Jennifer Klaproth, Shrm-Cp Email & Phone Number

Roselle, Il, Us

Investigate and solve enterprise-wide employee and manager problems by providing consultation through multiple channels (phone, e-mail, chat) around the full spectrum of HR services (e.g., programs, policies, processes, systems).Specialize in areas including Performance Management, Payroll, Organization Management (OM), Paid Time Off (PTO), Talent Management,Compensation Management, and Exit Interviews. Assist with employee requests and respond to general inquiries from… Show more Investigate and solve enterprise-wide employee and manager problems by providing consultation through multiple channels (phone, e-mail, chat) around the full spectrum of HR services (e.g., programs, policies, processes, systems).Specialize in areas including Performance Management, Payroll, Organization Management (OM), Paid Time Off (PTO), Talent Management,Compensation Management, and Exit Interviews. Assist with employee requests and respond to general inquiries from employees, managers, 1-over-1 managers, and delegates on Employee Self Service, Manager Self Service, Personal Change Requests, Tools, and Job Aids. Assist employees in navigating HR or other resources, probe and gather information and make judgments and/or recommendations to employees as appropriate. Proactively advise employees on requisite activities to complete full stream transactions, explain processes, requirements, and timelines related to the inquiry.Diagnose system-related issues related to the Performance Management, Compensation, Succession, Development Plan, and refer questions to appropriate vendor, while setting clear expectations around roles and responsibilities of all involved parties for the remainder of case. Show less

Northbrook, Il

As a Customer Care Associate at Allstate, I am at the first point of contact for employees who have Human Resource related inquiries. A Customer Care Associate investigates and solves enterprise-wide employee and manager problems by providing consultation through multiple channels (phone, e-mail, chat) around the full spectrum of HR services (e.g., programs, policies, processes, systems). These services include Performance Management, Payroll, Organization Management (OM), Paid Time Off… Show more As a Customer Care Associate at Allstate, I am at the first point of contact for employees who have Human Resource related inquiries. A Customer Care Associate investigates and solves enterprise-wide employee and manager problems by providing consultation through multiple channels (phone, e-mail, chat) around the full spectrum of HR services (e.g., programs, policies, processes, systems). These services include Performance Management, Payroll, Organization Management (OM), Paid Time Off (PTO), Talent Management and Compensation Management. As a part of Customer Care, I listen to and acknowledge customer requests and respond to general inquiries from employees, managers, 1-over-1 managers, and delegates on Employee Self Service (ESS), Manager Self Service (MSS), Personal Change Requests (PCRs), Tools, and Job Aids.I assists customers in navigating HR or other resources, probe and gather information and make judgments and/or recommendations to customer as appropriate.I proactively advise customers on requisite activities to complete full stream transactions, explain processes, requirements, and timelines related to the inquiry, diagnose system-related issues related to the Performance Management, Compensation, Succession, Development Plan, and refer questions to appropriate vendor and sets clear expectations around roles and responsibilities of all involved parties for the remainder of case. Show less

Bloomington/Normal, Illinois Area

Provides case management, counseling, Domestic Violence education, advocacy, and group services to woman and children victims of domestic violence.

Bloomington/Normal, Illinois Area

Responsible for supervising small amounts of student employees, enforcing policies setin place by Campus Dining Services, handling transactions, maintaining record of transactions for the day, and providing exceptional customer service skills.

Elgin, Il

Provided case management, counseling, Domestic Violence education, advocacy, and group services to woman and children victims of domestic violence and homelessness.

Orlando, Florida Area

Responsible for filling orders, keeping a clean and healthy, environment for the customers’ food and beverages, and excellent customer service.