Jennifer Hess Email and Phone Number

Responsible for client growth, delivery of care and service clients and families and ensuring compliance with internal and external standards of practices. Promoting through participation in local healthcare and business committees. Supporting employees to ensure clients needs and being managed and that there is compliance

Executive Director/Marketing Director Nov 2013 – Jan 2017Barrhaven Retirement Community – Revera Barrhaven, ONOversaw day-to-day operations and performance of 106-suite property, revenues (sales & marketing - new prospects, initiatives with external business partners) cost control (Wellness, Food & Beverage, Activities/Recreation, Administration, Housekeeping, Reception, Capital Planning/Renovations/Maintenance) human resources, training, implementation of all in-service programs, guidelines, policies and procedures that met RHRA standards.Managed the daily budget and the capital budget for the community from an overall budget of $450M financial management including reviewing monthly financial statements, developing action plans and participating in annual budget preparationSupervised up to 84 employees and coordinated education sessions in accordance with ORCA and RHRACoordinated and managed all marketing/sales to maintain increased occupancyEnsured resident satisfaction; attend to the general inquiries from residents and families

Led team of 5 reports from a total of 5 staff members in a facility with 140 suitesManaged the overall advertising budget of $1mParticipated in the General Manager mentorship roleMaintained a 98% occupancy rate In charge of the preventative maintenance program for the buildingHosted staff and resident training seminars, in relation to the RHRA.Organized open houses on a quarterly basisToured prospective new residents and their familiesDid weekly and Quarterly Reports to Head Office on the activities in the Marketing DepartmentPrepared and presented an offsite promotion with local senior groups, hospitals, senior fairs, etc.