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I am a highly adaptable and dedicated professional with a focus on project-managing, project implementation, and leading teams within ever-changing, fast-paced environments. My peers and leadership team respect me as a reliable, go-to individual that delivers solutions quickly while paying close attention to detail. I am adept at communicating across various levels of leadership as well as with technical and business audiences. My strong problem-solving and critical thinking skills allow me to address process gaps to improve user and customer experiences. My experience in the telecommunications and software industries has taught me to work quickly, multi-task, and produce results!Core competencies include:- Process Improvement- Business Impact Analysis- Process Development- Problem Solving- Critical Thinking- Communications & Content Management- Technical Writing- Business Writing- Team Leadership- Operational Support
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Project ManagerApothesource, Inc.Atlanta, Ga, Us
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Senior Scrum Master (Csm)Booz Allen Hamilton Oct 2018 - PresentAtlanta Metropolitan AreaCoach 3 development teams on Agile frameworks and practices, guiding team members in their delivery of quality software and driving them towards continual improvement. Provide servant leadership by shielding teams from distractions, removing impediments, and raising concerns or potential risks as appropriate. Facilitate scrum ceremonies, including Sprint/PI Planning, Retrospective, Daily Stand-Up, and Backlog Grooming.Partner with Product Owner to track backlog in Jira, ensuring team remains focused on the right priorities.Compile metrics and burndown chart to measure project performance and identify opportunities for improvement. -
Product OwnerBooz Allen Hamilton May 2017 - Oct 2018Charleston, South CarolinaSupported and guided software development scrum teams in Agile environment, translating business needs into functional requirements, validating delivered solutions met business intent. Composed user stories to capture work to be completed along with expected business value. Served as liaison between developers and client. Closely partnered with client and development teams to ensure understanding of items in product backlog and prioritization of desired features.Presented product demonstrations of new functionality to internal teams and end-users.Compiled and edited requirements documentation, using requirements tracking tool for traceability.
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SabbaticalN/A Jul 2016 - May 2017Took personal time to focus on relocating from Denver, CO to Charleston, SC
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Senior Business AnalystSprint Feb 2006 - Jun 2016Englewood, CoRepresented Credit Operations contact centers as documentation expert and consultant for all projects, business processes, and system changes impacting 400+ employees. Developed and managed department’s policy and process documentation. Analyzed impacts of project launches and credit strategy changes to create simple process workflows and step-by-step user guides, maximizing agent efficiency and consistency. Created requirements and test cases for software development launches on behalf of Credit Operations. Recognized with 2015 Sprint Pinnacle Club Award for outstanding efforts by managing implementation of critical new credit portal user interface, impacting 600+ users across multiple organizations and ensuring high volume of credit applications continue processing without disrupting customer operations or sales processes.Received Senior Vice President’s “Be the Reason” award for managing department’s implementation activities for over 300 users of company-wide launch of new customer management and billing platform. -
Operations ManagerSprint Nov 2003 - Feb 2006Englewood, CoDirectly managed 6 front-line supervisors in call center of 200+ employees, handling inbound calls and back-end support for all sales channels. Tracked progress of departmental metrics including service level, call abandonment rate, average speed of answer, hold time, and quality assurance. Hired, developed, and coached direct reports.
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Senior Project SpecialistSprint/Nextel Jun 2002 - Nov 2003Englewood, CoSelected for newly created position to serve as subject matter expert and project coordinator for functions and processes within Nextel Special Initiatives. Analyzed existing and new processes to improve efficiency and departmental value. Provided process change recommendations to senior management.
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Operations SupervisorSprint/Nextel Apr 2000 - Jun 2002Englewood, CoManaged 15+ employees, focusing on hiring, coaching, career development, motivating, and enforcing HR policies. Prepared monthly and weekly team activity reports, providing guidance to improve productivity and quality of employee work. Handled customer and dealer escalations. Managed work queues and service levels.
Jennifer Holliday Skills
Jennifer Holliday Education Details
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Public Relations
Frequently Asked Questions about Jennifer Holliday
What company does Jennifer Holliday work for?
Jennifer Holliday works for Apothesource, Inc.
What is Jennifer Holliday's role at the current company?
Jennifer Holliday's current role is Project Manager.
What is Jennifer Holliday's email address?
Jennifer Holliday's email address is je****@****int.com
What is Jennifer Holliday's direct phone number?
Jennifer Holliday's direct phone number is +130321*****
What schools did Jennifer Holliday attend?
Jennifer Holliday attended The University Of Georgia.
What skills is Jennifer Holliday known for?
Jennifer Holliday has skills like Telecommunications, Call Centers, Process Improvement, Team Leadership, Business Analysis, Program Management, Cross Functional Team Leadership, Project Management, Management, Wireless, Business Process Improvement, Customer Satisfaction.
Who are Jennifer Holliday's colleagues?
Jennifer Holliday's colleagues are Sean Osborne Ii, Mark Glynn, Mitchell Thompson, Diba Sikder, Csm, Kathleen Monahan, Sung Hwang, Robert Barton.
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Jennifer Holliday
Violence Prevention Intern For The Iowa State University Department Of Health & WellnessGreenfield, Ia -
Jennifer Holliday
Senior Voluntary Benefits Consultant At Mercer Health & Benefits AdministratioDallas County, Ia4mchsi.com, marsh.com, marshpm.com, mercer.com2 +150935XXXXX
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