Jennifer M. Kochan Email & Phone Number

Petaluma, California, United States

• Manage the operations of the Sales Department by facilitating functions and communications between Supply Chain, Sales, Marketing, Vendors, Carriers, & two Warehouses
• Manage placement of orders via SPS from vendors & distributors for Petaluma & US Cold Storage warehouses, work with SPS support when issues arise, & manage SKUs in the adapter
• Manage and handle all shipping issues
• Manage the completion of KEHE RTS, UNFI confirmations, DOT ASN, and Costco confirmations through the SPS portal
• Manage the shipping of samples being sent from R&D and the Petaluma warehouse for the sales team
• Manage the wholesale store on Shopify by adding new SKUs, photos, processing & closing orders, updating inventory, & answering inquiries from small business owners about account set up, products, pricing, etc.

Petaluma, California, United States

• Placed orders from vendors, distributors, and process EDI
• Communicated with US Cold warehouse in regards to orders, shipments, issues, etc.
• Sent samples from Petaluma warehouse for the sales team.
• Worked with marketing to get coupons & sell sheets to the sales team.
• Ran our wholesale store on Shopify by filling orders and answering inquiries.
• Answered customer inquiries that came into the orders@miyokos.com account

New York

• Facilitated daily functions and communication between vendors, salespersons, and two warehouses
• Placed orders from vendors, distributors, and salespeople
• Communicated with warehouses in regards to orders, shipments, issues, etc.
• Sent samples from the NY office and warehouses to sales team, vendors, & for Trade Shows
• Assisted AR/AP department in billing of invoices from warehouses to distributors

New York

• Facilitated daily functions and communication between buyers, salespersons and the warehouse. Oversaw the timely shipping of EDI and manual orders. Utilized Nu Order to maintain all current pricing and style information.
• Established and maintained relationships with vendors to check shipment and receiving of ATS and images for flash sales.
• Stimulated sales activity by assisting the Sales Manager with trade shows preparation and arranging samples for the showroom and social media team.
• Steered business decisions by outlining sales data in generated reports and PowerPoint presentations.

New York City

• Transitioned from Coach Footwear to Frye Footwear while overseeing the shipping of $1M in footwear on a monthly basis. Proficiently oversaw operations for Midwest independent stores, mid-tier departments and all drop.
• Leveraged sales operation expertise to manage three mid-tier accounts, military, Canada, Zappos and several Indie stores.

Quinta Do Conde, Portugal

• Supported the teacher with preparing for lessons by filing paperwork and assisting with lesson planning for in-class instruction.
• Accurately translated documents from Portuguese to English.
• Engaged students and prompted discussions while teaching in the absence of the teacher..

New York

• Identified weaknesses in processes to implement effective solutions to achieve optimal functioning. Spearheaded the “Live Chat” function for the website to maintain continuous service to customers to secure.
• Improved team performance by creating and introducing the first training manual for the customer service department.
• Boosted productivity levels by training all CSR’s
• Enhanced operations by improving models based on data taken from customer complaints.
• Attracted new business opportunities to increase revenue by sending samples to prospective buyers.