Jennifer Kaiser Email & Phone Number

Menlo Park, Ca, Us

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees through AI-powered experience orchestration. -----Manage large-scale technical software Programs and Projects across the global, 2,000+ member Customer Success & Services business unit, which includes Product Support, Professional Services, Customer Success, Renewals, and Operations teams.Certifications:- Genesys Design Thinking Practitioner, 2023Awards:- OneGenesys MVP 2024- OneGenesys MVP 2023Professional Development:- Organizational Change Management Bootcamp, 2024- Participated in the invitation-only Genesys global CSS Developing Leaders Summit, 2023Notable Projects:- Customer Experience Index ProgramVolunteering:- Genesys Culture Club- Genesys Women in Technology (GWIT), DE&I group

Menlo Park, Ca, Us

Led a team of Project Managers that run large-scale technical software projects for the global, 700+ member Product Support team.Volunteering: - Genesys Women in Technology (GWIT), DE&I group - Genesys Culture Club

Menlo Park, Ca, Us

Led concurrent, large-scale technical software projects for the global Product Support Operations team.Managed projects from kickoff through to deployment: Gather requirements, define deliverables, identify risks, create the projectschedule, resolve issues, report progress.Guided the transformation the 25+ member team to utilize agile and scrum methodologies to drive improved communication to stakeholders and leadership.Certifications:- Scrum Master Certification, 2021- Genesys Design Thinking Explorer- Genesys Cloud Certified AssociateAwards: - OneGenesys MVP, 2021 & 2022 - Genesys Women in Technology (GWIT) Project Woman of the Year, 2021Notable Projects: - Acquisition integration of systems, tools, and staff - FedRAMP certification for support tools - Process improvement projects - Tool implementation projectsVolunteering: - Genesys Women in Technology (GWIT), DE&I group - Genesys Culture Club

eGov designs and develops website content management software and online payment systems for government entities. Acquired by CORE BT in 7/2020.Regularly communicated with clients to gather or share project details and resources via planning meetings and through the creation and upkeep of project plans, roadmaps, and status reports. Used client feedback to maintain project schedules and agile sprint work tickets to keep the project on deadline.Scheduled and maintained cross-functional team sprint activity in Jira and participated in bi-weekly sprint backlog grooming, planning, and retrospective meetings.Ran QA tests on all new websites before launch, reported findings, and scheduled repairs and updates.Sought, discussed, and implemented ways to improve processes and product using client feedback and internal efficiency measures.

Indianapolis, In, Us

PERQ Software is a marketing technology company that provides SaaS solutions to help businesses connect consumers to brands.Owned overall implementation of PERQ’s SaaS solution, which included collaborating with PERQ Client Success Managers, Implementation Team members, and client partners to align on deliverables and exceed client expectations.Guided the implementation team to an average on-time percentage of 99.4% while hitting our Time to Value and Quality goals fifteen consecutive months.Was first in line at troubleshooting client or 3rd party technical issues.

Indianapolis, In, Us

PERQ's publications department provides B2B print marketing solutions that help connect consumers to brands.Maintained a client base of 95 nationwide accounts totaling $3.2 million in annual revenue.Managed client projects through coordination with clients’ advertising directors and PERQ’s scheduling, production, and logistics teams. Kept all parties on task to ensure client jobs are processed correctly and on schedule to meet delivery deadlines. Sent over 2,500 client jobs to press in 2017.Utilized Salesforce CRM to manage and record daily account activity. Averaged 300 tasks/mo.

Merrillville, Indiana, Us

JW Hicks, Inc. is a manufacturer of custom refractory products and engineering solutions for the metals industry with customers located throughout the USA and Canada. Led the processing of client purchase orders through coordination with internal sales, engineering, production, and shipping staff to schedule orders and ensure accurate and timely fulfillment. Open order list averaged 50 clients per week.Led weekly scheduling meeting for 15-20 production, shipping, and sales staff members.Owned the On Time Delivery KOP and exceeded the annual goal each of the 8 years in this role.Monitored and maintained client on-site inventory through order scheduling for 10 key accounts totaling $16 million in annual sales revenue.Managed the international pipeline of 30 unique resale products within 12 different product lines.Served on a special projects team to implement ERP software from 2015-2017.Managed one full-time Coordinator.

Plano, Illinois, Us

Non-profit, member-based association with two facility locations serving approximately 20,000 local program participants annually.Managed operations of four recreational departments with four full-time directors and 60+ part-time staff. Was responsible for a program budget of just over a half-million dollars. Oversaw program design, development, budgeting, staffing, and marketing.Wrote and submitted grant proposals for funding operations, which resulted in a total award of $525,000.Redesigned layout and functionality of the website.

Autofocus is a print and digital advertiser serving the Chicagoland automotive industry.Sold print and digital advertising and achieved 56% growth in revenue in assigned territory within first year by signing new accounts and growing existing accounts.Maintained up to 28 client accounts per weekly press run. Accomplished sales goals by assessing client needs, formulating creative ad ideas, and maintaining positive client relationships.