Jennifer Nazzaro Email & Phone Number

Hartford, Ct, Us

Hartford, Ct, Us

As an expert in organizational transformation and optimization, I drive initiatives that streamline processes and enhance efficiency across the Global Insurance Innovation Organization. My role focuses on creating consistent templates and frameworks that empower teams to perform at their best while fostering a culture of continuous improvement. I manage and lead projects related to process improvement, change management, and cultural transformation. With a strong expertise in enterprise tools and project management, I work closely with stakeholders to ensure that tools and strategies are effectively implemented to support long-term business success.

Hartford, Ct, Us

- Influencing business and technology organizations to hold a continuous improvement mindset. - Coaching business and technology teams using the Kanban method and Scrum framework.- Developing and communicating Agile-focused metrics for improvement opportunities at the team and organizational levels. - Expert using and coaching the Azure DevOps tool as the Enterprise Agile tool at HSB.

Self-published children’s book author. My mom and I partnered together to co-author our first children’s book. Vicki Braves The Doctor Visit is a picture book for children ages 4-8 or grades Pre-K to 3. We wrote this as a motivational and heartwarming story for children to overcome their fear of the doctors. Join Vicki on a heartwarming journey as she discovers the power of self-confidence and learns that sometimes, the things we fear the most aren’t as scary as they seem. With the support of her friends and a little bit of courage, Vicki braves the doctor's visit and comes out stronger on the other side.

New York, Ny, Us

- Enterprise Agile Coach in the Enterprise Agile Transformation organization at Travelers - Enterprise workspace administrator and expert in the Rally tool - Consult with the line of business’ Agile offices, and provide coaching assistance - Facilitate introductory level Agile courses to all Travelers employees. Courses include Introduction to Agile, Kanban, and Scrum. - Lead process mapping and brainstorming exercises to technical and non-technical teams looking to improve their processes - Present to Senior and Executive Leaders on Lean leadership, understanding of change management, and successful Agile team performance

New York, Ny, Us

- Agile Coach for the Global Technology Services (GTS) line of business at Travelers. - Lead training sessions and launch Enterprise IT teams into various Agile practices: Kanban, Scrum, Lean improvement, and value stream mapping exercises.- Pair Agile methodologies with Change Management practices to provide the ultimate Agile mindset training. - Provide daily support to existing Agile teams.- Rally tool administrator - Collaborate with a small group to build the future road map of Agile adoption within Enterprise IT, including the evolution into project execution & education.

Bloomfield, Ct, Us

Supported 5 project managers across 11 different projects, for the Consumer Health Engagement portfolio. Lead monthly financial discussions, manage vendor contract financials, and manage weekly status reports. Mitigated and resolved financial discrepancies for the project managers. Assisted in managing $55 million in 2016 portfolio planning for the IT organization. Responsible for designing a new process that managed intake requests that engaged IT and Business partners together.

Hartford, Ct, Us

Supported the Managed Business Model (MBM) program for IT and Business Process Outsourcing (ITO/BPO). Assisted with the creation of program governance structure, lean routines, and overseer of project reports, risks, issues, and milestones. Owner of the team SharePoint site and general SharePoint guru. Producer of executive presentations for stakeholder meetings. Project manager of the Information Data Services (IDS) ITO work stream and lead the team through a successful Cognizant transition.

Hartford, Ct, Us

Graduate of this 3 year rotational program comprised of 6 to 12 month business/technology rotations throughout The Hartford. The 5 rotations are as follows:- Business Analyst - Social Media Team - Business Analyst - Personal Lines eCommerce- IT Project Control Analyst - Group Benefits Division - Associate Business Project Manager - Strategic Sourcing & Real Estate - Project Control Analyst - Operations & Technology Project Management Office

Hartford, Ct, Us

Supported the PMO team by producing weekly project and portfolio level reports. Created new project profiles in the recording keeping system. Supported the CTO Integration portfolio by hosting sponsor-level governance meetings and project-level status meetings.

Hartford, Ct, Us

Assisted the Real Estate team on a $200 million capital project which includes the renovation of 1 million square feet of the Hartford campus, sell the Simsbury, CT building, and consolidating 5,000+ Connecticut-based employees between the Windsor and Hartford, CT offices.Led and managed a team of Assistant VPs to improve efficiency and spend rates in Corporate Real Estate. Worked alongside the VP of Real Estate and Assistant VP of Procurement to assess current state vendor partner relationships and future resource management ideas with a goal of $32 million in save targets over 2 years.Created innovative campaigns to drive internal traffic to the project SharePoint with a goal to increase click-through rates. Worked with the Change Management and Communications teams to implement these campaigns.

Hartford, Ct, Us

Supported 15 IT Project Managers by loading resource demand, project tasks, and reviewing changes in their specific project plans using the Portfolio Project Manager (PPM) tool.Created Invest to Maintenance tasks using the MS Project Plan tool and provided weekly variance reports and project financial reports using the MPWR financial tool.

Hartford, Ct, Us

Responsible for supporting the sales acquisition team by overseeing initiatives that resulted in more policies being written and expenses reduced. Prioritized and maintained bimonthly eCommerce Channel Management release calendar, provided support to IT and business units by gathering and signing off on requirements, facilitating discussions, and prioritizing requests and working closely with the offshore IT team.Assisted in ideation activities for the online sales agenda by analyzing usability issues and web analytics trends to create new business requests, and discover new user experience testing ideas for the auto quoting website.Provided analytical support to the online sales team to increase the online conversion rate and improve the call in rate. Prepared a monthly browser and test report to inform various areas of business about the online sales agenda and online capabilities.

Hartford, Ct, Us

Responsible for process improvement initiatives which included the documentation of compliance, response, governance, and engagement processes. Partnered with Legal and Compliance Officers to define and document an intake and risk assessment process, and with customer service to define strategy and a tactical approach to social CRM. Responsible for the documentation of event cataloging and the risk impact and mitigation planning that social media could potentially impact the company’s reputation or business.Developed internal engagement support for business areas by implementing social engagements, and coordinated new engagements and campaigns with existing strategies for the Corporate Marketing team. Created a Social Media Review Team process for Legal and Business to review new engagement business.

Bachelor Of Business Administration (B.B.A.), Business Information Systems

Associate Of Science, Business Marketing

Pharmacy

High School Diploma