Jennifer St. James Email & Phone Number

Washington Dc-Baltimore Area

Contracted to HHS as a Sr. Project Manager planning all aspects of department site moves and rightsizing projects.

United States

Radio Cobra Detroit is the Best Radio Not on the Radio.https://radiocobradetroit.com

Detroit, Michigan, United States

• Broadcast and Studio Engineer- Perform freelance work for clients with all aspects of designing and building broadcast production studios. Project management of studio construction and design including studio furniture, installation/repair and maintenance of broadcast equipment, management of audio automation systems and software, installation and configuration of editing and production software, sound/acoustics engineering, analog/digital audio signal routing, 12-24 gauge cabling, wiring and soldering connectors, Telco connection and termination.• IT Professional Services- Conduct spyware/malware removal/system optimization, laptop and desktop hardware repair technician, troubleshooting/repair of computer peripherals, structured cabling and network wiring and signal termination, configure wireless routers and access points, network administration and software support, Cisco Routers and Switches.

Remote

Washington D.C. Metro Area

HHS Contract● Responsible for managing regional desktop support operations and 50 staff members.● Work with program management inside contract to provide reporting and metrics to customer.● Managing ticket queues and handling customer escalations.● Responsible for scheduling and staffing desktop technicians to meet contract requirements.● Working closely with project teams to deploy UC phones and coordinate office moves.

Rockville, Md

NIMH- Conference Room Project, UCC Project, Desktop Refresh Project, Mac Technician, Windows/DELL Technician● Project technical lead responsible for rolling out a 1000 Polycom UCC phones as well as imaging and deploying new DELL and Macbook laptops as well as upgrading users to Windows 10.● Sr. Windows and Apple system administrator for break/fix issues on Windows laptops, Apple and iOS devices.● Responsible for maintaining asset management and inventory control with property team.● Perform a 90% satisfaction rate with customers and SLA agreements.● Work directly with ISSO team to ensure that systems and software were compliant with guidelines.

Washington D.C. Metro Area

• Demonstrate solid analytical, customer service and communication skills to resolve complex client issues.• Implement and maintain system, application, storage, security and network configurations.• Perform troubleshooting on mobile devices, Microsoft Windows, virtual, and Mac environments.• Manage Active Directory, Exchange and hosted e-mail applications as well as group policy updates.• Handle difficult client complaints using verbal and written communication skills.• Execute tasks that are assigned by the clients, continue to see the issue through to closure using ticketing system.• Adapt to the different customer sites and multi-task in diverse technology environments and platforms.• Prioritize responsibilities and works daily with clients to communicate and resolve the tasks at hand.

Arlington, Va

• Provided network and desktop support for the Department of Defense handling 200 end users.• Worked under pressure and closed SLA deadlines with a 95% on-time rate.• Administered on-going training and support of new software and products to end users.• Configured wireless modem requests and facilitated support with cellular vendors. • Participated in a team collaboration performing the implementation and system rollout in a call center environment.

Washington D.C. Metro Area

• Maintained incident management ticketing system requests to ensure on-time resolution of incidents.• Performed configuration and troubleshooting on VOIP video conferencing system.• Handled Windows desktop/server hardware and software issues with desktops, laptops, and wireless devices.

• Responsible for planning, coordinating and executing the technical and business aspects for a viral and interactive live internet radio broadcast event. Coordinating and facilitating meetings with stakeholders and partners as well as providing key administrative support by relaying communication initiatives and direction from management. Responsible for the direction of web hosting and managing implementation of the web site design, promotion/social media outreach, and communication with listeners on Facebook and Twitter, arranging and designing the infrastructure of the remote broadcast, which includes audio/video setup and production of all live and pre-recorded radio content.

• Detroit Radio Information Service- Ran technical aspects of live show elements, edited show content and produced PSA’s and ID’s in Adobe Audition, interacted with volunteers, performed as an on-air reader, community outreach, listener surveys and deployment of equipment.

• WJR-AM- Managed live and pre-recorded weekend broadcasts, edited show content with ProTools, interacted with show hosts and producers, and provided a quality broadcast mix, recorded transmitter readings and documenting EAS tests and alerts to FCC guidelines.

• WYCD-FM/HD 1, 2 & 3- Site supervisor and special project management. Installed, maintained and repaired electronic equipment and cables, computer workstations and servers. Successfully designed, planned and built 6 broadcast studios and production rooms. Engineered major remote broadcasts for station’s concert and promotional events. Maintained Analog/digital data and signals, T1 and Telco paths in rack, studio and telephone wiring closets as well as structured cabling for both the studio and transmitter site, EQ circuits, phone and ISDN lines. Managed and updated Avaya and Nortel office phone systems. Provided 24X7 on-call support to broadcast equipment and users. Maintained AudioVault broadcast automation network, Windows XP and 2003 Server environment, provided continuous training/support in software and mainframe applications. Delivered desk side technical support to local office.

• WMUZ/WEXL/WRDT AM/FM/HD - Local and remote transmitter site maintenance, maintained broadcast equipment for 3 on-air studios and 6 production rooms, routed Telco and audio signal paths and all network and audio structured cabling for studio and transmitter, TCP/IP, Switches, Routers and subnets. Configured wireless settings, installed and maintained servers and computers with Windows 2000, XP, Vista platforms and other software and drivers, Cisco Routers, switches and other devices on network. Provided hardware and software security support as well as doing repair and maintenance of operating systems.

• Interpreted schematics, prepared reports and extracted data in AS400 system. • Collaborated with various departments and senior management on report analysis and business metrics.• Provided executive level support to management and senior analysts.• Analyzed, prepared and submitted various data related to forecasting projects.• Delivered reporting metrics with accuracy and efficiency.• Worked in a matrix work environment where collaborative efforts built better working relationships with customers..

• Provided support and incident management in a collaborative group environment. • Responsible for targeting change and configuration management on customer assets.• Insured all project management and ITIL standards of documentation for customer accounts.• Created, processed and recorded HP Service Desk ticket requests for customer data records.

• Contracted to Chrysler Corporation- Maintained ongoing executive support to department manager and group, provided continuous training/support in software and mainframe applications as well as desk-side support.

• Contracted to Pepsi, K-Mart National Sales Team- Built master database, manipulated excel spreadsheets using pivot tables and formulas using MS Office applications and worked as a key point of contact between the sales account team, customers to make project deadlines.

• Contracted to General Motors IS&S- Responsible for day-to-day process mapping of company planning systems, maintained flow charts and system diagrams using MS Office applications, interviewed organization system owners for project information and facilitating system planning meetings.

* Provided executive-level support to regional sales director, sales/pre-sales management and account teams.* Analyzed, prepared and submitted forecasting data, prepared tracking and compensation.* Organized area conference calls, maintained calendars, contact lists, correspondence and travel arrangements.* Responsible for office management in department, ordering all office supplies and mail distribution.* Maintained deadlines and multi-tasked to complete work in a timely manner.* Prepared confidential and sensitive data and all HR information for department director and management.* Handled the coordination of multiple conference room schedules and appointments.* Processed and handled all area time sheets, expense reports and travel requests for department employees.* Responsible for catering, conference room and audio-visual arrangements in the local office.* Assisted as a marketing liaison coordinating many local, regional and corporate public customer events.* Compiled organizational charts, reports, e-mails, provided quality word-processing with Microsoft Office.* Prepared sales proposals and other high-quality customer materials for sales team.* Demonstrated a professional demeanor with department, management, customers, vendors and partners.* Responsible for being focal point for all communication in the department.* Connected and trained remote and local users to use network resources and computer software applications. * Delivered desk side technical support to local office, trained and mentored office staff on computer support.

* Managed multiple phone lines, greeted customers and detailed handling of billing and cellular customer service. * Provided executive administrative support for regional and local sales management.* Assisted sales team with proposals.* Tracked expenses and accounts payable issues and managed payroll functions.

* Hosted various weekend air shifts * Responsible for full /part-time on-air shows and produced spots through writing, voice work and special effects.* Promoted area businesses as talent at live remote broadcasts, held contests and interacted with listeners. . * Trained new staff to operate studio and production room equipment. * Participated in various community and charity promotional events. * Loaded songs & voice tracks into computer system.* Handled voiceover production duties and dubbing of spots for broadcast.

* Hosted various on-air shifts and produced bi-weekly concert & events calendar.* Assisted music director in labeling, filing CD's as well as communicating with record companies for promotional material.* Responsible for organizing benefit record & CD sales as well as on and off-campus fundraising, concerts and other community events.* Participated in various community & charity fundraising events for the station.

* Responsible for preparing and delivering news broadcasts for morning show.* Hosted various weekend air shifts.* Handled voiceover production duties and dubbing of spots for broadcast.* Participated in various community and charity promotional events.

* Hosted various weekend air shifts * Responsible for full /part-time on-air shows and produced spots through writing, voice work and special effects.* Promoted area businesses as talent at live remote broadcasts, held contests and interacted with listeners. .

* Answered contest phones and mailed listener prizes.* Attended various promotional concert and listener events as well as maintained promotional vehicles.* Conducted research marketing polling area listeners about radio preferences.

Master Of Science - Ms, Management Information Systems, 3.95

Bachelor’S Of Science, Computer And Information Systems Security/Information Assurance, 3.77

Graduated May, 2018

Associate’S Degree- Applied Science, Mcse, Computer Networking, Pc Repair, 3.73

Magna cum Laude

Liberal Arts

Broadcast Arts Certificate, Radio And Television Broadcasting Rtv-10-89