Jennifer Komis Email & Phone Number

Aurora, Il

Wheaton, Illinois, United States

Determine priority levels of Adult Protective Services intake reports. Train, supervise, and lead meetings for Intake and Referral Specialists, Customer Service Assistants, and interns. Develop and update procedures, trainings, and tip sheets. Conduct advocacy, short-term crisis intervention, and resource linkage for clients in crisis. ● Collaborate with Managers and Administrator to implement 211 DuPage resource line / text service and earn Inform USA Information and Referral accreditation● Design, implement, and manage schedule and queue management software● Research and compose Community Needs Assessment and annual updates o Conduct and document focus groups o Generate statistical reports on service provision and analyze data● Facilitate administration of annual Community Services Block Grant (CSBG) Scholarship

Wheaton, Illinois

Completed intakes for allegations of abuse, neglect, exploitation, self-neglect, and Long-Term Care Ombudsman. Provided short-term crisis intervention for clients facing complex situations. Assisted clients by phone and in person, and provided relevant information, referrals, and direct services. Developed forms for use by intake and referral department. ● Engaged in community education workshops / networks with service providers, attending and conducting informational presentations on social service programs / benefits and monthly meetings with networks of other social service agencies to bring back information to share with agency and clients. ● Developed various procedures to help save time, improve performance, and streamline productivity. o Worked with a team to create timesheet training that preserved agency time through decreased timesheet errors. o Created fillable PDF forms for agency’s subgrantees to track clients’ outcomes, using formatting for simplicity and to prevent errors. o Used screenshots to make easy-to-read cheat sheets to easily repair multi-line phone, program, and system issues, easing IT department’s caseload and increasing employee productivity. o Updated agency’s walk-in sheet to provide pictograms, increasing number of completed sheets for clients with language or literacy barriers. o Created Excel spreadsheet to track funding, allowing the department to better understand which programs / services were available, saving time and increasing customer service through more accurate client referrals. o Instituted monthly Coffee Chat staff meetings to promote self-care and increase customer service.

Wheaton, Illinois

Completed comprehensive intakes with call-in and walk-in clients by gathering income, asset, demographic, and needs information to screen for 20 different programs and services. Assisted individuals to identify problems and focus on specific needs, using resource database to provide relevant referrals and resource information. Provided direct services to clients during appointments, including Medicare, Medicaid, and Affordable Care Act counseling / applications and basic needs vouchers. Engaged in community outreach through agency meeting participation and public speaking engagements. Performed employee training, Lean projects, form creation, and flier design. ● Worked closely with supervisors to administer annual Community Services Block Grant (CSBG) scholarships, providing CSBG-eligible students with financial assistance to complete education and training, administering 40+ low-income students with Scholarships ranging from $250 - $9,000● Earned and maintained Family & Community Development (FCD) case management certification, Inform USA information and referral certification, Senior Health Insurance Program (SHIP) Medicare counseling certification, and Affordable Care Act (ACA) Certified Application Counselor (CAC) certification● Achieved recognition for highest number of Ombudsman consults in 2017 and Mentor Award for excellence in training and mentoring interns and new staff

Wheaton, Illinois

Operated central DuPage County central switchboard, transferring callers to relevant departments. Served as administrative support to the Intake and Referral Department. Provided information and referrals to clients in-person and via phone. Completed annual updates to home health agency and transportation directories. Assisted in administration of annual CSBG Scholarship.● Compiled qualitative and quantitative data on inbound and follow-up calls for review by supervisors, helping determine type and amount of funding agency received to provide programs and services to clients. ● Completed annual update to home health agency an transportation directories; researching cost, services, restrictions, and accepted payment methods.● Completed Affordable Care Act (ACA) Certified Application Counselor (CAC) certification, maintaining credential through engaging in 15 hours per year of training.

Dekalb, Illinois

• Design interactive exhibits for two Family Day events, with an expected attendance of 50-75 guests • Compile supply list, timeline, and budget for one event and present them to the Operations Committee for approval• Promote a Family Day event through flyers, press releases, social media, and personal contacts• Engage in at least 10 hours of independent off-site work per week; attend weekly on-site meetings with the Operations Manager for progress briefing• Implement Family Day event by purchasing supplies, assembling interactive exhibits, and presenting exhibits to the public

Aurora, Illinois

• Work closely with the Executive Director to analyze agency financial reports• Provide financial status updates to 20 Parent and Community Representatives during monthly Policy Council meetings• Serve as liaison between the Sycamore location and the main office; prepare monthly center reports and represent the interests of 60 enrolled families• Interview and provide recommendations for all potential new employees for the Sycamore location • Recruit eligible families and advocate for the Head Start program in DeKalb County• Identify fundraising opportunities and monitor Sycamore Parent Fund balance to ensure availability of funds for field trips

Dekalb, Illinois

• Work in a team to develop community engagement and branding strategies to increase community interest and participation in the organization• Collaborate with Board Officers to plan community events• Identify possible community resources to assist University Village residents and the organization• Participate in the Community Engagement Showcase to present organizational accomplishments

Dekalb, Illinois

• Interview customers in order to determine their unique needs; recommend the most appropriate products• Merchandise sewing and craft products• Process purchases, refunds, and special orders; handle large volumes of cash daily• Assist with opening and closing procedures, including banking

Aurora, Illinois

• Merchandise, demonstrate, and sell luxury cookware and accessories• Facilitate communication between store and District Manager, Regional Manager, and corporate office daily• Retail store management and supervision of one to three employees daily• Use Microsoft Outlook and Excel to track sales metrics five times per day• Maintain a personal client registry of 25 customers; follow up with sales, provide advanced notice of promotions, and introduce new products• Perform opening and closing procedures, including banking and nightly deposit• Execute all register functions, including taking payment, processing refunds, and generating reports

Jacksonville, North Carolina

• Receive over 150 inbound calls daily; answer customer inquiries and transfer to relevant departments• Facilitate communication between stations and customers; generate cases and escalate calls when appropriate• Maintain confidentiality of account information according to established protocols• Order supplies, schedule pickups, and notify customer of shipment status

Downers Grove, Illinois

• Interview customers in order to determine their unique needs; recommend the most appropriate products• Merchandise sewing and craft products• Process purchases, refunds, and special orders; handle large volumes of cash daily• Assist with opening and closing procedures, including banking

Bolingbrook, Illinois

• Interview customers in order to determine their unique needs; recommend the most appropriate sewing and craft products• Merchandise sewing and craft products• Process purchases, refunds, and special orders; handle large volumes of cash daily• Assist with opening and closing procedures, including banking

Bachelor Of Science - Bs, B.A. In Nonprofit And Ngo Studies; B.S. In Family And Individual Development, 3.9

Activities and Societies: • Senior Capstone: The Illinois Child Care Funding Crisis (December 2015) • Student Advisor, Northern Illinois.

Associate’S Degree, Business (As)

Bachelor Of Arts - Ba, Community Leadership And Civic Engagement

Bachelor Of Science - Bs, Family And Individual Development

Associate’S Degree, Interdisciplinary Studies

Associate’S Degree, General Studies

Activities and Societies: Honors Program, Phi Theta Kappa