Jennifer Kammerer, Ms,Pmp,Acp Email & Phone Number

Chattanooga, Tn, Us

Greenwood Village, Colorado, Us

Provide strategic oversight to PMO of global leader in customer experience technology solutions, guiding product development, managing commercial contracts with customers, and establishing high-level strategic relationships that inspire collaboration. Leverage deep understanding of customer needs to identify customized solutions and partner with sales leaders on large strategic deals. Direct and develop project teams of 10–12 with core team of 5–6, leading through influence.• SharePoint Administrator for access and maintenance of all FedRamp and FISMA programs to ensure safeguarding and compliance for Controlled Unclassified Information (CUI). • Relocated FedRamp IL4 private cloud data centers, coordinating program moves for 8 federal and military clients spanning 2 multi-tenant platforms. Led organization through disaster recovery and business continuity planning, technical and schedule risk mitigation planning, network and storage contingencies, and move simulation exercises. Events were successfully conducted during regular maintenance windows with no customer downtime.• Led FedRAmp IL4 military multi-tenant build for $1.2M one year option, implementing our first tenant leveraging the BCAP for end to end connectivity. Led organization through Assessment and Authorization and external security oversight onboarding. Success in year one led to option years 2 and 3 renewals and was used to win another IL4 CCaaS military program.• Spearheaded project to build new enterprise service desk for US Navy in partnership with General Dynamics Information Technology (GDIT), coordinating implementation of technology within 2 new call centers.• Spearheaded project to build new enterprise service desk for US Navy in partnership with General Created value proposition and facilitated close of $11M 3-year Federal Risk Authorization Management Program cloud deal for 18,000 Unified Communications users, influencing sale of $1.6M in professional services.

Austin, Tx, Us

Provided end-to-end project management and strategic planning to deploy multisite call centers leveraging Cisco technology. Collaborated with customers and channel partners and motivated account management teams to sell value propositions. Oversaw management of high-level government and commercial accounts, ensuring delivery of special projects on time and within contract scope while providing follow-up communication to monitor customer satisfaction. • Coordinated $525K call center technology upgrade for large retail customer, establishing 2 redundant data centers that supported 600 call center seats. • Guided $1.9M telephony implementation for strategic state government client.

Utrecht, Nl

Recruited to apply broad technology background to coordinate business strategy, driving transformation of consolidated telephony platform for nation’s third-largest privately held travel management company. Drove new technology implementation, project management, and program management. Leveraged new technology to enhance strategic and operational performance of customers. Oversaw vendor negotiations and strategic relationship building. • Oversaw request for proposal (RFP) process and vendor selection for multisite speech-enabled IVR engagement, presenting technology to senior leadership to secure C-suite buy-in and collaborating to define system requirements.• Spearheaded implementation of new platform, utilizing Genesys to replace telephony structure and achieve 99.7% IVR system uptime.

Provided internal consultation to improve the operating efficiency for one of the largest health benefits companies in the state of Tennessee. Improved productivity through performance management, improved utilization of resources, cost reductions and the analysis of trends in the healthcare market Managed contract imaging and indexing initiative creating a central repository of all provider and member contractsImplemented performance measurement standards for nurse support staff resulting in 1 FTE reductionDeveloped Macromedia Flash instructional videos to educate providers, group administrators, and plan members on how to utilize self service features through the corporate Internet site

Bachelor Of Science, Business Administration

Master Of Science, Industrial/Organizational Psychology