● Establish and direct the strategic and tactical goals for the firm’s technology infrastructure and 250+ users. Develop and manage the IT budget. ● Closely collaborate with CEO, SVPs, PMs and end-users to develop and implement cost-effective technology solutions that meet contract and security requirements. ● Establish IT policies and procedures, including Disaster Recovery and Cybersecurity, minimizing risk to the business.● Maintain vital technology road-map by directing the design, development, and maintenance of systems and programs to meet the strategic needs of the business.● Oversee the deployment, monitoring, maintenance, development, upgrade, and support of all IT and telecommunications systems.● Ensure the IT Infrastructure adheres to contract security requirements.

● Merged IT systems of acquired company. Analyzed existing systems, uncovering extremely unstable infrastructure. Updated server infrastructure at 3 branch offices, migrated user and computer objects into one domain, eliminated redundant systems and software, managed the merger of Deltek GCS Premier, disposed of duplicate IT assets, and created a contingency plan in the event aging systems failed during merger. Built a redundant IT infrastructure so that Active Directory (AD) and file servers were replicated between 4 offices.● Built a 3000 sq ft, 16 agent call center from scratch within an aggressive sixty day schedule. Moved and expanded call center in 2006 to new 5000 sq ft location to support two highly complex contracts, 38 agents, and one supervisor. ● Established inaugural corporate help desk services, ticketing system, and IT asset tracking system.● Managed a small staff and a Managed Service Provider (Rackspace) as well as an IT budget of $500K. ● Implemented and managed telecom and internet services for three branch offices.● Designed and managed renovation for two 10,000 sq ft office suites to including drawing floor, ceiling, and fire alarm plans; pulling building; procuring cubicle system, and managing contractors. Completed projects within schedule and budget.● Purchased and configured several servers to host Exchange Server 2003, Deltek GCS Premier and Time and Expense, MSSQL 2005, Veritas/Symantec Backup Exec, and Call Center MIS software.● Responded to network-wide DoD vulnerability scans. Delivered POA&M to contractor monthly.● Implemented disk imaging in order standardize and build end-user laptops and workstations.

● Provided Windows server and telecom support as well as end-user support for 100 users.● Implemented backup and antivirus solutions.

● Administered a mixed environment of Windows, Apple, and Sun workstations and servers, and provided end user support for 50 users. ● Provided Windows 2000 installation/configuration management for AD, file, and print services.● Upgraded server environment from Windows NT to Windows 2000 for offices in Argentina and Chile.● Administered corporate email system for 1000+ users across several countries.● Administered corporate backup solution using Veritas to ensure business continuity.