- Driving continual improvement of technology, operations and team performance- Business Analysis- Systems Architect - Automation focussed- Project Management for Enhancements- Leadership, mentoring, development- Performance Management- Innovation - Strategic planning - mergers and aquisitions- Crafting company culture

• Contracts Management of all Large Loss and Design and Construct new build jobs• Project Management and cost control of all Large Jobs• Preparation of detailed management reports from daily KPI results through to detailed professional presentations for external Insurance Industry clients• Ability to create, understand and refine scopes of works• Procurement, establishment and ongoing administration of Subcontractors including ensuring all certificates and insurances are up to date, invoices are paid per agreements, and variation management• Preparation of contracts and payment schedules in line with pre defined agreements• Ensuring invoicing occurs on schedule and payments are made accordingly• Contracts, Approvals, Variations, EOTs, Insurances, Certifications• Continual Improvement of systems and procedures to significantly improve business processes• Capacity planning for high and low volumes of work• Human Resources – hiring and redundancy management • Involvement with Estimating/Scoping, Scheduling, Procurement and Accounting • Development of Project Plans, building Gannt charts, document control ensuring all contractors are working from the most recent version• Contracts Manager for $2m Commercial Build on the Sunshine CoastAmbrose Building is the largest insurance repair builder in Queensland, Australia. Originally hired as a Customer Service Officer, I was promoted to State Claims Manager within six months, managing the Customer Service Team. In addition to managing the workload of the team, I manage all large and/or complex repairs, particularly when higher-level contracts management is required (council approvals, certifications, inspections and builders insurances through to completion and handover).

Marketing and Administration Manager for Nambour and Gympie, based in Nambour.• Management of creditor and debtor accounts• Liaise with international suppliers and organise imports of machinery• Stock control and logistics• Business strategising alongside the director • Daily, weekly and monthly reporting• Invoicing and stock allocation• Marketing, including organisation of events and open days• Provide support to the director including events, travel, and diary management• Liaise with accounts, service, sales, and stock departments• Organise weekly departmental meetings, take minutes, and prepare reports

Database Administration• Used extensive knowledge of the construction process, knowledge of Stockland’s Queensland projects, and my strong interpersonal skills to connect with sales leads from the database, qualify their level of interest, and generate interest in the developments, with the ultimate goal of passing on “Hot” leads to the sales team to convert into land sales.• “Cleansing” the database of incorrect information• Generating leads and qualifying contacts Marketing Assistance• Promotion of new developments such as affordable housing packages for first home buyers• Preparing and distributing promotional material• Promoting current campaigns and communicating them to clients who have registered their interestDocument Control• Electronic filing and distribution of information within the office and between sales offices located at projects throughout Queensland• Handling technical documents and approval documents

Contracts Administration• Sale and Purchase Agreements• Listing Agreements• Variation of terms such as extended settlement or reduced deposit• Formal contracts administration training: National Certificate in Real EstateAdministration/Secretarial• Meeting minutes and reporting• Office management • Ad hoc reception and administrationFormatting• Maintenance of standard formatting across all contracts and company documents• Complete re-write and re-format of the Policies and Procedures Manual • Overhaul of the proposal document used by the salespeople to be more succinct, relevant and attractive• I became the go-to person for databases, formatting, and systems for the teamSalesperson:• Marketing including print and online; organising events such as auctions• Running open homes• Provide regular feedback on listings for clients• Proactively maintained and built database

2007-2008; 2010 Contacts Manager• Ran monthly reports tracking salesperson activity and results• Imported all contacts into the new system• Ensured on-going security of information to each salesperson• Assigned contacts to new salespeople joining the business• Weekly synchronisation of contacts database with accounts databaseAdministration/Office Support• Purchase order administration• Monthly stocktakes• Data entry for sales and service jobs• Following up accounts• Taking service calls when the rest of the team is busyDocument Control• Conversion of all files to electronic copy, developing standardised procedures to ensure ease of finding files in electronic files• Implementation of a barcoded stocktake system to replace hand-counting stock each month

Farallon Capital owns and manages a property portfolio, shares and bonds, and several subsidiary companies. While my primary role was personal assistant to the chairman, I also provided support to the general managers of subsidiaries EDS Engineering and Computer One. Worked closely with the Project Manager who was responsible for developments in Albion and the Gold Coast.Responsibilities• Weekly and monthly reporting• Meeting minutes• Accounts reconciliations• Travel bookings and visas• Extensive diary management (often across multiple time zones for business trips)• Correspondence and screening calls for the chairman• Maintaining relationships with clients and business partners• Electronic filing of all documents, reports and communication• Reception support• Power Point presentations• Marketing and formatting support including contracts, pamphlets and other promotional material, particularly for EDS (engineering) Achievements:• Assisted in project planning and liaising with developers in regards to construction projects undertaken by Farallon’s development division. This included an apartment block in the Gold Coast, the planning permissions for a marina in the Gold Coast, an apartment block in Albion and an upgrade of a mall in South Brisbane (altering layout of existing stores, and addition of two new buildings). • A merger was required between subsidiaries Mountain Designs and Outdoor Performance to create the Mountain Designs Group. I was tasked with researching principles from books such as Good to Great and Jack Welch’s Winning, and created a presentation to be presented at a corporate luncheon with the nationwide team. Presented to the team alongside the Chairman• Re-wrote the Policies and Procedures manual

As an intern with Babbage, I assisted the team of architects within the office, sat in on meetings, went out onsite to see how projects were progressing, with surveyors to survey sites, with architects to meet clients and measure out buildings to be renovated. Working at Babbage I gained a clear insight into the construction process from start to finish.