Requested by senior leadership to take on larger team of 46 representatives, 5 regional directors, and 1 analytics manager due to experience launching and leading field reimbursement, clinical, sales, and patient support programs. Act as primary point of contact for Novartis and Syneos’s internal teams, including compliance, legal, and HR. Manage new launch initiatives, training, CRM, metrics, and reporting. Implement tactics to support nationwide brand strategy. Work with internal teams to execute brand strategy and affect patient pull-through, provide market access education, assist with formulary conversion, and provide high level of support. • Exceeded customer satisfaction in contract metrics by understanding PSS program dynamics, identifying key opportunities, making face-to-face connections, and building strong relationships with matrix partners.• Built and maintained strong team culture and engagement by spending time in field with representatives, giving individuals opportunities to build skillsets, gain internal exposure, and work on stretch projects to showcase talents.• Identified key training opportunities and worked collaboratively to create content, build new resources, and design training programs. • Demonstrated agile response to managing reimbursement process during COVID-19 crisis by implementing virtual coverage strategy and cost-saving training and launch programs.

Launched field reimbursement team for bone health division with 6 people covering all of US. Set up infrastructure, which included legal, compliance, HR, operations, training, and contracting. Developed training materials in collaboration with matrixed partners. Consistently coached and developed employees for personal advancement; evaluated individual performance using management by objective (MBO). Worked collaboratively with matrix partners and hub vendor partners to create compliant process for identifying, tracking, and resolving service escalations. • Consistently exceeded program contract metrics and ensured client satisfaction as shepherd of program expansion, scaling from 6 to 28 representatives with 2 regional managers within one year.• Increased efficiency of field representatives with launch of new Salesforce CRM system that included cloud-based option.• Maintained 96% employee-retention rate program to date through implementation of new programs designed to support ongoing professional development for field reimbursement specialists.

Launched first field clinical nursing team, scaling quickly from 10 nurses to 150, representing mix of field nurses and inbound clinical call center. Developed program infrastructure that included goals and metrics, SOPs, and compliance and HR regulations. Gained knowledge in HIPAA regulations and home health. Managed numerous projects during expansion and growth.• Improved team efficiency through training on Microsoft Dynamics CRM, which helped with data tracking and reaching metrics as well as mobile reporting.

Managed team of 9 representatives covering 34-state territory. Implemented plans as created during trainer role, providing coaching and support for team members to thrive. Conducted meetings with KOLs, specialty pharmacies, and family support groups. Helped design IC plan and tracking for program.• Delivered cost reduction in training through rollout of virtual training by leveraging technology.

Built all training for sales group in collaboration with internal resources. Supported 19 reps and 2 regional managers. Acted as primary point of contact for clients. Attended national events and met with KOLs to help organize training and design strategy for specialty family and patient support programs.• Exceeded customer satisfaction by launching team and comprehensive home and live training content for new program that delivered greater consistency in less than 30 days.• Enabled team to continue to provide seamless service via creation and coordination of vacancy coverage plans and systems.

Managed 3-state territory, including budget oversight, with goal of exceeding sales quota in growth hormone space. Contacted KOLs in endocrinology to deliver presentations, device training, and support.• Exceeded sales goals by fostering strong relationships with KOLs in 3 states, who effectively influenced prescribing habits.• Improved efficiency of patient support program through enhanced training materials and processes for collaboration between hub and field.

Launched first biosimilar growth hormone drug for company across 8-state territory. Built relationships with pediatric endocrinologists, nurses, pharmacists, and patient support services to educate them on biosimilar pathway to gain confidence in prescribing drug.• Achieved 100% reach and frequency with all healthcare providers within first month in position through developing outreach strategy for territory that included leveraging existing relationships to build networks and garner support. • Exceeded sales goals every quarter through consistent service and responsiveness that built trust and credibility with KOLs.• Grew existing healthcare provider database 128% in 6 months, while increasing product visibility and utilization, by putting people together through referrals.

As trusted partner for Endocrinology EMD Serono, managed patient support program for pediatric endocrinology product. Designed training materials on program for field representatives and hosted field teams at McKesson to gain deeper understanding of program. • Boosted program revenue from $2.3M to $5.8M in less than 12 months by growing nursing team, enabling ability to take on additional patients.• Provided education and support working with market access to help secure exclusive preferred formulary status in Utah.

• Successfully sold dermal fillers, Restylane and Perlane to Dermatologists, Plastic Surgeons and other sub-specialty Physicians. Provided technique coaching, product information and support for Physicians and practice. • Demonstrated consistent achievement. Ranked #1 for ASR National Team in consecutive quarters since hire date. • Effectively analyzed sales data to develop targeted marketing and strategic territory management plan on a quarterly basis. • Established creditability with Physicians as an asset for business development within their practice. Provided ideas and support to help them achieve their directives and grow their business. • Field Skills Trainer for 2008-2009. Listed as skill specific company trainer for product knowledge. Facilitated training/on board process for 3 new hires in first month as FST. Assisted with on board process for 10 new hires for Dysport launch. Responsible for ongoing training for a national team of Sales Representatives.• Achieved highest Customer Service Survey rating for ASR National Team for 2007-2008 rankings.

•6 month contract sales position with Schering-Plough Animal Health to promote new program launch for Home Again microchips. •Effectively detailed and sold complicated three tier sale to Veterinarians. Sales process involves selling actual product, software installation and continued promotion of annual enrollment. •Met monthly sales goals within the first week of employment. Tripled sales quota within the second month of new product launch. •Continually exceeded monthly sales quota and ranked #1 in Southwest Region•Maintained a positive attitude and thrived while working in a continually changing work environment with a new program launch. Assisted in the recruitment, hiring and training of territory counterpart.•Worked cooperatively with corporate headquarters to make suggestions and institute positive changes to sales program.

•Successfully sold pharmaceutical drugs which include Adoxa, Zoderm and Rosula to Dermatologists in Arizona. •Ranked in the top tier for West Region as a part-time representative. Top 10% of sales force for Adoxa and Rosula. •Penetrated hard to reach accounts and achieved 100% reach and frequency with decile 9 and 10 physicians within the first month of employment. •Provided exceptional customer service and conducted educational programs to ensure maximum product recognition with Physicians.

•Served from 1996-1998 in the Patrol Division. Ensured public safety by making arrests, investigating accidents, issuing citations and performing public education. •1998-1999- Traffic Bureau/ Criminal Investigations. Hit and Run/ Felony DUI Detective. Investigated Hit and Run and Aggravated DUI incidents to include locating suspects, accident reconstruction, coordinating evidence, obtaining confessions and documenting findings in legal reports for future court appearances. •1999-2000 Worked in the Office of the Chief as Public Information/Public Relations Coordinator. Served as Coordinator of the Citizen’s Police Academy and other public education/awareness programs. •Worked with local media outlets and producers to achieve goals. •Coordinated all aspects of media relations and special events. Implemented public awareness campaigns, effectively handled crisis communication situations and managed internal public relations and communication.

•Coordinated customer events, product demonstrations, weekly skills seminars, customer and vendor trade shows. •Represented company as key spokesperson at events and corporate functions including live television and radio appearances. •Assisted Vice-President in management of advertising program. •Coordinated employee programs and events including orientation and training seminars, job fairs, incentive parties, monthly outings, holiday parties, team building events and corporate discount programs. •Responsible for writing, editing and publishing company newsletter, creating advertising copy, responding to customer inquiries and writing employment and donation response letters. •Negotiated with vendors to coordinate vendor trade shows, promotional activities and employee training events.