• Initiated the incorporation of a second 3rd party logistics provider (3PL), assuming comprehensive ownership of system integration, quality assurance testing, product configuration, and inventory loading.• Performed inventory analysis, identified, and reconciled variances and maintained a shrink rate under 1%.• Analyzed operational data and established KPIs to identify areas for improvement and implement effective solutions.• Created and formalized a range of standard operating procedures, encompassing QA retains, QA product review, SKU configuration, and BOM management, resulting in a well-structured operational framework.• Recognized deficiencies in the order management system's functionality and subsequently executed the adoption of a cloud-based ERP system to serve as a more effective replacement.• Directed strategic inventory transfer operations between two 3PLs and contract manufacturers

Executed Supply Chain activities including inventory management, purchasing, planning, change control and daily operations for a skincare company that provides professional products and effective skincare solutions in over 60 countries worldwide.• Created strategic sourcing and project plans and managed programs including new product launches, holiday campaigns and special promotions.• Analyzed sales trends, sales forecasts, and on-hand inventory with monthly demand plans to maintain product inventory for omni-channel distribution.• Negotiated pricing and shipping optimization to reduce costs up to 20%.• Analyzed sales trends, sales forecasts, and on-hand inventory with monthly demand plans to maintain product inventory for omni-channel distribution.• Executed and managed internal change control process

• Analyzed demand plans to create production orders for packaging components and finished products.• Interfaced with external partners, vendors and suppliers to ensure timely delivery of product and communication of delivery dates.• Coordinated with Quality, Marketing, Sales, Warehouse and Finance teams to execute new product launches and adapt production plans to meet changing sales and inventory requirements with minimal obsolescence. • Ensured inventory levels in SAP B1 were accurate by identifying, researching, analyzing, and resolving discrepancies.• Supported the month end close process by completing various inventory reports and analyses• Evaluated logistics, shipping and fulfillment partners performance, identify root cause and find resolution to issues.• Created documentation around fulfillment procedures, SOP's and KPI reporting to drive improvements.

• Collaborated with domestic and international sales teams to forecast customer demand.• Created demand plans that generated orders for packaging components and finished product.• Interfaces with external partners, vendors and laboratories to ensure timely delivery of product and communication of delivery dates.• Interface with Quality, Marketing, Sales, Warehouse and Finance teams to coordinate to product line and adapt production plans to meet changing sales and inventory requirements with minimal obsolescence. • Perform business operations of e-commerce fulfillment including Amazon.com orders reviewing open orders and collaborating with warehouse team to get orders fulfilled and maintain high operation performance rating.• Ensure inventory levels in SAP are accurate by identifying, researching, analyzing, and resolving discrepancies.• Support the month end close process by completing various inventory reports and analyses.• Evaluate logistics, shipping and fulfillment partners performance, identify root cause and find resolution.• Create documentation around fulfillment procedures, standing operating procedures and KPI reporting to drive improvements.

Deployed new marketing, technology, and client service processes for Regional Accounts and Sales Managers to inspire consumer loyalty for the beauty publication that redefines trends.• Overhauled the national advertiser distribution list and reduced waste by 15%• Digitized client onboarding with DocuSign which increased efficiency by 20%• Created bi-monthly consumer targeted email in Salesforce Marketing Cloud to promote advertisers which increased the renewal rate by 10% and new business by 5%.• Created daily site content email utilizing Adobe Photoshop and Dreamweaver to drive traffic.• Redesigned deliverables ordering and shipping processes to reduce costs by 10% .

Managed day-to-day operations of startup beauty product subscription service that utilized a proprietary algorithm to match customers to a beauty product.• Designed efficient order and fulfillment processes allowing orders to process and ship the same day.• Analyzed data utilizing Microsoft Excel to find inventory gaps and forecast future needs.• Created and analyzed KPI dashboard to track metrics and reporting for executive team.• Collaborated with UI/UX team to develop cloud-based web portal for clients. • Managed supplier accounts and grew them by 50%.• Collaborated on product rating system that increased customer feedback by 25%.• Minimized customer churn by 5% with re-marketing emails.• Decreased customer wait time by 30% by establishing Zendesk as customer service tool.• Enabled shipping address updates which reduced lost shipments by 15%• Using Google AdWords and Facebook created campaigns and established a social media KPI metrics to determine the ROI of efforts.• Implemented email campaigns in Salesforce using A/B testing of subject lines, content, images and offers which drove higher open and click-through rates.• Created presentations in PowerPoint utilizing KPI data in Excel for executive team.

Modernized the warehouse operations systems and equipment of a struggling-to-compete textbook business with new IT infrastructure, accounting processes, and shipping and inventory. • Led technology upgrade by rolling out database administration software, cabling installation, and selecting solutions for crucial company applications, website, and email.• Created business processes for management to automate tasks and increase efficiency. • Reduced excess shipping costs by 10%. • Managed Amazon vendor portal and reduced payment discrepancies resulting in 5% increase in revenue. • Facilitated communication between company warehouse and customer service department to remedy shipment issues, streamline orders and manage inventory.

Coordinated and scheduled surgical procedures, handled all aspects of pre-and post-operative processes, conducted direct sales conversations with patients, and created marketing materials.• Performed physician credentialing for insurance carriers and hospitals, verified patient benefits, and obtained pre-certifications.• Grew cosmetic procedure sales, such as Breast Augmentation and Tummy Tucks, by 25%.• Doubled the number of prospective patients through proactive marketing campaigns.• Increased total patient base by 40%.

Co-launched beauty studio providing makeup, waxing, and facial services to upscale brides to-be. Directed day-to-day operations, supervised 8 artists, and coordinated client appointments.• Developed systems and processes to efficiently coordinate and tracked all production and post-production work, from shooting schedules, to editing needs to client invoicing.• Tripled staff in first 6 months; created employee manual and new hire orientation program.• Doubled client bookings in year one; booked solid every weekend during wedding season.• Generated annual profits for 4 successive years during the recession. • Expanded menu of services from makeup to include waxing and facial services.• Provided makeup consultations and applications for weddings, photo shoots, and events.

Oversaw daily laboratory initiatives, led scientific research projects, and supervised laboratory staff.• Developed, standardized, evaluated procedures and techniques for tests used in the analysis of specimens.• Performed research on Parkinson’s disease and drug addiction. • Trained and directed staff of 6 research associates and graduate students.• Quantified experimental data and prepared presentations. Managed grant accounts, stocked laboratory and performed experiments.• Created presentations on experiments and data presented findings at Society for Neuroscience.

I created and lead curriculum for Estuary Chesapeake, the summer program for grade school students. The program highlighted animal life in the Chesapeake Bay and conservation of the watershed. I was responsible for generating the program materials and updating the program's website and then leading the program. The program featured seining and identifying fish and invertebrate species, catching blue crabs and discussing their biology and reproduction, oysters and their role in the ecosystem and natural flora and fauna and their roles in the watershed. It was my first introduction to content creation, project management and facility operations. I also had the opportunity to go behind the scenes at several of the Smithsonian museums and see the day-to-day operations and preservation of the exhibits. The end of the program culminated in a presentation to the entire staff and interns.