Jennifer Jendrusch Email and Phone Number

• Facilitates COE standup reviews and track the progress of Jira tickets ​ • Monitors/Manages Service Request, Tool Slack Channels, and COE Mailbox for work intake​ • Collaborate and participate in backlog grooming​ • Coaches team on agile practices (COE sizing, progress reporting, team ceremonies)​ • Estimates, plans, and manages tasks and report on progress​ • Set up standard work plan template for releases and tracks progress ​ • Project Lead for Clockify tool ​

Responsible for facilitating the processes for analyzing value, evaluating risk, prioritizing, and onboarding new project requests to ensure alignment with organizational strategy.

Responsible for developing and executing the strategic vision to drive growth in the Digital Solutions products and services division. Work closely with Product Managers, Customers, Business Partners, and Senior Leadership to maintain and execute the vision and lead product teams to delivery while managing the Product Development Process (PDP).● Own and manage the PDP from ideation through launch following strict stage-gate release processes● Responsible for monitoring and tracking the key deliverables in each stage of the PDP process ● Collaborate with Product Managers to support the development of required documentation, deliverables, and coordinate project activities● Monitor and report process activity to ensure adherence to process guidelines ● Manage task assignments and work activities as an outcome of daily standup meetings, communicate next steps and follow up on completion status ● Define, own, and manage the time tracking process for internal and external resources

Support the PMO/CTO by ensuring projects and programs meet performance metrics, are adequately planned for, and are strategically aligned with company objectives. Develop and maintain productive working relationships with cross-functional IT teams, business partners, and vendors to achieve quality results in a cost-effective and timely manner.

Under the supervision of the CIO, supported the PMO by working closely with Project Managers to maintain projections of staff workload, approved timesheets, tracked training, and communicated upcoming events. Coordinated project schedules, resources, and information throughout the life cycle of a project to ensure all projects are completed on time and met high quality standards.

Supported world-wide field personnel by managing the incident reporting process for identifying quality and reliability issues. Reported on root cause, corrective actions, and resolutions. Managed monthly safety meetings to ensure practical, cost-effective measures were in place, resulting in zero incidents reported.

Coordinated with and assisted the CIO in all day-to-day business operations, managed the CIO's correspondences, calendar, and schedule, and functioned as liaison and primary contact for internal and external customers. Provided advanced and diverse support to Vice President of Systems to provide synchronized facilitation of day-to-day activities. Served as the first point of contact for company executives, service companies, employees, and outside guests.