, ensuring high levels of client satisfaction and retention. • Provided exceptional customer service by reviewing client accounts, identifying coverage gaps, and recommending appropriate policy adjustments. • Researched and resolved customer issues related to accounts payable and receivable, maintaining strong relationships with clients. • Utilized proprietary software to enter and manage member transactions, ensuring accurate and up-to-date financial records.

Portland, Oregon, Us

• Assisted the claims team in inputting data into Microsoft SharePoint, facilitating smooth claims processing and documentation. • Collaborated with internal teams to resolve customer inquiries, provide exceptional customer support, and address policy-related issues promptly and effectively. • Conducted training sessions to educate and onboard new employees on policy administration processes and software systems. • Demonstrated strong attention to detail and data accuracy when entering member data into a proprietary software system. • Ensured policy maintenance by updating policies, processing renewals, and sending out renewal documents to policyholders. • Implemented efficient payment processing procedures, including the accurate input of daily checks into the payment system and maintenance of corresponding Excel sheets. • Maintained comprehensive knowledge of policy terms, coverage details, and internal policies to provide accurate and timely information to clients and internal stakeholders. • Managed accounts receivable and accounts payable processes, ensuring accurate and timely financial transactions for clients' short and long-term disability benefits. • Processed policy applications, endorsements, and payments, ensuring compliance with company guidelines and regulatory requirements. • Provided administrative support by clarifying policy information, making corrections/updates to policies as needed, and maintaining accurate policy records.

New York, Ny, Us

• Assisted in scheduling and coordinating meetings, ensuring meeting rooms were prepared and equipped with the necessary resources. • Assisted the lead graphic designer in gathering information and images for infographics, contributing to the creation of visually impactful materials. • Collaborated with administrative assistants, providing valuable assistance on various tasks and projects. • Coordinated with vendors to ensure smooth office functioning, including handling mail delivery and pickup, and contacting vendors for maintenance requests. • Demonstrated excellent attention to detail by proofreading and editing commercial real estate documents, processing lease updates, and creating visually appealing tour brochures. • Efficiently managed front desk operations, including answering the main phone line, greeting walk-in clients, and directing inquiries to appropriate departments. • Ensured strict confidentiality protocols when handling sensitive and confidential information. • Handled incoming and outgoing mail, accurately directing it to the appropriate recipients. • Maintained a neat and organized front desk area, creating a welcoming environment for clients and visitors. • Managed office supplies and inventory, optimizing stock levels and placing orders as needed.

Associate Of Arts (Aa), General Studies

Certificate Of Email Marketing, Email Marketing