• Key leadership team member responsible for merging three businesses to unify operational processes and staff• Consolidated data from seven platforms and three business units into a single sales and support system as our company migrated to Salesforce; currently serve as Salesforce Administrator• Monitored performance metrics such as net promoter score surveys to increase customer satisfaction scores.• Key stakeholder in project to combine two software systems and migrate 200 enterprise level customers to new system• Managed team of 9 account managers across three platforms through company’s first price uplift process

• Managed support, implementations and operations to assist company growth of between 50 and 200% annually• Served as company’s primary product manager, providing project management and product guidance on core product that saw more between 6 and 8 major releases annually; managed custom development projects for major customers• Managed core marketing functions including successful launch of annual user group conference.

• Built and managed operations teams that would onboard and support company's growing number of customers and partners.• Worked closely with development team to define enhancements to our platform to meet changing needs of our customers.

• Owned all business operations functions including account management, marketing and customer implementations.

• Managed RFP and implementation of Oracle CRM on Demand• Trained and supported system used by over 3000 users and several business units

• Managed team of marketing specialists in delivering effective marketing materials for both existing customers and prospects • Oversaw annual customer conference including development of educational sessions