• Managed and drove strategic risk reduction via partnership for more than two dozen business units throughout Corporate, Cable, residential, and business product teams at VP-plus level. • Educated on and oversaw integration and adoption of cybersecurity services, methodologies, and industry standards into business practices, shifting security to the left and building it in. • Communicated key cyber strategies to senior leaders and drove to execution within the business, specializing in information classification, data protection and storage, third-party security assessments, and cybersecurity trainings and awareness. • Elevated high and critical vulnerabilities, security exceptions, and overall risk posture to executive leadership through quarterly KPI compliance presentations at President level. • Enabled and advocated for prioritization and resourcing to drive audit preparedness and remediation. • Drove governance, risk, and compliance framework adoption; provided visibility into emerging threats that may impact the business.• Partnered with Office of the CFO, Chief Compliance Office, Business Continuity, Legal, and many other key stakeholders on time-sensitive security enablement projects.• Sat on the Data Protection Steering Committee• Led security incident response, remediation and recovery efforts for partner business units in collaboration with security operations center (SOC), business leadership, outside counsel, and all other internal stakeholders.

• Led team through end-to-end program management of most crucial strategic digital video initiatives of 2020, including Peacock launch, Hulu integration, and over 20 plan-of-record products and features that transformed the entertainment experience. • Drove video loyalty program reward portfolio for Xfinity Rewards launch.• Partnered with Product, Care, and Marketing stakeholders to ensure Go-To-Market discipline accompanied by thorough, timely communications and critical risk mitigation.

• Onboarded entire Xfinity Services residential products business unit to Net Promoter System (NPS) and process. • Launched org-wide customer callback initiatives and employee NPS huddle trainings and set aggressive workplace, motivation, and participation goals (all met or exceeded). • Authored and presented trend reports to senior leadership and established champions' network. • Wrote department head email communications and on-camera talking points. • Spearheaded all inbound NPS elevations, closing or resolving more than 50, including three in Top 25. • Built close partnerships with Customer Experience, HR, and Internal Communications teams.

• Oversaw Video On Demand content management and business operations, leading high-performing team of seven. • Managed all content delivery vendor relationships and negotiated service-level agreements and master service agreements. • Defined cross-platform VOD quality assurance metrics and established launch management playbooks. • Organized and led all real-time command centers for Watchathons and Olympics. • Served as Business Unit lead for Unified Workflow project with Video Engineering.

Managed business operations for first-ever Instant VOD (IVOD) experiment, winning Circle of Success Innovation team award. Acted as lead liaison with engineering teams on X1 launch and content presentation. Partnered with Technology Product and Experience team to build out X1 editorial tools. Launched video quality assurance team for London Olympics. Authored and implemented cross-platform incident severity guidelines. Foundations of Organizational Leadership Program Graduate, 2014 and Cohort Mentor, 2016 as well as Women in Cable Telecommunications (WICT) Rising Leaders Program Graduate, 2012.

Produced 50-page weekly print entertainment guide and related digital product. Supervised team of journalists. Managed transition to digital content presentation.