Jennifer King Email & Phone Number

Bozeman, Mt, Us

Bozeman, Mt

In this role, I am a Key Account owner, responsible for driving revenue and achieving quota through establishing, nurturing, and expanding relationships with enterprise customers. I enjoy researching and pursuing new business opportunities and creating connections with influencers, executives, and decision-makers. In addition, I provide excellent service and support to ensure client satisfaction that leads to long-term accounts.

Bozeman, Mt

As Service Cloud Practice Director, I am responsible for the successful outcome of customer projects in North America. My focus is supporting and maintaining referencable implementations and go lives. * Executive sponsor with strategic projects and customers* P&L Ownership* Portfolio of 200+ projects for both new and existing/install base Service Cloud customers* Maintained and motivated a workforce of 20+ consultants

Bozeman, Mt

As an Oracle Consulting Practice Manager, I am responsible for managing and mentoring Developers, Consultants, and Project Managers as they support projects within the Oracle Service Cloud portfolio. I actively monitor and support project success and health, while serving as an escalation point for customer and resource issues. I am responsible for hiring, developing and retaining team members, and helping them to provide an outstanding customer experience to our clients. I assist the Portfolio business by providing input and guidance on forecasting, capacity planning, and utilization analysis. I partner with clients and members of the Oracle ecosystem to build goal-oriented, consultative relationships.

Bozeman, Mt

As a Senior Solutions Architect, I leveraged my extensive RightNow CX product experience to create business solutions that facilitate the sale of Oracle RightNow Consulting engagements. I interacted with the sales team and customer to architect a solution specific to the customer's needs. I developed and contributeed to statements of work, work breakdown structures and/or levels of effort and staff planning. I presented and demonstrated those solutions to customers. Additionally, I promoted awareness of business solutions within the practice/work group. I was responsible for developing accounts and managing customer relationships for RightNow Oracle Consulting. This included interfacing with sales resources, selling Consulting Services, defining and estimating customer solutions. Responsibilities included both sales support and delivery.

Bozeman, Mt

As I Field Project Manager, I was responsible for leading technical teams through the software implementation of complex CRM business solutions. I provided management of all aspects of project execution including project scope, requirements, documentation, development, and testing . I demonstrated the ability to creatively lead, motivate and organize large project teams. I was responsible for leading and facilitating weekly project Steering Committee meetings with key internal and external executive teams and project leadership. I created and distributed quality project documentation such as Budget Trackers and Resource Plans, Project Status Workbooks, and Steering Committee presentations. Additionally, I reconciled project budget, billing and invoices.Note: Oracle acquired RightNow Technologies in October of 2011.

As a Learning Program Specialist, I was responsible for creating and developing training programs for new and existing employees. Programs that I oversaw included the enablement of Sales and Professional Services staff in support of RightNow’s quarterly release schedule. As well, I developed and facilitated the on-boarding process for new employees. This a six month program that includes a one week on-site training, and six months of remote curriculum delivered through our Learning Management System. I was responsible for designing, developing, delivering assigned training processes and programs in support of RightNow’s strategies. In addition, I administered RightNow’s Learning Management System (LMS). The system supported approximately 800 active employee and partner users and houses over 80 web based trainings. The Learning Program Specialist position required the ability to successfully manage many simultaneous projects with competing deadlines. In addition, a combination of communication, collaboration, facilitation, and presentation skills were essential.

As an Upgrade Project Manager, I proactively worked with RightNow customers to successfully upgrade their hosted and non-hosted RigthNow sites. I created and executed phased project plans for development teams to meet customers’ upgrade timeline and requirements. I managed project deliverables, resource allocation and customer expectations. In addition, I acted as the customer’s technical liaison and consultant on RightNow’s Customer Success Methodology, which included working with developers and customers to develop effective implementation strategies, including Test and Implementation Plans.

Interact with key customers to formulate strategies to improve service capabilities Facilitate interaction with the Sales, Marketing, and New Product Development departments as to maximize revenue and facilitate customer feedback surrounding product functionality and enhancement ideasDevelop multi-level client relationships as to optimize operational understandingWork in a consultative capacity to service all facets of a potential customer’s organization, employing various expert resources as needed. Communicate key customer activity with management to proactively coordinate and address key issues and opportunities across areas of operation. Work in partnership with established team to develop a comprehensive working relationship that best serves the needs of the customerAct as point of escalation for team, provide mentoring and training

Responsible for maintaining client relationships and superior customer satisfactionLiaison, relationship manager, and project manager for key customer. Selected to recover failing processes and communications around scheduled technical implementations that are key business drivers to the customer.Managed internal and external timelines, budget, and resources to successfully meet project requirementsManaged day-to-day planning, requirements, documentation, development, testing and implementation with minimal supervisionDemonstrated ability to creatively lead, motivate and organize teams of various sizes with minimal turn overCreated, managed, implemented internal training and documentation processesActed as technical consultant for platform design and cost efficiency

Performed sales and marketing function to develop and satisfy delivery of technical products for customers and resellers. Developed sales opportunities, partnered with channel providers, qualified leads, closed sales, and developed relationships with clients. Contributing team member responsible for meeting sales goals.