Technical Service Manager
Current
Nov 2012 - Present
AeroLeads people directory · profile
Jennifer Hendel Email & Phone Number
Technical Service Manager
at
Aslan Computer Systems
1 work email found
@aslan.ab.ca
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Service Manager
Location
Edmonton, Alberta, Canada
Company size
Who is Jennifer Hendel? Overview
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Quick answer
Jennifer Hendel is listed as Technical Service Manager at Aslan Computer Systems, a with 15 employees, based in Edmonton, Alberta, Canada. AeroLeads shows a work email signal at aslan.ab.ca and a matched LinkedIn profile for Jennifer Hendel.
Jennifer Hendel previously worked as Service Manager at Fully Managed and Service Coordinator at Fully Managed. Jennifer Hendel holds Bachelor Of Science, Computing And Information Systems from Athabasca University.
Company email context
Email format at Aslan Computer Systems
This section adds company-level context without repeating Jennifer Hendel's masked contact details.
*@aslan.ab.ca
71% confidence
AeroLeads found 1 current-domain work email signal for Jennifer Hendel. Compare company email patterns before reaching out.
Profile bio
About Jennifer Hendel
I am an experienced IT leader with history of multiple roles involving improving the entire client experience from first contact to resolution and follow-up. My achievements have included implementing ITIL standards in change management, problem and incident processes and continuous service improvement through analyzing methods and practices and finding solutions.
Listed skills include Service Delivery, It Service Management, Citrix, Process Improvement, and 19 others.
Current workplace
Jennifer Hendel's current company
Company context helps verify the profile and gives searchers a useful next step.
Aslan Computer Systems
5 roles
Jennifer Hendel work experience
A career timeline built from the work history available for this profile.
Service Manager
*Implemented ITIL framework within our Network Operations Center which resulted in numerous efficiency gains* Created and defined numerous service delivery standard operating procedures* Participated as part of the technical operations leadership team* Drive success of Managed Service metrics for SLA response and resolution time, averages of resolved hours and logged time, open and closed statistics, as well as metric reporting to all other departments and Directors.* Review and implement solutions for all customer satisfaction surveys. First point of contact for all customer feedback.* Quality assurance of technical resolutions and ticket entry.* Provide continuous service improvement training to all technical and non-technical staff.* Review and approve all change requests, onsite requests, and out-of-scope requests.* Connectwise administration for all work flow rules, process changes, and enhancements.
Jan 2012 - Sep 2012
Service Coordinator
*Manage, organize, review, and determine best skill or resource for ticket handling.* Increase efficiency through scheduling.* Handle client feedback and communications.* Ensure all technical team are properly utilized.
Jan 2011 - Jan 2012
Systems Engineer
*Technical resolution of all incoming requests assigned.* Provide exceptional customer service through listening, understanding, and resolving issues within SLA.* Creating, designing, and documenting standard operating procedures.* Working with all technologies in client environments, including Office 365, SharePoint, Lync, Active Directory, Exchange, Blackberry Enterprise Server, SQL, Terminal Server, Citrix, IIS, Fortinet, Untangle, Sonic Wall, Shoretel, TalkSwitch, Cisco VOIP, Windows Servers 2003-2008, Windows XP, Windows Vista, Windows 7, iPad, iPhone.
Dec 2008 - Jan 2011
Technical Analyst
*Provide technical resolution for client requests on server-based printing solution.* Provide exceptional customer service through listening, understanding, and resolving issues.* Direct liaison with network and system administrators at client locations.* Reporting of all known issues or bugs to the product development team.* Documentation on procedures for resolution.
Jun 2003 - Nov 2008
Team & coworkers
Colleagues at Aslan Computer Systems
Other employees you can reach at aslan.ab.ca. View company contacts for 15 employees →
AB
Arun Benny
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
CA
Cory Alexander
Colleague at Aslan Computer SystemsGreater Edmonton Metropolitan Area, Canada
View →
HS
Harasees Sidhu
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
JF
Jason Fletcher
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
Arun Benny
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
CA
Cory Alexander
Colleague at Aslan Computer SystemsGreater Edmonton Metropolitan Area, Canada
View →
HS
Harasees Sidhu
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
JF
Jason Fletcher
Colleague at Aslan Computer SystemsEdmonton, Alberta, Canada
View →
2 education records
Jennifer Hendel education
Bachelor Of Science, Computing And Information Systems
Diploma, Business With Major In Management Studies
Grant Macewan Community College
FAQ
Frequently asked questions about Jennifer Hendel
Quick answers generated from the profile data available on this page.
What company does Jennifer Hendel work for?
Jennifer Hendel works for Aslan Computer Systems.
What is Jennifer Hendel's role at Aslan Computer Systems?
Jennifer Hendel is listed as Technical Service Manager at Aslan Computer Systems.
What is Jennifer Hendel's email address?
AeroLeads has found 1 work email signal at @aslan.ab.ca for Jennifer Hendel at Aslan Computer Systems.
Where is Jennifer Hendel based?
Jennifer Hendel is based in Edmonton, Alberta, Canada while working with Aslan Computer Systems.
What companies has Jennifer Hendel worked for?
Jennifer Hendel has worked for Aslan Computer Systems, Fully Managed, Hit Business Solutions, and Uniprint.
Who are Jennifer Hendel's colleagues at Aslan Computer Systems?
Jennifer Hendel's colleagues at Aslan Computer Systems include Arun Benny, Cory Alexander, Harasees Sidhu, and Jason Fletcher.
How can I contact Jennifer Hendel?
You can use AeroLeads to view verified contact signals for Jennifer Hendel at Aslan Computer Systems, including work email, phone, and LinkedIn data when available.
What schools did Jennifer Hendel attend?
Jennifer Hendel holds Bachelor Of Science, Computing And Information Systems from Athabasca University.
What skills is Jennifer Hendel known for?
Jennifer Hendel is listed with skills including Service Delivery, It Service Management, Citrix, Process Improvement, Itil V3 Foundations Certified, Problem Solving, Technical Documentation, and Connectwise.
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