Jennifer Khor Email & Phone Number

Jennifer Khor is a Customer Support Consultant at TIME dotCom Berhad. She possess expertise in casino, social media, event management, microsoft office, customer service and 15 more skills. She is proficient in English, Malay and Chinese.

Listed skills include Casino, Social Media, Event Management, Microsoft Office, and 16 others.

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  Customer Support Consultant

  Time Dotcom Berhad

  May 2017 - Present - Shah Alam, Selangor, Malaysia

  • Handle inbound and outbound telephone calls (English/Bahasa Malaysia/Mandarin), emails, and otherrelevant administrative tasks effectively and efficiently.• Internal escalation calls or emails to the relevant department for further assistance to resolved customercomplaint or dispute.• Provide first level technical support using documented procedures, and available tools.• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.• Identify and provide input on unique/recurring customer problems so that handling can be improved, oreven better, the eliminated entirely.• Create service problem ticket for technical support to assist further after done first level troubleshootingbut issue still persist.• Keep our customers informed about our line of products and services and how best to consume them.

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  S.M.K Convent Pulau Tikus