Jennifer Hill-Carta Email & Phone Number

Florida, United States

• Newly created position to project manage the efforts of GTM towards strategic OKR’s of Cloudbeds
• Key Results: Revenue Growth ($38 Mil), Upstream Movement (40+ rooms), Maximize Efficiencies (Conversion %)
• Build project framework with GTM stakeholders, executing on interim deadlines to timely full project release
• Key Projects: New Packaging and Pricing, Self-Service Onboarding, Ambassador Program, Headcount Dynamics

• Promoted amongst a division rebrand to manage 5 Growth Operations and 8 Deal Desk Analysts (international team)
• Developed automated Case submission via Growth Ops Helpdesk to support Growth (CS, Marketing and Sales)
• Created internal processes for project management and sales training encompassing documentation, communication channels, release schedules and feedback mechanisms
• Ideated and executed on Salesforce functionalities to meet evolving business requirements for $38 Mil TOV Goal
• Full implementation of new tech stack items: Groove, HelloSign, Lean Data, Rattle and Qualified

Remote

• Day-to-day administration of full tech stack including Ambition, Chili Piper, Crayon, Dialpad, Salesforce and Seismic
• Frontline support for Inbound, Outbound and Strategic Sales divisions (150+ Sales reps across 40+ countries)
• Accurate reporting and forecasting of Sales revenue pipeline towards $30 Mil Subscription Goal
• Sales Quota management and monthly commissions reconciliation utilizing Spiff
• Cross-departmental collaboration with CS, Finance, HR, IT, Marketing, Onboarding, Product and Sales Enablement

Pinellas Park, Florida, United States

• Industry leader in shrink and wrap film supplying the likes of Body Armor, L'Oréal, P&G and White Wave Foods
• Sole Sales Ops personnel to perform all aspects of order fulfillment for ten Sales members across three countries
• Maintained executive sales and income reports toward $10 Mil Goal
• Troubleshot any delays in supply chain from initial raw materials to final delivered goods (Average order - 20k lbs)

Remote

• COMPANY NO LONGER IN EXISTANCE (COVID 19 PANDEMIC)
• Supported 150 online and retail accounts of Italian manufacturer Luisa Spagnoli in North America SE Region
• Organized deliveries of high-end women's clothing with consideration for international shipping & tariffs ($2 Mil/yr)
• Implemented online marketing strategies resulting in a 60% increase in customer attendance at tradeshows

San Diego, California, United States

• Managed the Front Desk, Childcare, Sales and Maintenance staff of the 23,000 square-foot Point Loma Sports Club
• Hired, trained and scheduled Club employees with use of new systems and protocols
• Responsible for employee related HR functions
• Created member-oriented marketing content such as monthly newsletters, email promotions and special events
• Managed over 2,000 member accounts in regards to enrollment, monthly dues, recurring services and cancellations
• Increased overall Club revenue and payments while reducing outstanding balances

La Jolla, CA

• Liaison between Central Operations, Alumni, and entities across UC San Diego, with critical demand for confidentiality and handling sensitive department information, including student records
• Drafted briefings and reports, coordinated and managed calendars for senior university officials
• Entered, tracked and processed expenses
• Planned and executed Career Center events such as on-campus interviews, seminars, and workshops
• Demonstrated a strong ability to assess workload, organize and prioritize work to meet deadlines with efficiency and accuracy in a dynamic UC environment

San Luis Obispo, California Area

• Managed the Cal Poly Admissions database of all students, parents and prospective applicants with over 48,000 undergraduate applications received annually
• Represented Cal Poly with utmost professionalism to internal and external stakeholders in a fast-paced, deadline-driven environment
• Assisted Recruitment Advisors with campus tours, promotional events, and answering applicant questions

Westlake Village, CA

Interned for the international manufacturer and supplier of medical instruments. Assisted office personnel including the President and Vice President with organization of projects and tradeshows, website creation, scheduling, data entry, and general office tasks.

Malibu, CA

Assisted the Student Employment Office with day-to-day tasks including answering phones, filing, organizing student events, and creating brochures and pamphlets. Organizational goal to place undergraduate students in either on-campus or local jobs.