Jennifer (Jj) Pattison-Speed Email & Phone Number

British Columbia, Canada

Surrey, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Assist in the management of a portfolio of high-value player accounts including (but not limited to) gameplay issues, purchase / redemption issues, verification issues / changes, player retention as well as day to day customer service• Responsible Social Gameplay interaction including identifying possible issues, bringing forward to RSG Team and suggesting options for players• Manage any escalations regarding account closures, responsible gaming issues, event-related enquiries and… Show more • Assist in the management of a portfolio of high-value player accounts including (but not limited to) gameplay issues, purchase / redemption issues, verification issues / changes, player retention as well as day to day customer service• Responsible Social Gameplay interaction including identifying possible issues, bringing forward to RSG Team and suggesting options for players• Manage any escalations regarding account closures, responsible gaming issues, event-related enquiries and bonus enquiries.• Built and maintained relationships with members of the Marketing, Gaming, Payments, Compliance and RSG teams to ensure most up to date information is obtained and strict rules were followed• Assisted in training new hires on the After Hours Team Show less

Vancouver, Canada Area

• Responsible for tracking consultant budgets and flagging potential cost over runs with senior leadership• Liaised with external consultants and vendors; managing expectations to ensure timelines for deliverables were met • Generated / modified AutoCAD drawings, Project Briefs, Scope of Work and specifications as required • Assisted in the review of technical drawings and schedules (i.e. Hardware schedule, low-voltage plans, RCP drawings, door & window schedules, etc.) •… Show more • Responsible for tracking consultant budgets and flagging potential cost over runs with senior leadership• Liaised with external consultants and vendors; managing expectations to ensure timelines for deliverables were met • Generated / modified AutoCAD drawings, Project Briefs, Scope of Work and specifications as required • Assisted in the review of technical drawings and schedules (i.e. Hardware schedule, low-voltage plans, RCP drawings, door & window schedules, etc.) • Co-ordinated annual Capital Expenditure projects for existing properties• Co-ordinated design meetings and ensured appropriate materials were circulated to all stakeholders • Update and maintain project files and design library – drawings, specifications, site photos and finishes schedules • Update and document changes to the Amica Design Guidelines • Assist and support in the coordination of the turnover process including coordinating deliveries, onsite coordination of furniture and accessories install. • Outsource and supervise general laborers required for the turnover completion, with oversight of adherence to interior design plans (furniture layouts, art placement, etc.) • Process FFE invoices and maintain related budget tracking; specific focus on FFE budget Show less

Richmond, British Columbia

Managed the day-to-day business ensuring operational excellence and customer satisfaction. • Optimized staff performance using tools provided and leading by example• Provided mentor opportunities to staff looking to advance in the company and created succession plans through continuous training and development.• Provided leadership to the team, consistently coaching, and following up to ensure the delivery of the service model standards were provided to each customer.• Created… Show more Managed the day-to-day business ensuring operational excellence and customer satisfaction. • Optimized staff performance using tools provided and leading by example• Provided mentor opportunities to staff looking to advance in the company and created succession plans through continuous training and development.• Provided leadership to the team, consistently coaching, and following up to ensure the delivery of the service model standards were provided to each customer.• Created development plans and conducted annual appraisals for team; supported and coached to improve any performance gaps and conducted ongoing coaching to improve team. • Motivated the team and performance through recognition programs, store contests, customer compliments, etc.• Managed scheduling and followed up on execution of shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.• Developed and lead recruiting and hiring strategy for store, maintaining a complete team.• Established a plan for the execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.• Ensured execution of the customer experience and provided resolution for all customer concerns.• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.• Implemented, communicated, and ensured compliance with all operating procedures including LP, cash and audit, and OH&S processes, policies and procedures.• Prepared and executed annual inventories.• Followed up with the team to complete required training within timeframes. Show less

Surrey, British Columbia

Manage customer relationships by leading and developing a Merchandise team that provided value added experiences for customers. • Supported the customer experience through timely processing and movement of inventory to the sales floor.• Modeled active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities.• Demonstrated and followed up on execution of Mark’s visual compliance standards, store… Show more Manage customer relationships by leading and developing a Merchandise team that provided value added experiences for customers. • Supported the customer experience through timely processing and movement of inventory to the sales floor.• Modeled active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities.• Demonstrated and followed up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.• Promoted company programs including loyalty programs, private-label products, and other seasonal promotions.• Lead in execution of Customer Experience, proactively providing resolution for all customer concerns.• Provided leadership to the team and consistently coached and followed up to ensure the delivery of the service model standards were provided to each customer.• Problem solved, delegated and followed up on tasks assigned to team members. Show less

Coordinated the installation and remediation of infrastructure and temporary elements required for non-competition venues.• Oversaw the temporary overlay and permanent works performed by the contractors, Venue Owner and other stakeholders involved in the 2010 Olympic Family Hotel (OFH) and Vancouver International Airport (YVR). • Performed recurrent site inspections, providing progress reports to the OBS Director, coordinating with them for all ongoing issues related to the OFH and… Show more Coordinated the installation and remediation of infrastructure and temporary elements required for non-competition venues.• Oversaw the temporary overlay and permanent works performed by the contractors, Venue Owner and other stakeholders involved in the 2010 Olympic Family Hotel (OFH) and Vancouver International Airport (YVR). • Performed recurrent site inspections, providing progress reports to the OBS Director, coordinating with them for all ongoing issues related to the OFH and YVR.• Oversaw the fit-out contractor and their site team on their progress of fit-out installations and other relative works, ensuring that accelerated timelines and specifications were met, solving technical issues, providing advice to management, preparing progress reports and provided innovative / cost effective solutions to unforeseen situations.• Developed, executed, and supervised any necessary works outside the standard contractual scope by 3rd party contractors, related to fit-out installations and remediation, ensuring minimal disruption to ongoing building activities and the timely and correct completion and delivery of the works.• Correctly implemented all Health & Safety guidelines, assessing risks and suitability of the construction site. Show less

Facilitated the design and preparation for installation of infrastructure and temporary elements required for non-competition venues.• Took over the fit-out designs for the 2010 Olympic Family Hotel (OFH) and Vancouver International Airport (YVR); correcting and updating designs for each site as required.• Updated the budget for the OFH and YVR by redesigning spaces within to reduce the number of unnecessary elements and providing an updated scope of work.• Coordinated, with the… Show more Facilitated the design and preparation for installation of infrastructure and temporary elements required for non-competition venues.• Took over the fit-out designs for the 2010 Olympic Family Hotel (OFH) and Vancouver International Airport (YVR); correcting and updating designs for each site as required.• Updated the budget for the OFH and YVR by redesigning spaces within to reduce the number of unnecessary elements and providing an updated scope of work.• Coordinated, with the International Olympic Committee (IOC), on the design of their 122nd IOC Session room. Show less

Coordinated multiple projects valued at over 1 million dollars. Facilitated communication between design and implementation teams.• Coordinated major brand initiatives to update existing store base to new company standard by communicating strategy, assigning tasks, preparing and implementing timelines, consolidating and reconciling budgets, following up on deficiencies• Coordinated multiple renovations at once by designing and implementing effective communication tools and templates… Show more Coordinated multiple projects valued at over 1 million dollars. Facilitated communication between design and implementation teams.• Coordinated major brand initiatives to update existing store base to new company standard by communicating strategy, assigning tasks, preparing and implementing timelines, consolidating and reconciling budgets, following up on deficiencies• Coordinated multiple renovations at once by designing and implementing effective communication tools and templates for contractors and internal teams• Coordinated ongoing reviews of vendors and consultants to ensure quality work• Delegated tasks and clarified roles and responsibilities in project weekly forum to eliminate duplication of work for internal team members Show less

Communicated design and construction documents required for prototypes, new stores, renovations and projects to stakeholders. Organized multiple tasks and timelines for team. • Developed and implemented an “Initiatives Process” by creating standard timelines from concept to post mortem, documenting tasks and responsibilities required for key players, documenting procedures required for approvals• Managed annual budget including monthly review and discrepancy review• Introduced new… Show more Communicated design and construction documents required for prototypes, new stores, renovations and projects to stakeholders. Organized multiple tasks and timelines for team. • Developed and implemented an “Initiatives Process” by creating standard timelines from concept to post mortem, documenting tasks and responsibilities required for key players, documenting procedures required for approvals• Managed annual budget including monthly review and discrepancy review• Introduced new finishes into the prototype such as carpet tile in place of rolled goods enabling easier maintenance during minor renovations• Established a new marketing tool for product launches and major sales by sourcing and implementing a complicated exterior graphics program brand wide• Coordinated Architectural and Engineering consultants from creation of construction documents to completion of project for: o Over 30 new stores and major renovations; including preparation of timelines, tracking of invoices and assisting in document review o Quarterly updates of 6 three part prototypes (Base Building, Tenant Improvement and Build to Suit); including preparation of timelines, tracking of invoices and assisting in document review Show less

Corresponded with external consultants to ensure the delivery of working drawings to real estate developers, landlords and contractors as required for new store and renovation programs. Provided internal administration support as needed.• Implemented and maintained a self updating resource library for finishes by connecting with existing vendors and researching new vendors• Tracked changes caused by “Canadianization” of the Best Buy prototype and developed solutions to reduce impact… Show more Corresponded with external consultants to ensure the delivery of working drawings to real estate developers, landlords and contractors as required for new store and renovation programs. Provided internal administration support as needed.• Implemented and maintained a self updating resource library for finishes by connecting with existing vendors and researching new vendors• Tracked changes caused by “Canadianization” of the Best Buy prototype and developed solutions to reduce impact from these changes on customers while remaining under budget Show less

Focused on opportunity to learn administration support role to further my office skills.

Focused on opportunity to learn administration support role to further my office skills.

Provided service and support on the sales floor and at the register to ensure customer satisfaction.

Led a team of associates in outstanding customer service while cultivating strong customer relations and client loyalty. • Maintained consistency and organization in the store to confirm with company policy and standards. • Developed new Business to Business plan with local daycares• Carried out all personnel responsibilities such as scheduling, hiring, disciplinary action and performance reviews

Architectural And Building Sciences/Technology

Civil Drafting & Design

Mechanical Drafting & Design