* Developed and provided guidance for the Operations and HR teams for a remote-first tech startup of 90+ * Strengthened key HR functional areas, including recruitment, employee experience and engagement, performance management, DEI, cross-functional team leadership and development, compensation, and benefits* Cultivated company-wide change management processes for operations and HR initiatives * Collaborated with managers, directors, and executives, serving as an advisor for HR and operational functions, providing strategic and logistical solutions across the organization* Served on the Operations and HR transition team during acquisition of Concentric Sky by Instructure between April and August 2022

* Developed the Operations team, cultivating a collaborative and supportive environment resulting in frequent positive feedback from employees* Directed day-to-day business operations functions, including vendor and contract management, purchasing, building maintenance and security, asset management (including software and hardware), workplace safety, event management, and others* Executed day-to-day HR operations, including talent management, employee experience and engagement, performance management, benefits and compensation, and others* Energized operational and HR support processes for all employees by prioritizing customer service, and utilization of clear and consistent communication, effective use of technology, and agile project management* Collaborated with HR, operations, IT, Accounting, and leadership teams to devise and execute continuous improvement processes for key HR and Operational functional areas* Established strategic partnerships with managers, directors, and executives, providing guidance, support, and collaboratively crafting solutions for a variety of HR and Operational challenges* Implemented 20+ hours of Diversity, Equity, and Inclusion training, enabling the first DEI task force at the organization

* Spearheaded up to 10 concurrent custom software development projects using agile and waterfall project methodologies with budgets up to $550k and cross-functional teams with up to 12 members* Established project management best practices, including SOPs, tooling, and resource management

* Managed team of 8 technical client managers, handling advanced technical support, custom implementation, data migration, and other technical service projects, as well as documentation and training for a data management software suite* Collaborated with leadership and other teams to create SOPs, evaluate and improve best practices, and enhance service offerings

* Oversaw 30+ client accounts, providing advanced technical support for implementation of data management software, as well as technical services projects, training, and escalation support * Co-founded and managed an annual Environmental Data Management user conference

* Cultivated team of 5 technical support providers for remote-first data management software startup* Developed and improved workflows, processes, and best practices for technical support, training, and client services* Managed up to 15 client accounts, providing technical support for implementation, custom data services projects, training, and escalation support

*Trained and managed 2-4 member support team, handling technical support, documentation, QA, and training for environmental data management software suite with 1k+ user base*Designed, coordinated, and conducted 1-3 day in person training courses for up to 15 users