Driving Strategic Projects in Loan Origination & Servicing, Risk, Loss Mitigation, Commercial and Insurance to support Riders and Dealers.

Provide and deliver monthly executive communication on budget balance respective to month, annual and total project balance including 200 team members and 20+ vendors.Building and growing vendor relationships for continuous process improvements with contracts and payables.

Program and Project Management- Responsible for escalation, mitigation and full end to end program management including product marketing. financing and project management. Working with stakeholders to determine market driven training is developed and available for Midmarket technology portfolio in line with new product introduction and updates. Partnered with Business Development to drive sales. Closed 6 month product escalation with $2M training response to enable product market re-entry.Provide financial metrics and analysis including actuals against forecast.Provide all marketing activities for internal and external audiences for project activities.Vendor Management- Manage 3rd party with multiple vendors. Create RPFs, manage SOWs and budget reconciliation. Work with Global Sourcing to ensure vendor balance, rate/contract negotiation and compliance.

Drove cross organization alignment, processes and deliverables for solution based training. Coordinated with Operations, Delivery, Development, Marketing to identify requirements, manage timelines, drive communication and resolve escalations.Promoted new learning environment with targeted marketing activities.Agile, Scrum, Waterfall, Change Management

Led procurement activities for development organization managing $7.3M third party budget. Monitored, tracked and reported on operational and capital forecasts and expenses. Negotiated contracts secured purchase order approval and reconciled billing.Streamlined financial and vendor process flows reducing costs and cycle time. Managed technical assessment localization project encompassing more than 100 tests, 9 languages, 25 translators, 30 reviewers and 4 vendors.Collaborated with team to gather and implement best practices as Avaya acquired Nortel.

Managed end to end instructor led and self-paced training products/services for global audience Coordinated activities with delivery, development, scheduling and product house/R&D organizations with reporting functions to executive leadership for status, escalations and resolution strategies.Responsible for equipment procurement and financing from BUs.

-Developed curricula for Enterprise application products.-Wrote technical courseware, assessments and exams for Meridian I switch applications including ACD, Norstar, Meridian Max and Symposium Call Center Server using ADDIE and other instructional design methodologies.-Launched initial courseware on Symposium Web Client.-Provided voice over talent for self paced training. -Transitioned instructor led training to self paced using many software programs and hosting platforms.-Established strong, collaborative relationships with delivery partners yielding effective instructional collateral and also condensing instructor ramp on new releases.

Delivered technical instruction on Enterprise call center products and applications with consistent high ratings from customers. Provided SME input on course development.