I founded a unique e-commerce brand that showcases artisan made jewelry and accessories that were discovered during my global travel adventures. This online boutique allows artisans access to a global audience to share their unique handicrafts, while helping to preserve artistic tradition and empower individuals and communities to live better lives through sustained support.The hard to find jewels featured in the shop are curated from over 19 countries and 35 artisans. They are… Show more I founded a unique e-commerce brand that showcases artisan made jewelry and accessories that were discovered during my global travel adventures. This online boutique allows artisans access to a global audience to share their unique handicrafts, while helping to preserve artistic tradition and empower individuals and communities to live better lives through sustained support.The hard to find jewels featured in the shop are curated from over 19 countries and 35 artisans. They are thoughtfully selected to delight customers with their beauty and rarity. At JJ Caprices we strive to connect buyers to the pieces by sharing stories of the wearable arts' creation, the history of its handicraft tradition or its artisan story. We delight in celebrating exquisite talent and art, and supporting the artisans and designers who create them.EXPERIENCE:• Launched a startup e-commerce brand.• Culturally and physically navigated the globe to find the best artisans.• Powered 20% year-over-year growth through strategic, cost-effective and creative marketing plans that drove customer growth, loyalty and conversion.• Cultivated devoted customer relationships and loyalty by delivering unmatched customer service, creating unique and engaging social media content, loyalty programs, and strategic SEO implementation.• Constantly distilled complex problems into solutions to improve customer experience and increase sales. resulting in consistent 2%+ online sales conversion (above industry standard).• Trained, managed and motivated a diverse team of local and off-shore employees, fostering a productive and efficient work environment.• Leveraged language skills and cultural and relationship acumen to negotiate contracts and build enduring partnerships with designers and artisans. Show less

Delivered compelling face-to-face sales presentations to prospective members consistently achieving successful one-time closings.• Demonstrated exceptional sales acumen and negotiating skills, met and surpassed individual sales goals, contributing to overall team success.• Converted over 60% of in-person presentations to new clients and added 25% increase to sales revenue annually even on a part time basis.

Consultant 1999 - 2004Accenture Consulting Services Customer Communications Project Team Lead for Fortune 100 Client, Bank of America• Managed and successfully executed 20 customer communications for a large scale financial services project. All communications were created without errors and completed prior to project deadlines. Communications were received by… Show more Consultant 1999 - 2004Accenture Consulting Services Customer Communications Project Team Lead for Fortune 100 Client, Bank of America• Managed and successfully executed 20 customer communications for a large scale financial services project. All communications were created without errors and completed prior to project deadlines. Communications were received by ~15,000 of Client’s customers• Responsible for working with other project teams to actively identify customer impacts that required customer • Defined communication strategy, wrote and edited customer communications that promoted a positive customer experience and clearly communicated customer impact.• Supervised 3 professionals. Met all target dates and stayed within budget requirements.• Rated “outstanding” (the highest rating) for quickly coming up to speed on the required new skill set and industry knowledge.Operations Production Support Team Lead for Fortune 100 Client, American Express • Responsible for the 24/7 availability of a Customer Relationship Management (CRM) application used by 1200 customer service representatives in a financial services call center.• Supervised team of 5 professionals (offshore and onshore resources). Managed workload and 24-hour support schedule of all team members.• Utilized excellent problem solving and analytical skills to identify root cause of application downtime to restore availability as well as implemented long term resolutions to reoccurring issues. Increased overall application availability from 83% to 97% and significantly increased customer service representatives’ satisfaction when using the application.• Maintained excellent relationship with client partners. Continually received positive client feedback.• Recognized during role for leadership and mentoring abilities and was awarded the first project leadership award. Show less