Jennifer Keith Mba Cphr Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

At EPIC Market, we build experiential markets by collaborating with top chefs and mixologists to bring guests world-class culinary experiences. Featuring multiple chef-created concepts and bars, a line up of awesome events, our markets are a celebration of local fare, epicly done.

Coaching founders from early-stage companies participating in an immersive 8-week accelerator program. With a key mindset of achieving success for the founder in whatever form that takes, coaches reinforce program learnings while being a key resource to the founder as a coach through the various challenges they're facing.

Teaching various business and HR courses in the Faculty of Business, Environment, and Technology.

In this blended role, I oversee all facets of Talent Acquisition and Talent Management for EPCOR. I lead and develop a team of 8 human resource professionals to meet EPCOR's talent attraction, recruitment, onboarding, and employee experience needs. On the Talent Acquisition side, I am accountable for the development and performance of internal and external recruitment tools and strategies, processes, support services, centralized onboarding, and the full integration of activities with other HR functions. This includes oversight over EPCOR's Employer Brand, Employee Referral Program, Careers-related social media strategies such as LinkedIn and Glassdoor, other external facing recruitment marketing programs, and management and optimization of our Applicant Tracking System and other related HR technology supporting talent acquisition. On the Talent Management side, I am accountable for overseeing and optimizing EPCOR's Employee Engagement, Diversity & Inclusion, and Performance Management programs, creating an integrated strategy across the employee lifecycle that contributes to an Employee Experience that activates, engages, and retains our people. Working closely with program executors (HR Operations) and other areas of HR and Learning and Development, I am responsible for ensuring our programs meet the long-term needs of the organization, through our people, by building a high performing, high engagement, and inclusive workplace culture.

Edmonton, Canada Area

As Senior Manager, Talent Acquisition, I lead and develop a team of 7 talent acquisition and onboarding professionals to meet EPCOR Canada's recruitment, sourcing and new hire onboarding needs. This includes accountability for the development and performance of internal and external recruitment tools and strategies, processes, support services, centralized onboarding, and the full integration of activities with other HR functions. Adept in developing strategic Talent Acquisition plans that are aligned with HR business plans and EPCOR's long-term strategies. Responsible for all facets of the attraction of top talent to EPCOR, I also lead the development and implementation of EPCOR's Employer Brand, Employee Referral Program, Careers-related social media strategies such as LinkedIn and Glassdoor, and other external facing recruitment marketing programs. Since early 2018, I've lead the effort to make a business justification, RFP process, and implementation of a new Candidate Relationship Management and Applicant Tracking System, with the project aiming to be complete by the end of 2019.

Edmonton, Ab

Edmonton, Ab

• Provided consultative advice and guidance to front-line business units related to Talent Management, Employee and Labour Relations, and Total Rewards.• Coached and supported line managers on legislation, policy and collective agreement interpretation.• Developed, implemented and reviewed Human Resources processes to ensure compliance to policies, standards, regulatory requirements and ensure mitigation of risks.• Developed tactics to address specific people issues within a business unit (i.e. retention, labour trends, and dispute resolution). Work with front line managers to provide advice and guidance regarding people issues, and identify core people challenges.• Provided consultative advice to the business unit regarding organization design, recruitment and selection, succession and workforce planning. Conducted job analysis and formulated recommendations on position design and position requirements.• Facilitated the resolution of complex workplace disputes by providing guidance and advice to Managers specific to performance management, workplace investigation, disciplinary actions or grievances. Provided consulting advice to managers on setting expectations, managing performance and utilizing the employee performance process.• Conducted complex ethics, harassment, respectful workplace, and general workplace investigations.• Recommended job levels for compensation using the appropriate job evaluation or market pricing tool.

Edmonton, Canada Area

• Coordinated termination, investigation and grievance files to ensure organization and efficiency• Investigated, actioned, escalated and completed a variety of employee data change requests • Managed relationships and communication with union administrators and representatives• Completed HAY job evaluation training and classification activities for unionized positions• Supported the Labour Relations Team, including research and collective bargaining preparations• Managed HR SharePoint and Intranet, booked meetings, and a variety of administrative tasks• Participated in cross-functional project teams • Participated in employee investigations and grievance meetings• Assisted in the planning, implementation, and system administration of Cornerstone on Demand (online performance management and succession tool)

Edmonton, Canada Area

Trioova's vision is to be the leading provider of innovative healthcare technology that facilitates instant, interconnected, and individualized health on a global scale. Our digital health platform makes getting access to care simpler so patients and caregivers can focus on what matters most. Trioova's mobile and web portal allows patients and caregivers to find, connect, and engage with a variety of healthcare providers in our online health marketplace, along with find help and resources from our Trioova Health Navigators. As Chief People Officer, I was responsible for directing all of the talent functions of the organization in accordance with Trioova's strategic plans. Reporting directly to the Chief Operating Officer, I participate in the development of Trioova's overall strategic plans and translate them into strategic people plans that align the company's human resources to ensure organizational effectiveness and comply with regulations and the industry's leading practices. In a start up environment, all team members wear various hats; I am also acting as the company's Privacy Officer, responsible for the development and ongoing maintenance of Trioova's privacy program.

Human Resources

• Created performance-based and engaging job postings to attract top talent• Developed creative and effective sourcing strategies with hiring managers• Consulted with clients and advised them with all steps in full life-cycle recruitment• Developed effective interview plans and attended them to assist clients• Chaired the department’s Values Committee to help promote “Our Values” with all team members• Developed and participated in Outreach activities and initiatives for the Newcomer community• Received a promotion to Staff Support Coordinator in January 2012

• Created effective job advertisements for administrative professional and related positions• Screened resumes and contacted candidates who met a set of objective criteria in order to invest time in only those applicants that matched the needs of our business clients• Performed pre-screening phone interviews to further refine applicant pool• Performed interviews, administered in-house computer testing, criminal record checks and reference checks to make final recommendations to staffing consultants

Master Of Business Administration (Mba), Innovation & Entrepreneurship

Activities and Societies: 1st Place - 2015 DeGroote MBA Case Competition. 1st Place - 2016 University of Alberta Winter Internal Case.

Bachelor Of Commerce With Distinction, Human Resources And Business Law

Activities and Societies: University of Alberta Human Resource Management Association - Vice President Conference Canadian Foundation.

Education record

Activities and Societies: President, Tech Team President, Speakers Forum Sub-committee Leader, Social Justice Member, Peer SupportCaritas.