Jennifer Yeager Email and Phone Number

Corporate Supply Chain: Inbound Transportation Operations

- Led and developed a team of 100+ hourly Amazon associates by setting performance objectives to achieve customer promise expectations with ensured accuracy and quality- Exercised professional communication as the primary point of contact for associates, vendors, and internal customers; addressed all work-related concerns; provided support and drove solutions to remove barriers and improve employee experience- Built and executed productivity plans by reviewing work forecasts, determining staffing requirements, assigning job duties, and balancing labor- Conducted daily strategy and review meetings with analysis of performance metrics and ensured timely reporting; identified areas of opportunity by deep diving KPIs and trends- Drove employee motivation by creating and managing recognition/support programs, as well as delivering feedback and taking corrective action when needed- Ensured availability of tools and resources needed for associates to complete assigned tasks; troubleshooted problems through to resolution as the subject matter expert for all process areas in the station- Utilized various software and hardware systems to monitor operations and analyze workflows; proactively identified and led process improvement initiatives and Lean tools- Upheld quality control standards; regularly audited processes and areas; adopted regional and network changes to maintain compliance and consistency- Supported all safety programs and OSHA compliance to ensure a safe work environment

- Planned and executed all marketing efforts for a local restaurant transitioning to a corporate brand; tracked and analyzed web activity through SinglePlatform and Google Business, as well as social media activity through Facebook/Instagram/Twitter insights- Designed graphics for use on social media and print; ran contests and sales events to increase brand awareness; wrote/edited published informational and promotional content

- Revamped online presence for a local restaurant and rooftop bar by creating a fresh graphics/media kit and updating information with latest functionality/features on social platforms- Assisted in developing and photographing daily specials with a new menu; used Facebook Ads and Insights to develop creative content and run promotions targeting key demographics

- Sold tickets and managed sales for local and regional music and arts shows- Advertised all sponsored events through social media posts (Facebook/Instagram/Snapchat) and print marketing (posters/flyers)

- Cultivated/maintained client relationships through sourcing (cold calling/networking) and followed up through the entire sales cycle to facilitate service, implement campaigns, create pricing packages, and fulfill individual needs for various groups seeking custom products/apparel- Individually sold over $100k in custom merchandise through the creation and execution of client-specific recommendations with a focus on CRM

- Provided assistance in all aspects of the course MAR3023, including holding live and remote office hours, handling student issues, writing exam questions/contributing to course content, and proctoring exams

- Gathered, entered, and evaluated data for marketing in radio and digital, including the use of Nielsen Tapscan and vCreative; selected locations for geofencing- Created and edited graphic designs and page layouts for client packages and promotions; created market reports

- Filed paperwork, organized spreadsheets, and directed phone calls for the National Securities investment firm in Boca Raton

- While studying abroad in London, held a 6-week internship at YouPress, which is a social enterprise empowering young people to find their voices through writing and creative arts- Developed marketing strategies, managed social media accounts, and produced creative content regarding both local and global social issues

- Handled customer needs and concerns; drove sales and completed transactions- Worked to advertise this new business venture by managing the restaurant's Instagram page and helping to create a brand image